It's been said before,,,but this kind of customer service and warranty repair is so rare in today's world it needs to be commended every time it happens.
I sent in a 25 year old Silver Sabre Plus in horrible condition from sitting in the garage from my late fathers house. Rusty did a major overhaul on the circuit board and replaced two resisters, gave me a new battery door and holder, soldered a new battery lead on and tuned it up THEN SHIPPED IT back ALL AT NO COST !!!!! Additionally he called to ask if I had the armrest (I took it off for shipping) and offered a new one of those for no charge. Rusty also spent a good 45 min to an hour talking with me filling me with good MD tid-bits and advice.
People this is what being a customer based company is ALL about !!! As long as Tesoro keeps making quality products and backing them the way they do today,,,,,they will see EVERY MD dollar I can send thier way....it's that simple for me,,,,,,,,,,
WTG Rusty and Tesoro !!!!!!!!!!!!!!!! THANKS AGAIN !!!!!!
Now off to compare the 25 year veteran machine with the new silver uMax I bought a few weeks ago,,,,,HH all !!!!!
I sent in a 25 year old Silver Sabre Plus in horrible condition from sitting in the garage from my late fathers house. Rusty did a major overhaul on the circuit board and replaced two resisters, gave me a new battery door and holder, soldered a new battery lead on and tuned it up THEN SHIPPED IT back ALL AT NO COST !!!!! Additionally he called to ask if I had the armrest (I took it off for shipping) and offered a new one of those for no charge. Rusty also spent a good 45 min to an hour talking with me filling me with good MD tid-bits and advice.
People this is what being a customer based company is ALL about !!! As long as Tesoro keeps making quality products and backing them the way they do today,,,,,they will see EVERY MD dollar I can send thier way....it's that simple for me,,,,,,,,,,
WTG Rusty and Tesoro !!!!!!!!!!!!!!!! THANKS AGAIN !!!!!!
Now off to compare the 25 year veteran machine with the new silver uMax I bought a few weeks ago,,,,,HH all !!!!!