you may never get a response,I aint making no excuses but think of all the emails they get daily , junk and coustomers emails, the probally dont have time to answer everyone, and if one starts off saying negitive things then surley wont respond , like was said fifty times , call minelab L.V. Talk to the guys there, I pretty much gaurntee they will fix any problems and make sure your machine is on the up and up, now if they send the thing back and say it works good then it probally checked out just fine and works good ,as for battery issues , they happen to all rechargeable packs at some time or another , I have boughten brand new cordless drill where the battery wouldnt hold a decent charge after two weeks , I know your pain there but I cant imagine it continuing to happen time and time again unless you were having a battery charger or some wiring difficulties . I am sorry to hear you arent impressed,.......hope something comes along to change yur mind. I am cuirios now has to which detector company you feel makes the best unit?? I see minelab has weak points but to me they are better than the weak points other companies have......Peace BDAHUNTER >>>>>>>>>hope you bag some gold this week .......