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Looking for more MX Sport feedback

Thank you guys for all of the input. We had a meeting today about this stuff and will be going over things with engineering.

The analogy about 4x4 is good. But keep in mind people have different ideas about what is working and not. Take the VCO for example. It works on my MX Sport (to me) as it has a rising pitch that reacts to target strength. Now maybe that range (or pitch sweep) isn't wide enough for Wayne. But it's fine for somebody else.

As for the Audio Modulation it's something we're looking in to. It's not working the way some customers expected so it's worth investigating.
 
It's funny how the people who were taking shots at those who point out the faults and now those same people are finding the same Issues,

The Words Foot in Mouth come to mind,

Instead knocking the people who bring these things to light it might be better for all if people all get on the same page because those that pointed out the problems early in the piece also had others interests at heart because what effects one effects us all and those who claimed saying mine works fine is no use to anyone because you have all decided that you now have a problem, So if there is a conflict in the reports then that makes it impossible for whites to pinpoint a specific problem and the end result is this becomes a drawn out process,

I am annoyed how this mess has been handled, But how can it be resolved if people do not give White the right ammunition in the first place, Yes Whites made a cluster of a detector and it still is,

Whites will not be offended if you tell them it is a pig, because its true it is but to correct it Whites need accurate info, The faults are down to White but the conflicting statements are also slowing down the progress to put things right, This is not a personal thing, It is a Detector so there is no need for anyone to be taking shots at others or Turkish machines or the Deus and the AT Pro, because those machine work fine,

As for people like Steve Herschbach, People should not take sly digs at the guy because he was the first person who tried to warn people of this machines short comings and the man was totally respectful 100% all of the time, He tried to warn people but everyone knew better, So this does not belong at his door, I have had some Mega arguments with Steve over this, But not once did we make it personal and He is still No 1 in my book,

It's a detector people it's not the end of the world.
 
tboykin said:
Thank you guys for all of the input. We had a meeting today about this stuff and will be going over things with engineering.

The analogy about 4x4 is good. But keep in mind people have different ideas about what is working and not. Take the VCO for example. It works on my MX Sport (to me) as it has a rising pitch that reacts to target strength. Now maybe that range (or pitch sweep) isn't wide enough for Wayne. But it's fine for somebody else.

As for the Audio Modulation it's something we're looking in to. It's not working the way some customers expected so it's worth investigating.
Click to expand...

Tom, let me offer a few words about your statements. Perhaps you misunderstand my biggest problem with the poor implementation of VCO on the MX Sport. I've never heard the phrase pitch sweep from anyone but you. You infer that it is a horizontal distance from top dead center of the coil over the target. My problem with the poor VCO operation is that it operates over a VERY LIMITED VERTICAL DISTANCE above the target. IOW, with VCO on, the actual depth of detection of the MX Sport is severely reduced. So much so, that to run with VCO on, is foolish. And you say that may not be ok for "Wayne" but it's fine for somebody else.

I know that you and White's are trying to save as much "face" as you can during this debacle but to say that Audio Modulation is not working the way some customers expect(ed) it to, when in fact it simply does not work, PERIOD, is on its face, just plain dishonest. The only way it can be working the way some customers expect it to is for them to be completely oblivious to what Audio Modulation is and does and have no expectation regarding Audio Modulation at all; or such a fan-boy of White's that they do what Steve Howard told me he does; just not use it. If it worked, perhaps he WOULD use it!

White's should try to show its MX Sport customers some of what Aretha Franklin sang about; R-E-S-P-E-C-T! Don't be condescending toward us or treat us like we are stupid. Continuing to tell us that some customers like the way VCO and Audio Modulation doesn't work is just a waste of everyone's time; yours and ours, and it only points out the current culture at White's Electronics which seems to be lowering customers' expectations instead of raising your own.

Wayne
 
ncwayne said:
tboykin said:
Thank you guys for all of the input. We had a meeting today about this stuff and will be going over things with engineering.

The analogy about 4x4 is good. But keep in mind people have different ideas about what is working and not. Take the VCO for example. It works on my MX Sport (to me) as it has a rising pitch that reacts to target strength. Now maybe that range (or pitch sweep) isn't wide enough for Wayne. But it's fine for somebody else.

As for the Audio Modulation it's something we're looking in to. It's not working the way some customers expected so it's worth investigating.
Click to expand...

Tom, let me offer a few words about your statements. Perhaps you misunderstand my biggest problem with the poor implementation of VCO on the MX Sport. I've never heard the phrase pitch sweep from anyone but you. You infer that it is a horizontal distance from top dead center of the coil over the target. My problem with the poor VCO operation is that it operates over a VERY LIMITED VERTICAL DISTANCE above the target. IOW, with VCO on, the actual depth of detection of the MX Sport is severely reduced. So much so, that to run with VCO on, is foolish. And you say that may not be ok for "Wayne" but it's fine for somebody else.

I know that you and White's are trying to save as much "face" as you can during this debacle but to say that Audio Modulation is not working the way some customers expect(ed) it to, when in fact it simply does not work, PERIOD, is on its face, just plain dishonest. The only way it can be working the way some customers expect it to is for them to be completely oblivious to what Audio Modulation is and does and have no expectation regarding Audio Modulation at all; or such a fan-boy of White's that they do what Steve Howard told me he does; just not use it. If it worked, perhaps he WOULD use it!

Wayne
Click to expand...
 
Wayne - not trying to save face, I want to understand what you're hearing. Tough to do with text! That's why I'm trying to get you to call me. But maybe videos will suffice.

Here's VCO in All Metal - https://youtu.be/q7M5ddO6N74

Here's VCO in Relic - https://youtu.be/DgqwFwV5oMI

Is this what you are hearing?
 
tboykin,

The first mxs I got was sat to 6. Everything worked like it was supposed to. No problems at all. I wish I hadn't sent it in for the update. Vco had no problem. Sat and iron audio no problems. I didn't us modulated audio.

My problems started when it got updated. For me the problems were iron audio in all metal/prospect, vco and sat in all metal/prospect. The sat was messing up the iron grunt. The last one I had, all metal/prospect with iron grunt only worked in hypersat 8. Lower the sat and the iron grunt was messed up. And I actually decided to live with that. All metal/prospect was running great in hypersat. When the other problems started coming up I move on to a T2se.

The mxs is a great detector and I miss it. I know White's will get everything worked out.

Have a blessed day.

Rick
 
Rick said:
tboykin,

The first mxs I got was sat to 6. Everything worked like it was supposed to. No problems at all. I wish I hadn't sent it in for the update. Vco had no problem. Sat and iron audio no problems. I didn't us modulated audio.

My problems started when it got updated. For me the problems were iron audio in all metal/prospect, vco and sat in all metal/prospect. The sat was messing up the iron grunt. The last one I had, all metal/prospect with iron grunt only worked in hypersat 8. Lower the sat and the iron grunt was messed up. And I actually decided to live with that. All metal/prospect was running great in hypersat. When the other problems started coming up I move on to a T2se.

The mxs is a great detector and I miss it. I know White's will get everything worked out.

Have a blessed day.

Rick
Click to expand...

Sorry to hear that Rick, I am hoping Whites will halt sales on the machine until it is fixed, Because they are having to find the Fix and work on the backlog with the current fix which is a heck of a workload for Anyone, but if they had waited and released it later they would have had all that extra time to get it right and if they had people like Des D this machine would have been all it could be.

Good luck mate.
 
They need to look at the updated tones mxs that had sat to 6 max because there weren't any problems with that one. See why that one is working. iron grunt, vco and sat were good in that one. Modulation probably wasnt working in it but I didn't care and turned it off.

Rick
 
Rick said:
They need to look at the updated tones mxs that had sat to 6 max because there weren't any problems with that one. See why that one is working. iron grunt, vco and sat were good in that one. Modulation probably wasnt working in it but I didn't care and turned it off.

Rick
Click to expand...

yeah Mate I think I have worked out what is wrong with the thing, Because people kept saying it seemed a fraction hotter than the MXT, The thing is machines do NOT need to be hotter than the MXT because it is already bordering on being too wild as it is, And with the MXS I put it down to that the internal Gain setting in the software at it's lowest setting is way Too Hot even down low, and when you turn it up it miss ID's things and on the beach you can't run the Gain above 3 or 4 without it falsing, So the lowest internal gain setting needs to be set lower in order for the user Gain setting to be useable, So that tells me that it is Over driving the signal process, I have suggested this to Tboykin but that is as far as it Got,

take care Mate.
 
What would be really nice is a usb cable that plugs into where the coil plug goes in. That cant cost a whole lot. Then when there is a firmware update just log in and download to your unit.
 
I love this machine! I have only had it for a short time and have had some great finds. The DISC is awesome. I had a quarter signal, I pulled out two large nails and a few inches below that was a quarter. Very impressed.I have no problem with the weight because of how it is balanced. I can swing all day no problem and that"s with a shoulder injury! This is a well built machine. If it is used properly and taken good care of it should last a long time. I also love the features it has. Twenty tones,you have to love that. I have only been to the beach once. I found enough clad to buy lunch but in wet sand in beach mode it was freaking out. I am sure it is user error. I just need to figure out what i am doing wrong. Great metal detector, it"s my favorite.
 
coinchowder said:
I love this machine! I have only had it for a short time and have had some great finds. The DISC is awesome. I had a quarter signal, I pulled out two large nails and a few inches below that was a quarter. Very impressed.I have no problem with the weight because of how it is balanced. I can swing all day no problem and that"s with a shoulder injury! This is a well built machine. If it is used properly and taken good care of it should last a long time. I also love the features it has. Twenty tones,you have to love that. I have only been to the beach once. I found enough clad to buy lunch but in wet sand in beach mode it was freaking out. I am sure it is user error. I just need to figure out what i am doing wrong. Great metal detector, it"s my favorite.
Click to expand...

20 tone just takes your mind off of detecting while you try to remember what they all mean, And at the beach it was NOT You, that is one of the faults with the machine, The machine has had the internal gain set too high which is why you can't run it above 3 in wet salt sand, and until people tell whites about its problems then everyone will be stuck with machines that do not function properly add to that the VCO problems and the Audio Mod problem, Along with the stupid head phone socket placement

It's shame because it could be a superb Machine,
 
I got mine a few months ago and I love this machine. the DISC is great. I had two large nails with a silver quarter a few inches below it no problem. I also like 20 tones. It gives me more information for whats in the ground. So far I have nothing to complain about with the MX Sport, Those who complain about the weight are correct. It"s a big man machine.
 
coinchowder said:
I got mine a few months ago and I love this machine. the DISC is great. I had two large nails with a silver quarter a few inches below it no problem. I also like 20 tones. It gives me more information for whats in the ground. So far I have nothing to complain about with the MX Sport, Those who complain about the weight are correct. It"s a big man machine.
Click to expand...
Have to use your big man muscles
 
coinchowder said:
I got mine a few months ago and I love this machine. the DISC is great. I had two large nails with a silver quarter a few inches below it no problem. I also like 20 tones. It gives me more information for whats in the ground. So far I have nothing to complain about with the MX Sport, Those who complain about the weight are correct. It"s a big man machine.
Click to expand...

Whites have made machines that can pull coins next to nails for over 30 years, it is nothing new, and so has every other company, putting the coil over the item is the key to finding it But knowing how to set up the machine is one of the key factors..

Like this, https://www.youtube.com/watch?v=_mpx7hmHc74
 
For those of you who do not know, The Whites MX-Sport is now Listed as Out of Stock at Whites as they are trying to resolve certain mechanical problems, But every one who owns one will be covered by Warranty and Whites will take care of any Issues that you come across, So there is no need to panic, Ok.
 
Is sales being suspended or not till issues resolved?
 
calabash digger said:
Is sales being suspended or not till issues resolved?
Click to expand...

Yes mate they send a memo out to dealers so any company trying to sell you one is not playing by the rules. Ok.
 
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