Most Dealers are good dealers. All Dealers just like Detector Models are not created equal. Do your homework.
Whites gives you usually a list of the three dealers nearest you.
Some Dealers carry all the models some, only a select few.
Some Dealers support their local clubs, some don't. I personally try to sign every one of my new customers up for our fun-club, at only 25.00 per year, the Bay Area Searchers is a Bargain... and you get 12 monthly issues of what's going on and events regarding metal detecting.
Even some of my out of the state customers enjoy receiving the newsletters..... by the way, your all invited next month, second Thursday, First Baptist Church, San Bruno, 7PM, 1005 Crystal Springs Rd off of El Camino Real. Show and Tell, Club Hunts etc.... be my guest!!!
White's built up its success and reputation on the backs of metal detector enthusiasts who became professional dealers. Unfortunately the Internet convenience opens the doors to ordering taking without the after the sale guidance and support. Your local dealer could be competitive on the sale and training, but alas, not even given a chance to compete. Things are changing though.
Also, regarding any new detectors, .... no replacement on the horizon for the very popular high performing DFX. Other things, but I cannot talk about due to contractual agreements, besides, only Ken White's knows for sure... the only answer you'll get "We are always working on new stuff, but nothing more specific until it comes."
I am pretty excited about..., oops, better shut up.