DeLeon issue! What to do?

[ohp800max]

Well, this is very interesting info. I can tell he's not really into the DeLeon and Cortes. In fact, he basically, while being very nice about it, said he would advise against the Cortes. He also advised that the DeLEon and Cortes were so erratic that they were the only two detectors that he carries (also carries Whites and Garrett's) that he can not demo in the store because they go haywire! I'm not really sure what to do. He did act as though I could do a trade, but I wanted that TID feature, which obviouly knocks out the choices for Tesoro.

The reason I was looking at the Tesoro was mainly due to it's light weight. I often swing a detector for an entire day and my MXT kicks my butt after a few hours (I've had several shoulder surgeries). I sometimes systematically sweep fields and pastures and wanted something lighweight I could swing all day.

This brings the next question. If not the Tesoro, what would you guys recommend for this application? Also, do I give Tesoro a chance to fix the DeLeon or just stay away completely??? What do you think?????

ohp800max


returned for a refund. So far as I am concerned, ANY manufacturer who produces a model with a fixed (factory set or designed) Ground Balance that is not easily adjustable by the consumer, or not adjustable at all, and is supplied with a factory default setting that is insufficient (non-functional) for most ground mineral conditions ought to quickly, and without question, refund the full selling price of that model. That, or immediately remedy the problem without cost to the consumer.

The problem is, and I know that some people who have some level of success with some of these Tesoro will chime in and call me nuts, but the problem is that I haven't had a decent working Cort

 

[silversmith]

Hit 'em hard! When you get it back, make sure it works Ok, then put it on E-bay. Buy another brand on there from one of the little dealers, pay for it with your credit card through Pay Pal. You can get you money back instantly that way. Advise your local Dealer of what you did. Tell him you'll never buy from him again. Advise the manager of Tosoro, his shoddy service is unacceptable and you'll never own a Tososo again. I've been thinking of a deLeon, or maybe a Tejon my self, Maybe I'll wait awhile, now or maybe see what White's has to offer. Thanks for the info.
When an item comes outta da box screwed up, far as I'm concerned it's a f.r.i.g.g.i.n' lemon I don't want it no more. You know what they say..... Screw me once, shame on you Screw me twice...... Shame on ME. They won't give you an immediate exchange with a shamed apology, never go back, never own their product again. Go to club affairs, they attend, bragging about your new White's and you'd never go back, never Get 'em in a bind, my daddy use to say. Pardon my rant, thanks to you I doubt I'll buy Tosoro again. You hear that Tosoro..... Bad policy.............. Maybe I'll put my Loco ST on E-bay, get me a new Gold Bug Maybe!

 

[bhcarl]

All I know is I have had my deleon for six years, works perfect, no problems ever, have found thousands of coins with it. Look on any other forum and you will see similar post about every other brand. Look at minelab and fisher for example.

 

[ohp800max]

I agree. I don't want to bash Tesoro. They have been absolutely Great to me on service and the detectors themselves. Rusty Henry at Tesoro has been great also. I am going to try for a replacement or send it in (hopefully at dealers expense) to have it checked. I figure it could be an isolated incident, BUT, if it won't hunt in my soil, it won't do me any good. I'll give Tesoro and the dealer a chance and see how it works out. I hope to stay with the DeLeon and all be happy. I guess we'll see what happens. The dealer is closed until tomorrow, so we'll go from there. I really want to stay with Tesoro and see what we can do to resolve the problem.

ohp800max

All I know is I have had my deleon for six years, works perfect, no problems ever, have found thousands of coins with it. Look on any other forum and you will see similar post about every other brand. Look at minelab and fisher for example.

 

[joe dirt_1]

having worked in retail for years, you take care of the customer first. period. a customer that is unhappy with a purchase will more than likely not do repeat business with you again. as i see it the dealer should have replaced the deleon and sent the defective unit to tesoro for repairs. the customer shouldn't have to send a 3 day old detector in for service after spending almost 500.00 of his hard earned cash. tesoro is a great company and i'm sure they will take care of the problem but that isn't the issue here. i would either want the detector replaced on the spot or my money refunded. good luck and hope you get this settled to your satisfaction soon.............roger

 

[Furious T]

I've had my DeLeon for over 6 years and, like bhcarl, have found thousands of coins and many silver coins and rings and a couple of gold rings. It must work ok. That doesn't mean that Monte is wrong in what he wrote about ground balance and soil conditions and adjustment etc etc. Clearly my De Leon responds well to the soil conditions where I have used it. It is entirely possible that when it was set up it was set up differently to the bunch which includes yours and the others that your dealer has in stock. Six years is a long time in any situation, but expecially in the manufacturing business, so it is well worth putting your case as hard as you can to get your dealer to put pressure on Tesoro to sort it out. If he does that, there should be no cost to you. I would be going for a fix or a refund...another DeLeon (from the same batch) could be exactly the same as yours. Good Luck!

 

[ohp800max]

Well, Dealer doesn't act like he wants to help. He tells me he has other DeLeon's in the box and that he would trade it out if Tesoro would give it the okay, but he is not willing to call Tesoro. He wants me to do all of the footwork and see if Tesoro will allow a swap. I called Tesoro and they are very pleasant to deal with, but they are firm that I send it in, not even a hint at a swap, etc. Well, paid over $15 and shipped it to Tesoro yesterday. Guess we'll see what happens and I'll keep you posted.

As for the dealer, I guess that will be the last time I do business there. Obviously just wanted the sale and could care less about customer service. It's kind of funny, I teach Business classes at a local University and we always stress Customer service = customer loyalty! I have always paid a little more at Wayne's , but I figured it would be good business to keep my business local and help his business and the local economy. Heck, I would have been better off buying off the Internet knowing what I know now. Anyway, I'll keep you posted and we'll see what the issue is with the DeLeon, if any. Also brings up the point. What if the DeLeon still won't hunt in my soil, etc? I guess no return, so I'm stuck with a $500 boat anchor! I hope this is not the case! I'll keep my fingers crossed. Tesoro does an excellent job in their service Dept and I'm confident they'll get the problem fixed!

ohp800max

 

[Hopskippy]

Send it in. Let Tesoro make it perfect. It would only be spending 20 to protect your 500. If you get it sent off, you'll get it back in 10-14 days.
Good Luck !!

 

[Joel-Winnipeg]

ohp800max you may want to file a complaint to the better business bureau so whoever else ask about this dealer will know what to expect .

 

[Ism]

They just don't like to take the detector back when you register the warranty.

 

[Furious T]

I hope Tesoro do the right thing by you. Their customer service is usually pretty good. If they send it back and it is exactly the same, I would complain to them again....and again.....and again. You might feel as if you're being a pain in the butt, however you do have rights and one of those rights is to get a properly working machine for the money you paid. Good Luck.

 

[Dirt Poor]

I know Wayne, and I have no doubt that they will not steer you wrong. Wayne has been in business for years. I have ordered may machines from Wayne. Never had a problem. It just may be something to that ice crystal story.

 

[ohp800max]

I know Wayne, and I have no doubt that they will not steer you wrong. Wayne has been in business for years. I have ordered may machines from Wayne. Never had a problem. It just may be something to that ice crystal story.

Hey, I totally agree that I think they are good folks, BUT, they have never offered to help with a replacement DeLeon, deal with Tesoro, have it shipped back to Tesoro, or even call Tesoro and see what could be worked out. In fact, they have told me to make all of the phone calls, etc and really don't act like they want to mess with it. I've bought Lesche shovels, books, coils, etc from Wayne's and they have been good to deal with. Overpriced, but he pretty much matches the Internet price if you tell him and I realize the Internet can be tough for a small business. I don't mind paying a little extra to help small business and help the local economy. However, one of the reasons you keep your business local is that you "usually" get better customer service. At any rate, I'm on my own on this deal and going it alone. I shipped the DeLeon to Tesoro a few days ago and I'm confident they'll get the DeLeon squared away. Tesoro customer service has been GREAT to me! My only fear is what to do if it still won't hunt in my neck of the woods! Obviously I won't get a refund from Wayne's, but I'm hopeful the DeLeon will be tuned and ready to kick butt when I get it back. We shall see.

ohp800max

 

[Wirechief]

Hello all,
I am also a Tesoro dealer. I don't know if the warranty card was sent in but if it was then it does cause a problem. I had a personal conversation with James about if a customer sends in the warranty card immediately and then 2 days later there is a problem. He said that basically if I were to take a machine back and made an exchange and it was still as new but no warranty card with it then it is considered a used machine and I would have to sell it as such. So that makes it hard to do an exchange as a dealer. I don't like it but it is their way. Everyone be safe.

John Tomlinson,CET

 

[ohp800max]

I DID send the warranty card in immediately upon purchase since it stated failure to do so within 10 days of purchase would void the warranty.

The fact that you are a Tesoro dealer brings up the following question. If you were the dealer in this scenario would you tell the customer ,"sorry", call Tesoro and see what you can do, or would you try to deal with the individual or Tesoro and see what could be worked out? Would you pay the shipping to have it repaired, etc? I'm not trying to pin you down, I'm just curious. Maybe the dealer is not supposed to help me and I'm in the wrong for thinking the dealer should help out or intervene? How would you have handled this situation as a Tesoro dealer?

ohp800max

Hello all,
I am also a Tesoro dealer. I don't know if the warranty card was sent in but if it was then it does cause a problem. I had a personal conversation with James about if a customer sends in the warranty card immediately and then 2 days later there is a problem. He said that basically if I were to take a machine back and made an exchange and it was still as new but no warranty card with it then it is considered a used machine and I would have to sell it as such. So that makes it hard to do an exchange as a dealer. I don't like it but it is their way. Everyone be safe.

John Tomlinson,CET

 

[Ism]

Just think of it as employing a Tesoro technician in tough times. If we don't start sending our unused and back-up detectors in for a tune up, these guys could be laid off.....and what postal worker wouldn't love to see the revenue produced by all those boxes being shipped to the Tesoro factory? With tears of gratitude they will raise a toast to ohp800max. Lifetime warranty or not, if you purchased a defective product, they did you wrong.

 

[Wirechief]

The metal detector business is a hard road to hoe but I personally would not leave my customer in the dark. I would be happy to pay the shipping and send it off to Tesoro to be checked out and repaired. I have been in your situation before on a different electronic item I purchased for my own use and the dealer made it good. There is not a great deal of profit margin on most detectors and one has to be mindful of expendature put out in the business. But again I would not leave my customer hanging. I wish you well and be safe.

John Tomlinson,CET

 

[ohp800max]

The metal detector business is a hard road to hoe but I personally would not leave my customer in the dark. I would be happy to pay the shipping and send it off to Tesoro to be checked out and repaired. I have been in your situation before on a different electronic item I purchased for my own use and the dealer made it good. There is not a great deal of profit margin on most detectors and one has to be mindful of expendature put out in the business. But again I would not leave my customer hanging. I wish you well and be safe.

John Tomlinson,CET

Thanks for the reply. I totally understand the profit margin and that has to be a tough business for sure. I've bitten the bullet on this one and I'll consider it a lesson learned. I know where to take my business now and like the old saying goes, "Fool me once, shame on you, fool me twice, shame on me"! I love Tesoro detectors and I'm confident they'll get the DeLeon fixed up and back shortly.

Again, thanks for the reply.

ohp800max

 

[silversmith]

Well Mr 800, If I was your dealer, to make you happy, I would have eaten the detector and given you a new one. I would have contacted Tesoro, explained what happened and gotten the detector repaired and sold it as a used detector. KNOWING, I now had a good, happy customer, that would be back picking up supplies and maybe another detector, down the road. As a self employed person, loosing a customer is "out of business, on the way."

 

[ohp800max]

Well, just got my DeLeon back from Tesoro. Rusty Henry from Tesoro called me on Tuesday night and we talked about every single possible issue and option with the DeLeon. We hit every detail. (By the way, I've dealt with Rusty before and he is awesome to deal with)! He gave me his plan and advised they would keep tweaking until the DeLeon was right. Well, I got the DeLeon back this morning and it feels and acts like a whole different machine!!! Took it out in the front yard, not a chirp. Took it out to the test bed, not a chirp and strong hits on every coin at all depths!!! I even had the sensitivity to Max and Max Boost and it just rolled along without a sound other than hitting the coins!!! This has given me new confidence in the machine. It's cold and rainy right now with similar conditions when all of the falsing, etc was happening. I'm going to hit an old ghost town this afternoon and give it a workout and see how it does. So far, the tweaks Tesoro made have paid off. It literally feels like a whole new machine!!! I'll keep you posted on how today goes, but as usual, Tesoro service is the best!!!!

ohp800max