With Heidi gone does that mean no one answers emails at Tesoro?

[Pete in MI]

I sent an email to Tesoro Support on the 18th and still have not received a reply.

I have a Stingray in need of a part or two and was hoping Tesoro would be able to help me out.

Is anyone home at Tesoro or is there more going on there than Heidi leaving?

 

[jeff@middlesex]

n/t

 

[Scully]

I am a Tesoro dealer, maybe I can help.

Scully
Badgermd@tds.net

 

[Pete in MI]

n/t

 

[jeff@middlesex]

I just wanted to know if the cord on the 12 x 10W-LC-G coil to be used for the Lobo ST only has one standard length when ordered.

 

[Scully]

n/t

 

[Pete in MI]

n/t

 

[rentasquid]

I have a coil that crapped out on my exterra, and minelab has never responded to my email question either. The benefit of using Tesoro is that they would probably replace a bad coil. Not so sure with Minelab.

J.

 

[dahut]

[size=small]...I had a problem with my Tiger Shark over the weekend - Im certain there's water in the coil. So I sent an obligatory email, too. I knew Heidi had left, so come Monday, I did the unfathomable, something downright archaic in this day of electronic communication - I picked up the phone and called the company.

I was early, as there is a time difference from EST to MST. I ended up leaving a message. Within a few hours I got a call from Tesoro, some dude named James Gifford, whoever that is.*

We talked and he listened to my problem. Then he advised I send it in and they would fix it, peak and tweak the unit and update the coil mount to the new type.

I don't know about Heidi being gone, but the service still rocks at Tesoro.

*I'm kidding - in case you didnt know it, James GIfford is the head of the company, having taken the reins of control from his father Jack a few years ago when he retired. Nice guy, James; like his dad.
Return call from the head of the company? I call that great service.[/size]

 

[Pete in MI]

its now after 5 pm mountain time and still no reply back. When Heidi was working I got an email back the same day and the problem was handled expertly and quickly. Now I can't get them to answer an email - even one sent back on the 18th and one from today.

Guess I will have to use the phone and call. Making it necessary to phone and having to deal with time differences does not make me think things are GREAT.

Well enough said on this subject.

 

[rentasquid]

I had called about my Pantera, a detector that they hadnt made for 10 years. Vince returned my call and explained to me why it wouldnt be a good idea to replace the 12mV battery packs with two 9mV batteries.

J.

I almost typed in that they were 12 and 9 volt batteries. And I thought the two 6mv batteries were heavy!

 

[Pete in MI]

Hi J

Just got off the phone with Tesoro. Lower shaft will run me $28. They never did answer my emails so had to call long distance on my cell phone (using up extra minutes) to find out the cost. At least they have the part I need.

I see they no longer list an email address in their Contact page.

 

[redleg]

Had 3 e-mails last week; two were answered within
hours and the third was the next day.

No problem here.

all have a good un................

 

[hardrockminer]

[quote rentasquid]I have a coil that crapped out on my exterra, and minelab has never responded to my email question either. The benefit of using Tesoro is that they would probably replace a bad coil. Not so sure with Minelab.

J.[/quote]

rentasquid,

If you are the original owner & still under warrenty < > they replaced my coil > just gave them a call (in Nevada) & sent mine in for replacement, no problem. I like to call as they might have an answer to an issue in real time & not spend days bouncing e-mails back and forth.

hardrockminer