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Looking for more MX Sport feedback

Vco on was working great with prospect mode before the update. Now with the update it's not working good now. Prospect with vco off is fine.I can't believe White's couldn't get it right.

Rick
 
Well, it's working now, I got it figured out and vco isn't a big deal. And it's only affects all metal and prospect modes. So I'll wait and see how it's doing.

Rick
 
One thing I noticed with the updated MXS, and I believe someone else mentioned this, is that the pinpoint volume is noticeably lower than the 'set' volume. A minor annoyance and I can live with it.
 
Bit of an update. Seems like, if I bump the sensitivity up to max, the PP volume becomes louder and matches whatever mode it's in. Turning the sens. down then reduces the PP volume again.
 
Definitely a newbie to metal detecting. Never before have I done this.
Read reviews, watched videos, Etc. finally picked the MX Sport.
Have had the MX Sport a week. Used several times in preset mode of jewelry and coin.
Watched many videos on this detector. Read manual twice.
Help. Constantly and rapidly changes from gold to nickel to dollar to quarter to pull tab. All in the same 2 second sweep.
That's all it does. No matter where I walk. My sweep is smooth and touches the top of the grass.
Help please. I really want to do this.
 
Try relic mode, 0 disc, hypersat. I ran sensitivity at 8. I went by the sound and not so much the meter. Also try prospect mode with iron audio on.

Rick
 
I started to take the newest (3rd one I've tried) MX Sport hunting today but it's too dang hot, so I opted to try it on some surface targets in the driveway.

The results are not wholly acceptable to me but until and unless White's receives enough pressure from MX Sport owners or decides that they are not going to sell enough units until they fix its problems, I think this is where we all stand.

I placed all sorts of targets on the ground. Nickel, clad dime, silver dime, buckle size brass plate, rusted square nail, ihp, clad quarter, minie ball, brass flat button.

Using the supplied headphones, I tried the various functions while in Prospecting, C&J, Relic, and Hi-Trash programs.

At first I thought VCO and Audio Modulation were not working at all. What I found after further testing is that they do affect the operation of the detector. JUST NOT IN A GOOD WAY!

Audio Modulation (option) is supposed to change the volume of the target signal proportional to the distance between the coil and target. Closer, louder; farther away, softer.
What it does on this particular unit, is that as you raise the coil away from the target while swinging over it, a point is reached where the tone goes from a fixed volume and clear to a splattered tone of nearly muted volume. It is not a gradual change with distance. It is an abrupt change at a specific distance. A perfect example, one might say, of how NOT to implement audio modulation in a metal detector. A user of this machine in its present state has one clear choice: DO NOT implement Audio Modulation. It's not just worthless; it is actually detrimental to the operation of this particular MX Sport.

VCO (option); Voltage Controlled Oscillator/Oscillation/(change in pitch) of the signal produced by the target as the distance between the coil and target changes. Closer, higher pitch (frequency); farther away, lower pitch (frequency).
What I describe here is pretty much what everyone familiar with VCO expects in a detector so equipped. My findings, with this MX Sport, is that the actual tone does not change. Rather, there is an accompanying sound, call it a tail or tail out that changes in pitch, but the tail/tail out has a buzzy/noisy aspect to it that could affect one's comprehension of the actual target tone. Again, I have to say that this seems to be a terrible implementation of VCO.

Iron Grunt (option) is suppose to confirm iron targets as iron. I'm still not quite sure how it is suppose to work so I honestly cannot say if it works or not. If it's as bad as Audio Modulation and VCO is on this machine, I may never be able to tell if it does anything or not.

While cycling through the options, I noticed a slight hum in the headphones and traced it to the backlight. When the backlight is on, its circuitry emits a hum that can be heard in the headphones. Only position/selection 5 under the backlight option stops the hum.
If you turn on the backlight while detecting (by tapping the power button), the hum returns and continues until the button is tapped again to turn off the backlight.

Pinpoint function. There is not a lot of frequency range to the pinpoint tone, nor is there a lot of spacial range either. It doesn't reach out and grab the target like some machines/coils do. You pretty much have to get the center bar of the stock coil (that runs from nose to tail) directly over the target for it to pinpoint. Most of the length (from front to back) of that bar is max pinpoint volume, but move the coil left or right just an inch and the target pretty much disappears. This is for targets laying on the ground. It may respond somewhat differently to in-ground targets.

Having said all of the above, I am not convinced that this specific unit has been updated. Mary in Customer Service sounded a bit frazzled when I talked with her last evening. Maybe White's record keeping (or not) is getting the best of her.
If this machine has been updated, it still has issues. My dealer let me listen over the phone last week to a demo unit he had as he tried out the VCO and Audio Modulation functions, and his machine sounded like it was working much better than the machine I just received.

So, it seems there MAY be some machines that check out perfectly fine. The problem, as it appears to me, is that (1) White's can't tell a good machine from a bad one, so you may get a good one or you may get a bad one. Or, (2) White's knows which machines are good and which are bad, but they send them all out, hoping many of the bad machines won't ever come back to them. Personally, I thinks it's some of both.

I'm going to try to speak directly with someone at White's who repairs MX Sports and tell them how the VCO and Audio Modulation sounds on this machine, and mention the hum from the backlight, and see if they can tell me that yes, they CAN and WILL fix the issues if I return the machine to them.

Knowing what I know now, would I repeat my decision to buy an MX Sport? That's a really tough question to answer because I think the MX Sport has a lot to offer, but I think I'd try to wait 6 months to a year and hope some of the known issues are resolved. Will they be? Who knows?

Wayne
 
Hum from the backlight is not normal. As for the other tests - most of our work is done with targets in the ground, and air or surface tests can do funny things without the presence of the ground. Do you have a test garden or a way to check VCO/AudMod with buried targets?

There's no way you should have to go through 3 detectors, that is unacceptable. I forwarded the email you sent me to administrators here at White's. This hasn't been the smoothest launch, but we do have quite a few happy customers with functional MX Sports (and a lot of great finds). Still.... 3 detectors. Yikes. We'll see what we can do to fix this for you.
 
I have to agree about AudioMOD mine did exactly the same thing the reason I sold it and mine had the Update SAT=8.
I am sure thus is the way the Detector is going to stay no more Updates. There is no way they are going to keep eating shipping on these things. I wish whites would send me a All Pro so I could see if it acts the same way as the Mxsport.

Yeah the MX Sport will find things but Audiomod does nothing except crack the sound at depth.
 
tboykin,

None of my other detectors, none of them White's BTW, do any funny things with surface targets (or targets in air). They just work. In air, on the surface, in the ground; they just work. It's hard enough to tell if the MX Sport is doing anything when VCO is turned on or Audio Modulation is turned on, or Iron Grunt is turned on...when I can see the target. I bought that argument the first time somebody at White's mentioned it to me. So I tried the MX Sport on buried targets. That was enough to convince me that if it's gonna work, it's gonna work just fine on targets laying on the ground.

Is there any type of control or record keeping at White's that is used to keep up with MX Sports by SN to tell what firmware a particular unit has installed? Help us understand this...what were the defects in the initial firmware? What were the defects in the 2nd firmware? Is White's still shipping any MX Sports that do not have the most recent firmware installed? Why?

Thanks, tboykin, for your efforts on behalf of those of us who have kept our MX Sports so far.

Wayne
 
tboykin said:
This hasn't been the smoothest launch, but we do have quite a few happy customers with functional MX Sports (and a lot of great finds).

Yes, I know some of those happy customers. They say things like "yes, the Audio Modulation doesn't work, but I don't use that." Or, "yes, the Relic mode has problems, but the Prospecting mode is great." If I buy a vehicle with 4 wheel drive, I still expect the 4 wheel drive to work, even if it does great in 2 wheel drive. If I buy a kitchen stove, and the top burners are terrific, I still would like the oven to come on. I bought a White's MX Sport and it is supposed to have Audio Modulation and VCO. Call me crazy, but I sort of expect them to work. Properly.

White's needs to move away from the philosophy that "if quite a few of our customers are happy, we're happy" and embrace the philosophy that "every detector we sell will be fully and wholly functional and fit for its purpose, period."

Or to say it differently, "White's is going to stop asking our customers to lower their expectations; we are going to raise ours!"

Wayne
 
Lest anyone get the notion that I am dumping on the White's MX Sport, or slamming it out of dislike for the detector or the company, nothing could be farther from the truth.

I did wait for White's to offer a "modern" detector, the MX Sport, before purchasing my first White's machine. I'm sure many of the older machines are fine machines, but I viewed White's as a bit behind the times.
I applauded their introduction of a newer detector. I heard good things about it, and bad things, too. But I heard that the problems were being addressed and I simply asked my dealer to be sure I got a machine where those issues had already been corrected. I did not want to receive a machine that I had to immediately return to White's for a repair (update = repair). Seemed reasonable to me.

I have received so many new defective White's MX Sports in the past two weeks that I now know perfectly how to put them back in the boxes. I shipped two machines back to White's last Friday when I received another one. One was overnighted to me (from one coast to the other) that I received Wednesday. So now I have two more waiting to send back. The last one had a dead "+" button.

White's is going to great lengths AND expense to supply me with defective machines, when only ONE GOOD machine would have sufficed.

Why am I still in the game? Am I just a glutton for punishment? That stupid? Well, I hope not.

Yes, I've seen in the forums where numerous MX Sport owners have given up on the machine. My dealer has offered me a refund. He has been wonderful, caring and supportive through this ordeal. His distributor was behind the overnighted detector that, unfortunately had its own defect, but his distributor is still trying to see that I get a fully, properly working unit. These are good people who depend on White's to produce detectors that people want. Detectors that offer something special that can't be had elsewhere.

And that is what I sense about the MX Sport. Despite the far too many defective machines that White's appears to be trying to get rid of, and the extremely poor customer relations and PR jobs they are doing; despite their failure to fully own the problems they have with the MX Sport, I truly believe the MX Sport has that something special about it. That is why I am still in the game. That is why I have not given up on the MX Sport. And that is why I have said what I have said. Not to bury White's and their MX Sport, but to challenge them to do the right things, the necessary things to own these problems and make things right with ALL of the MX Sports and their owners. One of the responses I got from White's was the assurance that "they" would do everything it takes to provide me and ( I presume) other MX Sport owners with a good, solid, 100% fit and functioning machine. All I asked then, and ask now, is why not do "everything it takes" the FIRST TIME?

Wayne
 
I would have demanded a full refund, that is simply absurd to have that many defective new metal detectors sent back.

What ever happened to "Beta Testing" ? Don't get me wrong, I'm not a White's hater, just the opposite, I have 3 older models (XL Pro, 5900 CB, IDX Pro modified) and I also have a newer MX5 that has proven to be a worthy instrument. They have totally botched this metal detector introduction from what I am reading.
 
Can anyone tell us who the Beta Testers (MXS) were so I can avoid any of their advice in the future? - thank you

No - I am not dumping on White's either - Just making sure I save myself wasting my hard earned dollars, listening to their stories -
 
IMO, that' s a bit harsh, eSCANZ. Testers can only point out good and bad about the units they are given. I'm not a tester, btw <g>.
It's not up to the testers what becomes of their feedback. They may test units that don't even have the options enabled that later show to be problematic.

This is not a field testers issue. This is a design/product engineering/manufacturing/quality control/marketing issue.

You gonna believe everything you read on the forums and see on youtube and facebook? There is misinformation everywhere.

Do what you want, but I'm going to read and watch it all...and make up my own mind.

True, early adopters of any product assume the risk of disappointment and poor return on the acquisition cost, but there is also a chance of achieving personal satisfaction, assuaging curiosity, and the thrill of discovering what a new and different piece of equipment can do.

Each to their own.

Wayne
 
Being new to metal detecting I tend to rely on information that is found on the many online forums hoping that someone with provide me with accurate feedback. I have been following the threads about this particular detector since it's introduction was first announced with the thought that I might purchase one. A forum was started dedicated to the MXS (not this one) and apparently the questions I was asking there were construed as "Bashing White's", so I was banned from that site. This site has been my primary source since that time and to say the least it has been quite an experience. We all know that anytime a new product is brought out that there is a potential for problems that need to be addressed so customers are satisfied and will remain faithful to that brand. I think many times we get hung up on those certain brands. I still kept an open mind, but was very turned off after seeing those first promotional videos that came out. They were more a comedy act then providing any informational value. This is not only my opinion, as many others have stated the same thing. When the first firmware update was announced I figured something in production possibly got missed. Then a second update was needed, problems with the screen cracking and even some that developed leaks. These were all problems found by users and it then occurred to me that Whites was reacting instead of acting. They said that they follow the forums for feedback, but all these problems should have been found before it ever left the factory. I have often wondered how many owners are out there that don't even know if their unit is working as it should? Another question is, how many people are out there posting threads that are perhaps dealers giving false information just to make a sale? I totally agree with the statement that the blame is fully with White's management. I understand that they recently went through a management change, but that is no excuse for all that has happened. I believe that they are relying on past accomplishments. Am I still looking at the MXS? Certainly not at the present time. I'm sure there are many returned units sitting on their selves, but how can anyone honestly know they are getting a fully functional detector? At one time there was an individual named Howard from White's making statements about this detector, now there is a person named Boykin. Why the change in media personnel at such a critical time? Appears as though one person created the problems and now leaves it for someone else to fix. I realize that I have probably made many enemies by my remarks, but so be it.
 
Brownie - I think you are talking about the White's Electronics forum right? I saw the exchange that got you booted, and since it's a company forum the moderator there runs a tight ship. But there are other forums that are a little more lax on protocol.

As for change in personnel - Steve Howard is still on forums. I'm just more active. I see him every day here at the office and he is always busy fielding calls and helping out dealers, so it made sense to step up to the plate and help give the company a voice on the different sites. But I can't be everywhere at all times since I'm also out shooting video, going on adventures, and also trying to have a personal life outside of work. But I try!

Obviously communication needs to be improved. I will do all I can to make this happen. It all started with me getting on the forums and bringing the info to management.

There is a lot of positive feedback on the MX Sport, and a lot of negative. The same can be said about any movie (Ghostbusters), politician, food, or song. It really just depends on where you look - that's the way the internet works. When people have the "shield" of a keyboard and avatar things can get dicey fast. That's why I use my real name online.

Tom Boykin
 
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