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:thumbdown:>MINELABS< anyone get a response?

Goldringer

New member
:confused::poke: A week has passed since sending a letter(email) to Minelabs inquiring about the common problems and intentions of Minelabs to improve those identified.

I have not had a response. Was wondering if anyone has heard anything from them?



:thumbdown::thumbdown::minelab::thumbdown::thumbdown:
 
I am still hopeful of a response but I must admit I am disappointed in the lack of a timely reply. It's just unprofessional in my opinion. Even if they had sent a form response indicating they had received my letter but NADA! Maybe I'll get a response in time telling me to go piss into the wind but at least it would be a response.:thebird:

BDA:cool:
 
Let's not forget they are not an american company and making something better that gets the job done is not a priority. Americans constantly strive to improve and make things more efficient. Lets give them some time or start a company and do the improvements ourselves. JW fisher detectors have a waterproof plug for coils and headphones built right in. It can be done, after all look at the space shuttle the technology exists.
 
[quote hydrodog]Let's not forget they are not an american company and making something better that gets the job done is not a priority. Americans constantly strive to improve and make things more efficient.



They do >>. I dont think American companies strive to make anything better, in fact they are constantly looking for cheaper ways to make things and ,third world countries to go exploit its people and therefore taking jobs away from Americans and putting the money into other econmies other than our own. I think you assesment of the problem is way off base and unfounded . They are a good company and do right by its people.I think the issue lies in the manafacturing process , it isnt cheap to make production changes to are already existing system , I think they do take the customers advice to a certian extent,and when they do sell a detector frought with problems, just call em and tell them you got a bad unit that was purschased bard new ...they will replace it no questions asked ......I think they are a good company.
 
Hey Goldringer, If you're that concerned about it, why don't you call
MINELAB USA, and talk to Dick Shultz personally. Not having talked to Dick, since I posted my information on finding out about the Universal NiCad Rechargable Battery Pod, he may be away on business or on vacation. Give the man the benefit of the doubt, and make a call! That way you'll know for sure if he got the message!
Les Robinson
 
Personally I think it is pretty shabby to not respond to an e-mail for a week, especially one to customer service. Where's the Service??
I find quite a bit of gold with my Excal and I like it. I don't like the company's apparent attitude towards it's customers though as it leads me to believe that if I have a real problem with my Excal I'll be on my own or squeezed for every dime they can get out of me.
I really hope I'm wrong on this one, maybe it's the summer doldrums, maybe people are on vacation, maybe the bloody stars are out of alignment BUT HEY this isn't asking a lot.
What's the number for this guy at Minelab?? Not the 800# but the direct line as the 800# will usually only work in the lower 48.

Cheers,

BDA
 
I want you to know that I got a response today from MineLab. The response was from Sandra Burton, Customer Service Manager in Las Vegas, She stated that the information from me as well as the information here on the site will be sent to the department heads. Its a start.
 
Like every company it is composed of people, sometimes more people sometimes less but still people. All anyone is asking is that one of those people at Minelab have the decency to do their job in customer service and respond to a well intentioned e-mail from a loyal customer.
As for the personal attacks, chill out man! Where's the love? We're all members on this forum expressing our opinions and sharing our insights, that's it.

"Scheesh, What a Grouch" - Art Carney
 
Hey adam, basically we are striving to improve an existing product as end users. One thing is for sure and that is, that we all agree the excal is one fine water machine. Some refinements would only make a good product better. The question is How?
 
The first promising feedback. let us know if you hear more.
 
I have seen this with Minelab and other company's that some of these E Mails never gets to them as they get lost in space. Now if it is a customer service problem then it is best you call them and I think you will find they are very cooperative and understanding. Now when you E Mail them you may not get a answer as they are busy talking to real people on the phones.
I have E Mailed most all the detector company's one time or another and find out only got a few to respond and was told next time to call instead of E Mailing as sometimes they never see the E Mails as they get lost.
As you see one person got a response on a E Mail while other didn't, did they ever get the other E Mails??
Now I haven't sold too many Excalibur's, but do have over 10 of them out and only 2 have had problems with the knobs turning, no battery problem or cable problems or even headphone problems. Had one think his didn't have the depth when doing air test, but when he went out and used it and got to know it he found out it was hard to dig as deep as his Excalibur was finding targets.
Bottom line is if you have a problem and need the customer service it is better to give them a call as E Mails may not get to them, I have had it happen with Minelab before when I E Mailed them some info they wanted.
 
If you dont like the Minelab, dont buy it. I believe they are the best MD made, maybe im bias, i live 5 miles from Minelabs head office in Adelaide , Australia.

I know F*** all about metal detectors, just taking the piss out of you. haha

happy detecting all. Its a great, clean, healthy, maybe profitable way to spend a few spare hours
 
E-mail is one of the most reliable forms of communication we have today. Regrettably, most people don't understand the technology and use it as a smoke screen to hide behind. "The e-mail dog in cyberspace must have eaten your e-mail cause we didn't get it" response, PLEASE! Right up there with the check is in the mail.
Oddly enough, the system is only down when people don't want to reach you not the other way around. Mind you, when you consider the other technical difficulties that Minelab experiences, perhap you are right.
I really do like my Minelab Excal, I just wish I could like the company more. I'll be calling them on my dime (big surprise) if I don't get an e-mail response by the end of the week.
Seems like Customer Service has come to mean that the customer is responsible for the service.:nono:

HH,

BDA:cool:
 
you may never get a response,I aint making no excuses but think of all the emails they get daily , junk and coustomers emails, the probally dont have time to answer everyone, and if one starts off saying negitive things then surley wont respond , like was said fifty times , call minelab L.V. Talk to the guys there, I pretty much gaurntee they will fix any problems and make sure your machine is on the up and up, now if they send the thing back and say it works good then it probally checked out just fine and works good ,as for battery issues , they happen to all rechargeable packs at some time or another , I have boughten brand new cordless drill where the battery wouldnt hold a decent charge after two weeks , I know your pain there but I cant imagine it continuing to happen time and time again unless you were having a battery charger or some wiring difficulties . I am sorry to hear you arent impressed,.......hope something comes along to change yur mind. I am cuirios now has to which detector company you feel makes the best unit?? I see minelab has weak points but to me they are better than the weak points other companies have......Peace BDAHUNTER >>>>>>>>>hope you bag some gold this week .......
 
Did not read all of this but did call Minelab last wk. Two times to ask a few questions about Excal. (this so as I could order a new one) No response. Left message and Phone #. Have Exp.2, and sure hope I have no trouble with it. No bashing of product as I have no problems with it, just customer serv. SUCKS!! Lost sale due to not answering general questions-others more than willing!!!
 
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