Talked to Whites about the MX5 ...

[larryk56]

I talked to "Mary" at Whites today about the MX5 because I
wanted to know about the tone issues that were talked about.

Wow! ...what a pleasant lady to talk too! She really does
a fantastic job. I know we hear of Whites having great service
but ...."call back anytime" - anything we can do to help!
Don't hesitate to call ....

In this day and age it's hard to get great service but this
is a company that really takes good service to a whole
new level.

If anything will make a person "brand loyal" that will do it!

 

[lytle78]

Mary Hudson is a wonderful person and she is one of the reasons that Whites has such great customer loyalty and word of mouth reputation.

 

[berryman]

And so what did Mary have to say about the "tones" issue?

 

[Phillip_in_NM]

And so what did Mary have to say about the "tones" issue?

I'm curious about that too, since I may be talking to Mary soon. Hopefully she is as helpful to those with detector issues as she is to prospective buyers!

 

[j piddle]

I talked to "Mary" at Whites today about the MX5 because I
wanted to know about the tone issues that were talked about.

Wow! ...what a pleasant lady to talk too! She really does
a fantastic job. I know we hear of Whites having great service
but ...."call back anytime" - anything we can do to help!
Don't hesitate to call ....

In this day and age it's hard to get great service but this
is a company that really takes good service to a whole
new level.

If anything will make a person "brand loyal" that will do it!

Great to hear you had a positive encounter.

Now why on earth would you not tell us what they had to say about the M5?

Thanks

 

[basstrackerman]

that should be your heading... your original post makes no sense at all when you read your title lmao!!!!! why post that??? mary and everyone else at whites are really great people.. I wasn't very patient with them a few weeks back but they never lost their cool with me.

 

[larryk56]

As I said ... Mary was awesome!

Regarding the tone. She mentioned that with the
pinpoint - they are looking into it.

She mentioned that if there would be any software
glitch or a problem - Whites would certainly take
care of any issues.

Many other questions were also general and
for the money - I don't think you can beat it!

She gave me alot of confidence in the product -
Bottom line - Whites wants to make sure people
are treated well and get the best service.

I like the spirit in the way they do business!

 

[yowow#1]

What about the pin-pointer?

 

[D&P-OR]

Later-----later! -----------Spring????

What about the pin-pointer?

 

[berryman]

It's great that Whites is going to fix the problem, but the lack of specificity about the nature of the problem or when the problem will be resolved is causing many to forego purchasing the MX5. We're even starting to see folks put their MX5's on the sales corner because of the "tones" glitch. What a shame!

 

[dan b]

Even a die-hard Tesoro fan I know is interested in getting one. He's waiting until this issue is addressed and he can be sure he gets a good one. Shipping back from Canada for repairs can be costly.

Dan

 

[sweepdog]

whats with the "cryptic" answer?

 

[Scanman]

So their solution is the warm and fuzzy put on a happy face and happy thoughts fix?

 

[x99]

How long is this going to take? Are they keeping it quiet until christmas is over? I don't want to buy a new product with an issue and no solution in sight. Many people are waiting with the decision, but all we know is, that the lady working in the customer service is "nice"...

 

[Jeff (or)]

How long is this going to take? Are they keeping it quiet until christmas is over? I don't want to buy a new product with an issue and no solution in sight. Many people are waiting with the decision, but all we know is, that the lady working in the customer service is "nice"...

If you are truly concerned, you might call White's and talk to Steve or Todd. I am sure they can help you, and maybe tell you how long this will take. I don't think they are keeping it quiet, they have said they are working on it. I doubt if it is an issue with no solution in sight. And yes, you are correct,the lady working in customer service "front office" is nice. I have known Mary for many many years, and she has always been very helpful.

 

[Ramiroe]

I am truly concerned, I called the toll free number on their website and reached the local distributor (california) he didn't know what I was talking about. When I asked about how the MX5 tones giltch fix was going he said he had not heard of it and asked where I was getting my info from. I told him the whites forum, he said he could transfer me to the factory, when he did it rang about a dozen times and a recording answered and said "no one is here to answer" or someting to that effect. I then called the factory direct number listed on their website and did not get an answer either.

Ramiroe

 

[yowow#1]

I am truly concerned, I called the toll free number on their website and reached the local distributor (california) he didn't know what I was talking about. When I asked about how the MX5 tones giltch fix was going he said he had not heard of it and asked where I was getting my info from. I told him the whites forum, he said he could transfer me to the factory, when he did it rang about a dozen times and a recording answered and said "no one is here to answer" or someting to that effect. I then called the factory direct number listed on their website and did not get an answer either.

Ramiroe

That isn't surprising to me about whites LOCAL dealers. I would be surprised if the local whites dealer in my area knew a metal detector from a privy hole. I believe back in the day when whites was trying to grow they would give dealerships to anyone who said,( " i want one" "i want one"). Whites need to take a step back and re-eveluate some of their Local dealers in my opinion.

 

[razerback408]

Even a die-hard Tesoro fan I know is interested in getting one. He's waiting until this issue is addressed and he can be sure he gets a good one. Shipping back from Canada for repairs can be costly.

Dan

busted ...razerback408

 

[Monte]

found and the fix is relatively simple. I think I might head into White's either next week or right after the first of the year and get mine taken care of. I talked with them and it's not too difficult and they'll turn it around in minutes. Until then, when weather allows I'll just enjoy hunting with the MX5.

Monte

 

[x99]

I don't think they are keeping it quiet, they have said they are working on it. I doubt if it is an issue with no solution in sight.

Hello Jeff,
I am sorry, but a potential customer who is interesting in buying the MX5 machine, doesn't know anything about the issue (as you can see above, not even the distributor knows it, or is pretending not to know). Not everyone has the time to study internet forums. If you are looking for a detector, you have the right to know, that this product has an issue, before you purchase it. They should release an official statement on this matter. Saying to one guy on the telephone "we are working on it" and selling it at the same time without informing the customer about the problem (as it would not exist), makes me sceptical.

P.s. If this problem can be fixed, than it's great for people that already purchased it (and are aware of the issue / I'm sure many who are new to detecting have no clue that someting is wrong). I on the other hand would like to know, when I can purchase one that does't have this issue anymore. Why should I buy something, just to send it back right away?