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Spectra... first thoughts
- Thread starter jbow
- Start date
No, no.. I can see it juist fine. I have neck problems and I have to bend my neck a little farther forward than I am used to, unless I lift the coil... it gave me a massive neck and head ache. It is only a slight difference but enough to make a difference with the cervical spine problems I have to deal with, then it could be I just had a bad day... I didn't like the way the WHP felt the first time I used them but later, they felt better to me. I'll work around that. I'll just learn to back up a little when I pinpoint and lift the coil to look at other things... I can deal with that.
Sorry I wasn't clear, it isn't a problem with the machine, it's a problem with me.
J
Sorry I wasn't clear, it isn't a problem with the machine, it's a problem with me.
J
I think that they should replace it but maybe my dealer got it from another dealer or something, I haven't talked to him yet so I don't know. I had to send my T2 back twice, and my F75 once for repair and tweaks. Never had to send a Minelab back, or a Tesoro. Then again, the T2/F75 had real problems and the Whites just needs an upgrade, there is a little difference but sending one back is still sending it back.
I am a little more calm this morning, I was really upset wondering why they sold me one that needs an upgrade when it's been available for a while. Do you know how long ver1.3 has been out?
Really, I feel better and i'm sure it'll be fixed. It ain't worth being mad about. I wont let it ruin my day. I don't expect to have to pay ANY shipping though...
Thanks,,, a word from the king is always helpful...
J
I am a little more calm this morning, I was really upset wondering why they sold me one that needs an upgrade when it's been available for a while. Do you know how long ver1.3 has been out?
Really, I feel better and i'm sure it'll be fixed. It ain't worth being mad about. I wont let it ruin my day. I don't expect to have to pay ANY shipping though...
Thanks,,, a word from the king is always helpful...
J
Erik in NJ
New member
Hi Julien,
Unless the unit was drop shipped to you directly from Whites I think I'd have a few words with the dealer too for not checking the machine before selling it to you. As far as Whites legendary customer service - they need to overnight you a new machine even before you return the old one - WITH a $100 gift certificate for your troubles - anything less and I'd still be p!ssed off. I hope they step up to the plate - to beat Minelab they're gonna need to!
I'm looking forward to your comparison reports on the two machines!
Btw, how'd that bracelet turn out???
Best, Erik
Unless the unit was drop shipped to you directly from Whites I think I'd have a few words with the dealer too for not checking the machine before selling it to you. As far as Whites legendary customer service - they need to overnight you a new machine even before you return the old one - WITH a $100 gift certificate for your troubles - anything less and I'd still be p!ssed off. I hope they step up to the plate - to beat Minelab they're gonna need to!
I'm looking forward to your comparison reports on the two machines!
Btw, how'd that bracelet turn out???
Best, Erik
CROCK of COINS
New member
>>As far as Whites legendary customer service - they need to overnight you a new machine even before you return the old one - WITH a $100 gift certificate for your troubles<<
What a JOKE ! ! ! Now ERIK is making company policy! LOL
What they did for others is: You pay to ship it to White's! White's does the fix/update and they pay to ship back AND give you a coil cover for your troubles = about a wash in the shipping cost.
>> I hope they step up to the plate - to beat Minelab they're gonna need to!<<
LOL..Ask!!! White's HAS BEAT ML at the plate ! ! ! Go back to your X land hole in the ground
Jerry
What a JOKE ! ! ! Now ERIK is making company policy! LOL
What they did for others is: You pay to ship it to White's! White's does the fix/update and they pay to ship back AND give you a coil cover for your troubles = about a wash in the shipping cost.
>> I hope they step up to the plate - to beat Minelab they're gonna need to!<<
LOL..Ask!!! White's HAS BEAT ML at the plate ! ! ! Go back to your X land hole in the ground
Jerry
Whites says I can send it back for an update. My dealer has only sold two and he didn't know. The dist has nothing but 1.1 machines and thought they were the newest versions. Dist says he wont have any 1.3 machines until the end of the month. He seemd a little embarassed.
I am surprised at Whites answer. Maybe they will reconsider...
Not good....
J
I am surprised at Whites answer. Maybe they will reconsider...
Not good....
J
Erik in NJ
New member
Call Whites directly and escalate to a high-level manager there. Tell them that you're posting on this forum that gets a lot of traffic and that you're appalled that they sent you a known defective unit and haven't recalled them from the distributor for upgrades. Tell them that you paid good hard earned money for a working up to date machine and to please FedEx you one so that you have it tomorrow! Otherwise the bad publicity on the forum is definitely going to show that Whites customer service is really not that great after all and it WILL affect sales. I'd be polite and diplomatic, but direct and firm.
Erik in NJ
New member
n/t
king-ghidorah
New member
Erik in NJ said:
All you have to do is look at WinDOZE.
Hey Julien,
I agree with a lot of what Erik is saying, actually all of it. I think your dealer should take the machine back and have his distributor get an updated machine rushed to you from Whites. The dealer and the distributor should be aware of all the updates that have come up since the machine was released. It's just good business on their part. Just my opinion.
Barry
I agree with a lot of what Erik is saying, actually all of it. I think your dealer should take the machine back and have his distributor get an updated machine rushed to you from Whites. The dealer and the distributor should be aware of all the updates that have come up since the machine was released. It's just good business on their part. Just my opinion.
Barry
Erik.
What part of paying to send it back and receiving the up grade and they send it back free with a new free coil cover did you not understand. Whites has bent over backwards to see that problems that we have had are straighted out in a short amount of time. Some of use have had new coils sent to use with in a week to take care of bad coil problem and others have sent their machines in for the up grades with out a complaint.
They did not send the machines out with out testing. There were quit a few people that had the detectors for months before they were but on the market and they tested them & retested them but there is always a few problems that get by even the best operators. I would like to think all of the people that went trough months of testing to get use another great machine..
I think its a great machine and proud of Whites and all they have done for there customers.
Roy
What part of paying to send it back and receiving the up grade and they send it back free with a new free coil cover did you not understand. Whites has bent over backwards to see that problems that we have had are straighted out in a short amount of time. Some of use have had new coils sent to use with in a week to take care of bad coil problem and others have sent their machines in for the up grades with out a complaint.
They did not send the machines out with out testing. There were quit a few people that had the detectors for months before they were but on the market and they tested them & retested them but there is always a few problems that get by even the best operators. I would like to think all of the people that went trough months of testing to get use another great machine..
I think its a great machine and proud of Whites and all they have done for there customers.
Roy
They will tell you that it is not defective!!!!! Wait and see..Someone other than the buyer should pay for shipping back to Oregon. Depends where you are shipping it from but that could get expensive..first 1.0,1.1,.1.3.. When does it end? My first concern is when they put the detector out before a manual was even close to being published? Seemed to be in a big hurry.....hope they get all the bugs worked out soon. Maybe this time they have,lets hope so.....Erik in NJ said:
I sympathize with wanting and expecting a machine to be "latest and greatest" when you pick it up, but I'm surprised at the hostility over this.
Most any electronic device these days can have firmware issues, and it is not at all uncommon for devices already in distribution to have outdated firmware.
As for Whites recalling all the machines from distribution to update their firmware -- why? There have only been three updates, one of which was only internal, and as far as I know the only thing any of the updates affected was audio (1.1 was the headphone volume fix, 1.3 was the "mono-to-stereo" fix). None of the updates affected the actual operation of the machine or its ability to find things in the ground.
The thing that bugs me about it is having to send the unit back to get a firmware update -- it would be much better if this were user-updateable. (But then, I've also known people who updated their own firmware on PDAs and such and wound up with a fancy brick in the process, too.)
Most any electronic device these days can have firmware issues, and it is not at all uncommon for devices already in distribution to have outdated firmware.
As for Whites recalling all the machines from distribution to update their firmware -- why? There have only been three updates, one of which was only internal, and as far as I know the only thing any of the updates affected was audio (1.1 was the headphone volume fix, 1.3 was the "mono-to-stereo" fix). None of the updates affected the actual operation of the machine or its ability to find things in the ground.
The thing that bugs me about it is having to send the unit back to get a firmware update -- it would be much better if this were user-updateable. (But then, I've also known people who updated their own firmware on PDAs and such and wound up with a fancy brick in the process, too.)
I've worked with all of the versions and they all work the same. All it is is Whites fine tuning for the customers variable needs. (Doubt very many other makers would be so "on top of it" due to the effort/cost it takes.) Whites has every right to be proud of this piece equipment and........................ how WELL it is being received period. Other manufactures should be concerned (but there users shouldn't). If you have a good piece of equipment, enjoy it.
Erik in NJ
New member
...the time it takes to pack up the machine, send it out, wait for the work to be done, then wait again for the ugraded software to be installed, and wait for it to come back to me by UPS Ground - especially after the poor guy just ponied up a lot of money to buy an expensive machine and he gets one that about three software revisions behind Whites' latest at the time of original shipping. I don't know, maybe I'm just stoopid or just plain 
!
!CROCK of COINS
New member
>>I do not have time to learn it<< From: Sonny(IN)
What do you care-SONNY ? ? ? You here to stir a pot? You spent two hours on the V3, and said:"I do not have time to learn it" LOL Another JOKE !
An awful lot of naysayers... And this one with TWO HOURS on the machine!!!
http://www.findmall.com/read.php?44,973317,983304#msg-983304
Have fun with your X-705 and your E-TRAP
Jerry
What do you care-SONNY ? ? ? You here to stir a pot? You spent two hours on the V3, and said:"I do not have time to learn it" LOL Another JOKE !
An awful lot of naysayers... And this one with TWO HOURS on the machine!!!
http://www.findmall.com/read.php?44,973317,983304#msg-983304
Have fun with your X-705 and your E-TRAP
Jerry
Andy Sabisch
Active member
and in doing so, I think you will be hard pressed to find one that offers more service - customer focused service - than Whites. Take a look at the posts on some of the other brand forums where people bought a "top end" detector for a lot of money as well only to find the unit, coil charger . . . pick the part . . . was bad and the dealer had no answer other than call the factory / manufacturer.
I just had a customer that spent a LOT of money on a high end detector and the battery cord was bad. The guy was a long-time friend but lived in the adjacent state as I have moved. Simple issue no? He called me and I did not have another cord available so I had him call the company and they told him to send the entire unit back in . . . . probably $40 in postage. I called and said just send the cord . . . their answer, no can do - they needed the cord back first . . . hmmmm, a bad cord on a brand new detector and they would not make it right. I had to BUY a replacement cord and then pay $20 postage to have it sent to him and when they get the original cord back they will determine if I will get credited for the cord (not the postage) . . . . and all this took 3 weeks to get resolved. . . . . . how ticked off would you be if you were 1) the customer with a dead detector or 2) the guy that sold him the detector?
Whites has gone out of their way to make any issues related to the V3 right as painlessly as possible . . . . . was every unit 100% perfect? No, but not from a lack of testing before release under a wide range of conditions. Are they working to get to that 100% point? From what I have seen from personal experience with mine and what others have told be, I think they are giving it all they can and then some.
Service is a big factor in detectors and if that part drops, performance can often be seen to follow if you look at other industries . . . . .
Just one perspective but seeing what Whites has done since the V3's release, I see "The Customer is #1" on every action to-date . . . . . . can this be said about all the other manufacturers?
Andy
I just had a customer that spent a LOT of money on a high end detector and the battery cord was bad. The guy was a long-time friend but lived in the adjacent state as I have moved. Simple issue no? He called me and I did not have another cord available so I had him call the company and they told him to send the entire unit back in . . . . probably $40 in postage. I called and said just send the cord . . . their answer, no can do - they needed the cord back first . . . hmmmm, a bad cord on a brand new detector and they would not make it right. I had to BUY a replacement cord and then pay $20 postage to have it sent to him and when they get the original cord back they will determine if I will get credited for the cord (not the postage) . . . . and all this took 3 weeks to get resolved. . . . . . how ticked off would you be if you were 1) the customer with a dead detector or 2) the guy that sold him the detector?
Whites has gone out of their way to make any issues related to the V3 right as painlessly as possible . . . . . was every unit 100% perfect? No, but not from a lack of testing before release under a wide range of conditions. Are they working to get to that 100% point? From what I have seen from personal experience with mine and what others have told be, I think they are giving it all they can and then some.
Service is a big factor in detectors and if that part drops, performance can often be seen to follow if you look at other industries . . . . .
Just one perspective but seeing what Whites has done since the V3's release, I see "The Customer is #1" on every action to-date . . . . . . can this be said about all the other manufacturers?
Andy
Andy Sabisch
Active member
There is nothing in the updated versions that makes the unit PERFORM better in terms of detection capabilities. The changes have been covered and there are no issues outside of the audio - and the unit is fine as is with version 1.0 as many here can attest to.
So I think inciting people to think that Julien was sold a defective unit by a big, bad, uncaring detector company and a dealer and distributor that has old, outdated stock is more than a bit of an exageration . . . . . keeping things in perspective might be a good thing here.
It is not like First Texas / Teknetics where the software changes were needed to correct actual performance issues and then users were charged for the upgrade . . . .
Andy
So I think inciting people to think that Julien was sold a defective unit by a big, bad, uncaring detector company and a dealer and distributor that has old, outdated stock is more than a bit of an exageration . . . . . keeping things in perspective might be a good thing here.
It is not like First Texas / Teknetics where the software changes were needed to correct actual performance issues and then users were charged for the upgrade . . . .
Andy