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Whites Customer Service , failed me,
- Thread starter Dustyroundup
- Start date
Larry (IL)
Well-known member
Dusty, I would still try the simplest solution first and send it in or take it back to your dealer. If it is only one year old, it is still under warranty and I don't understand the $45 fee. I have heard that some mystery problems were solved with a brand new unit. I'm not saying this is what they would do but it does happen. Send in your last post describing your problem which is very good.
I will bring this to White's attention as well.
I will bring this to White's attention as well.
Dustyroundup
New member
Thanks again you all,
It snowed 4 inches last night , so I have a few hours off this morning.
Yes I do have a spare coil. I have the 6x10 DD on it now , but will try it out with the 950 coil. Duh, after reading posts all winter, I guess I should have thought of that.
I havent pulled the coil cover off yet, but I will. I just know that I double checked and wiped it all, before putting it on , then I sealed the seam with a bead of silicone.
But , definitely , I should try the 950 coil.
I bought the MXT from that outfit in Florida. so , ???
Well, thanks again, I will let you know how the other coil works.
Thanks to all of you , and for your thoughts and concern.
Dusty
It snowed 4 inches last night , so I have a few hours off this morning.
Yes I do have a spare coil. I have the 6x10 DD on it now , but will try it out with the 950 coil. Duh, after reading posts all winter, I guess I should have thought of that.
I havent pulled the coil cover off yet, but I will. I just know that I double checked and wiped it all, before putting it on , then I sealed the seam with a bead of silicone.
But , definitely , I should try the 950 coil.
I bought the MXT from that outfit in Florida. so , ???
Well, thanks again, I will let you know how the other coil works.
Thanks to all of you , and for your thoughts and concern.
Dusty
Dusty, Hello again---please bear with me. I am just going over your problem----Who did you call ,Whites factory or the place where you bought the MXT? Just really curious. Call the factory and ask for Steve Howard or Todd Marshal. Todd may still be out sick but Steve should be around to take his place. Please send me a PM about who you talked to----Thank You so very much. Don
One thing that I just thought of that I didn't mention in my other post on another forum regarding this matter - is what number did you call? The reason I ask is there are 9 distributors throughout the US so you may have spoken with someone who is not at the factory - and hence the reason for the $45 charge. If you detector is under warranty there is no $45 charge - your detector has a 2 year parts and labor warranty so having it checked out for possible issues would be covered under the warranty.
Also, sometimes it is difficult to understand what the customer is saying because we are not there seeing what they are seeing and it can get a little confusing trying to get on the same page. I sincerely hope that you don't hang up your White's hat because of three conversations, of which a couple may not have even been with the factory. Everyday we receive calls from customers who assume they are talking with someone at the factory and we explain that yes we represent White's however we are their regional distributor. We try to assist them in any way possible and sometimes we just aren't able to help them and that's when we refer them to the factory and to someone with better knowledge of the product.
You also stated that the performance has deteriorated over time - what is the harm in sending it directly to the factory as Steve Howard suggested, and tested on a machine to find out if there is something truly wrong with your unit? Surely all the testimonials out there about White's customer service aren't just hype, why not give them the opportunity to make things right and restore your faith in White's?
Good luck and Good hunting!
Also, sometimes it is difficult to understand what the customer is saying because we are not there seeing what they are seeing and it can get a little confusing trying to get on the same page. I sincerely hope that you don't hang up your White's hat because of three conversations, of which a couple may not have even been with the factory. Everyday we receive calls from customers who assume they are talking with someone at the factory and we explain that yes we represent White's however we are their regional distributor. We try to assist them in any way possible and sometimes we just aren't able to help them and that's when we refer them to the factory and to someone with better knowledge of the product.
You also stated that the performance has deteriorated over time - what is the harm in sending it directly to the factory as Steve Howard suggested, and tested on a machine to find out if there is something truly wrong with your unit? Surely all the testimonials out there about White's customer service aren't just hype, why not give them the opportunity to make things right and restore your faith in White's?
Good luck and Good hunting!
kraykepler
New member
""I was looking for solid signals, the best I could find, then Id mark the spot(scrape my boot heel) then Id switch to RELIC ALTERNATE( trigger forward position) and Id sweep around outside of area a bit , then Id sweep over the marked spot. the VDI ALWAYS was different. 10 - 20 VDI's below.
Example ,originally , a good 78 VDI, would come in at 68 and bounce to 56 VDI.
I tried this for an hour, and it does the same thing on all "solid targets"""
Just a thought: when you scrape the dirt away, you might be disrupting the ground, and therefore the readings.
Example ,originally , a good 78 VDI, would come in at 68 and bounce to 56 VDI.
I tried this for an hour, and it does the same thing on all "solid targets"""
Just a thought: when you scrape the dirt away, you might be disrupting the ground, and therefore the readings.
Dusty replied to a PM I sent him and it sounds like he is throwing in the towel on MDing over this issue. I sure wish he had given Whites a chance to correct the problem. To say he is upset would be an understatement, when things cool down I would hope he will reconsider.
I can't believe that Whites wanted him to pay $45.00 to ship it in when it's still under warranty.....I know that would put a burr under my saddle also, and yours to.
I can't believe that Whites wanted him to pay $45.00 to ship it in when it's still under warranty.....I know that would put a burr under my saddle also, and yours to.
Larry (IL)
Well-known member
The person he talked to must not have known that it was still under warranty. Sorry Dusty is giving up, but I still think if he would send it in to White's service, (any of them), his problem would be fixed.
This is the direct line to service if he wants to try again, (541) 367-6121 If Dusty called the 1-800 XXX 6911 number it is hard to tell who he talked to since that number goes to the nearest distributor and not service.
This is the direct line to service if he wants to try again, (541) 367-6121 If Dusty called the 1-800 XXX 6911 number it is hard to tell who he talked to since that number goes to the nearest distributor and not service.
It is definitely sad to see him give up so easily. I hope he doesn't give up on metal detecting altogether.....
Anyhoo, it was obvious that something was wrong with his unit if it performed well in the past and had deteriorated over time - to me that screams send it to the factory but he didn't want to do that. I sent him a pm with a number directly to the factory and told him to speak with Steve Howard which he did but the options Steve presented him with just weren't good enough. In the end, they probably would have just sent him a new unit because of how upset he was but he had already made his mind up about the whole situation. And once someone has their mind made up about something there isn't anything that anyone can say or do to change it - at least that was the impression that I got from him. I don't feel that White's customer service failed him - I just wish that he at least gave them the opportunity to make it right.
Anyhoo, it was obvious that something was wrong with his unit if it performed well in the past and had deteriorated over time - to me that screams send it to the factory but he didn't want to do that. I sent him a pm with a number directly to the factory and told him to speak with Steve Howard which he did but the options Steve presented him with just weren't good enough. In the end, they probably would have just sent him a new unit because of how upset he was but he had already made his mind up about the whole situation. And once someone has their mind made up about something there isn't anything that anyone can say or do to change it - at least that was the impression that I got from him. I don't feel that White's customer service failed him - I just wish that he at least gave them the opportunity to make it right.
andreak77 said:
You and Larry bring up a very good point. I can totally understand Dusty being upset, but I have to agree that I also do not feel Whites customer service has failed him as of yet. As upset as he is, he should at the very least confirm with them that the unit is still under warranty, get a return label and send it in and see what happens. He has nothing to lose at this point if they send him a return label.
If they fix the unit or send him a new one and he still doesn't want it, he can recover his money by selling it.
Larry (IL)
Well-known member
If you read the posts Larryk, the warranty was not the problem and White's reputation is right there at the top.
Larry,
I read the post as well. It also stated .....
The first guy said I could send it in for a check up for $45.00 he stated in his post.
So he inquires about an issue and he gets the above answer......lol
My point went right over the top! Some companies as I mentioned do it at no cost!
They don't ask for $45.00 It pays to compare sometimes.
Not saying they don't offer good products as some are good. But when comparing
warranties I think lifetime is a better deal. At least you won't get the $45.00 jingle!
I read the post as well. It also stated .....
The first guy said I could send it in for a check up for $45.00 he stated in his post.
So he inquires about an issue and he gets the above answer......lol
My point went right over the top! Some companies as I mentioned do it at no cost!
They don't ask for $45.00 It pays to compare sometimes.
Not saying they don't offer good products as some are good. But when comparing
warranties I think lifetime is a better deal. At least you won't get the $45.00 jingle!
Larry (IL)
Well-known member
You still don't understand larryk, as stated many times in the thread, there should be no $45 charge, IT IS UNDER WARRANTY. Apparently the person Dusty talked to did not know when it was purchased nor did the rest of us until Dusty told us later in the thread.
This thread has been closed.
This thread has been closed.