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Sweet home or Tboykin I have a question ?

Youngster ! Well thank you for the compliment , geezer ! Are you old guys still shopping at bald mart ! And how do you fasten your detector to your walker , I think its so sweet that you're sticking up for somone who makes excuses ,Blames detectorist for over use, and said there are some detectorist that can't be pleased and want the machine to do everything , it's advertised to do .and then says he's joking. l'm not ! I want to know why the poorly designed arm cuff is not warrantied , wait ! I just answered my own question , I know that tboykin is not the one who makes the questionable business decisions for this company , He's just an innocent bystander who took the heat for a company that should have got it from the youngsters themselves , I guess I should have wrote the company a letter instead of using the Forum to pick on your boy kin, lol !
 
Youngster ! Well thank you for the compliment , geezer ! Are you old guys still shopping at bald mart ! And how do you fasten your detector to your walker , I think its so sweet that you're sticking up for somone who makes excuses ,Blames detectorist for over use, and said there are some detectorist that can't be pleased and want the machine to do everything , it's advertised to do .and then says he's joking. l'm not ! I want to know why the poorly designed arm cuff is not warrantied , wait ! I just answered my own question , I know that tboykin is not the one who makes the questionable business decisions for this company , He's just an innocent bystander who took the heat for a company that should have got it from the youngsters themselves , I guess I should have wrote the company a letter instead of using the Forum to pick on your boy kin, lol !
 
I think that that tboykin was really being honest , not joking , because hes tired and worn out from dealing with fellas like me , I'm sorry for saying some of the things I've said , I better let go of this , get over it, and act like the 58 years old I am , I still like my MX sport and weve been able to strengthen the arm cuff with 3 screws and it works fine,
 
I spent my working lifetime dealing with the public (consumer goods). It isn't easy dealing with the public; there are some who take the "You can't please everyone all the time" thingy and run with it. In many cases that type doesn't want a solution to their problem nearly as much as they want to gripe (often endlessly) about the so-called problem. It wouldn't matter if the company triple refunded their money and purchased them a similar product from a competitor - some people just don't want a solution. For them it isn't about being made whole, it's about being right (even when they're wrong).

In my opinion, Tboykin handled the complaint with skill and grace. It can be difficult dealing with irritated customers, especially so when the conversation is on a public forum. Making matters even more difficult is the nature of this public venue; little gestures and tones are absent, so the words are just that - words. A simple sentence can be read multiple ways - some good and some not so good. What is spoken with humor can often be taken completely different when seen in the written form.

And no, I am not pointing a finger at anyone who posted in this thread. I'm merely pointing out the fact that tboykin sometimes has a difficult task and that he did a fine job in a situation that severely limits his ability to convey the message as he intended it to be understood.
 
Wow that slippery talking sounds like the liberal news media , this really is not about your buddy tboykin who doesn't want to lose his job , its about a company bragging about how far they can drop a metal detector on the ground in their MX sport presentation video and then not covering everything on the warranty , is the bottom line that important, is this how their making some of the money back for the Electronics issues during the factory up date , by charging detectorist for arm cuffs , and use the very hard earned money of detectorist until they get it right , in my last post I said I was sorry for some of the things I've said and wanted to let it go , but you just won't let me will you ? definitely White's metal detectors could learn from Garrett's how to treat their customers my wife and I have realized that in america your gonna get ripped off , but its up to us on how much , who's running that company the clintons ?
 
WaterHound said:
Wow that slippery talking sounds like the liberal news media , this really is not about your buddy tboykin who doesn't want to lose his job , its about a company bragging about how far they can drop a metal detector on the ground in their MX sport presentation video and then not covering everything on the warranty , is the bottom line that important, is this how their making some of the money back for the Electronics issues during the factory up date , by charging detectorist for arm cuffs , and use the very hard earned money of detectorist until they get it right , in my last post I said I was sorry for some of the things I've said and wanted to let it go , but you just won't let me will you ? definitely White's metal detectors could learn from Garrett's how to treat their customers my wife and I have realized that in america your gonna get ripped off , but its up to us on how much , who's running that company the clintons ?
Click to expand...

The hit dog always yelps the loudest.

Being a “liberal” I can't be sure of what that phrase means, but it seemed to fit for some odd reason.

I am a Liberal in the sense that the founding fathers were, for the most part, Liberals themselves. Back then the term implied a belief in individual liberties and limited government; concepts that are foreign to today's so-called liberals (they're more aptly defined as Marxists of one stripe or another).

Blind, emotion-driven, bashing of American businesses is uniquely the realm of the left (liberals, as you call them). Those on the other side, of the political fence, tend to be supporters of American businesses and seldom, if ever, engage in emotionally-derived attacks against American businesses.

This isn't the proper venue for a political discussion: I'm merely attempting to explain why your synopsis (of my prior comments) is incorrect.

In my prior comments I made no judgment with regards to the way Whites handled complaints about the arm-cuff on their MX Sport. I did state my opinion on tboykin's responses to those complaints, and stand by my belief that he did a good job in a difficult situation. I really don't know what more could, reasonably, be expected from him.

I do not know tboykin. I've never met him, nor have I had a conversation with him. I have read some of his posts. Based upon those posts, I must consider him to be a rather astute young man, with a bright future ahead of him.

I did mention the fact that dealing with the public is often very frustrating; sometimes an exercise in futility as there are consumers who do not want a solution to the problems they are complaining about. That isn't an attack on your person, or even an attack upon difficult customers; it's simply an observation of fact.

Like it or not, money is the bottom line for any business. They either make money or they fold the business and close their doors. I don't see how that can bother anyone, given the fact that we consumers are also driven by the need for money. And it wouldn't matter if money were removed from the equation: both the consumer and the business would still be driven by the need to obtain the means of their survival.

Having purchased my own MX Sport only recently, I haven't had enough time with the machine to know whether there will be a problem with the arm-cuff. It seems to be solid in my opinion, but time will tell if that really is the case. If it does prove to be a problem, I will either find a means of fixing that problem or I will not.

At any rate, in spite of the fact that I have seen the video where the machine was dropped (on purpose) and claims made with regards to the durability of the machine. I do not take those claims to mean the machine is capable of surviving (completely intact) really rough use or treatment. That simply is not feasible in my opinion. I do take the claims to imply the capability (of the MX Sport) to survive the occasional mishap that will happen during the normal use of the machine.

Is the arm-cuff on the MX Sport faulty?

I don't know. It doesn't seem to be on my machine. Whatever the case, I have no doubt that Whites will, if there is an issue, make things right for the owner of that machine (if it is possible to do so).

I use Whites machines because I like them and I believe Whites customer service takes a backseat to nobody. One doesn't have to search very long to find glowing endorsements with regards to Whites customer service; there are thousands of said glowing endorsements and they represent only a small percentage of Whites customers who are extremely pleased with the service they have received.

I've also read many of your posts. I saw your post in which you bashed the MX Sport (prior to learning it) and seemingly hated the machine. I also saw subsequent posts in which you sang the praises of the same machine (claiming it superior to its competitors). And now you're bashing the company itself – for reasons that may/may not have validity.

It seems, to me anyway, that your emotions drive your posts. I am not troubled with the thought of you not being pleased with Whites – that is your decision to make. I did find some of your comments to be a bit disrespectful to tboykin and, more recently, to myself and others. That makes no sense to me because nobody has attacked you.

[Quote WaterHound] ...in my last post I said I was sorry for some of the things I've said and wanted to let it go , but you just won't let me will you ?[/quote]

Case in point: the little beauty quoted above.

You're attempting to assign responsibility to me, for your actions. You choose to make the comments you make. Nobody else is responsible for your statements. Nobody is forcing you to make those comments. You, alone, own your comments.

I can assure you of the fact that Whites would like to keep you as a customer. I can also assure you of the fact that Whites will – based on their long history of doing so – do what they can to rectify any problems you might have with their machines. My own opinion – I do not speak for Whites – is that you may be better off with Garretts (since you believe their service to be superior). There is nothing wrong with being a fan of Garretts – that is your choice (and the choice of many others). I'm just reminding you that Garretts doesn't make machines perfectly either.

Good luck whichever way you choose.
 
As far as I am concerned this is none of your , business ! When I see other detectorist having a beef about something I might read it ,but I dont run my pie hole , and of course your gonna say its a open forum , so you and the rest of those that posted on this topic can keep this fire burning , with your great wisdom , and I'm not looking for a perfect detector ! If I was heading that way I would not have purchased this one , I would rather see a company work on its customer service in honoring its warranties fully on an $800 machine than their spokes person giving excuses .
 
Different rules for different people?

In making a post on this public forum the poster is exposing themselves to responding posts from others who may/may not agree with him/her.

You don't get a pass on that.

In this very thread you posted that Whites told you they'd send you a different arm-cuff (with 3 holes for screws). You then later posted that the problem was solved by attaching more screws.

I am more than a bit confused as to how that constitutes poor customer service.

I am likewise confused as to why you have a beef with tboykin or any of the other people who have commented on this thread.

Would you mind explaining it all?
 
WaterHound said:
As far as I am concerned this is none of your , business ! When I see other detectorist having a beef about something I might read it ,but I dont run my pie hole , and of course your gonna say its a open forum , so you and the rest of those that posted on this topic can keep this fire burning , with your great wisdom , and I'm not looking for a perfect detector ! If I was heading that way I would not have purchased this one , I would rather see a company work on its customer service in honoring its warranties fully on an $800 machine than their spokes person giving excuses .
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I think your old log-in name (Not Happy) fits your character better Gramps Green. :cry:

I have dealt with White's for over 30 years, as well as other manufactures, and White's has bent over backwards for me and my customers........ WITHOUT exception. A common factor between you and your problems seems to be....... you.....not happy.
 
apparently. You havent read all my positive comments on the MX sport , and that I haven't given up on it , and if I wasent happy with it I would have sent it back to big boys a long time ago, what ! Should I be happy about buying an arm cuff thats designed so crappy it needs to be reinforced so it won't fall off , your the whites loyal customer who's never been treated wrong by whites, so why don't you ask tboykin or whites why the arm cuff is not under warranty . Go ahead happy guy ! Make my day ! Find a good reason , besides a we as a company just dont want to , seems to me that when whites pushed it off a truck and held it up as high as they could and dropped it and it still worked , and charged around 800.00 for it the warranty should be a full one , I'm not the only one modifying the arm cuff , after posting I'm sick of this machine , I was checked by some of whites forum users , and I took their advice and have learned how to use this machine, and now I like it, but that doesent mean l should be happy about everything ! Are you happy about everything ? Larry !what started this whole bunch of turds was a bad cuff design , no warranty on it, and tboykin blaming detectorist for power useing , and then being to picky , all I did is tell him the truth ,and not buy his blow off excuses , but you vultures fly around on this forum looking for someone to rip on when it's really none of your business , it was between me , tboykin and whites , I noticed. T boy hasent said much like me he' like to forget it , and I did make some efforts to do that , but then when I look at the forum somone just thinks they have to open their crusty pie hole , ,
 
You won't change my mind on this one , but I would like to be at peace again with detectorist out there in forum land , I am not going to post again on this matter , it will just keep on going and believe it or not I am tired of it , I wanted to be a part of something encouraging and uplifting about metal detecting , but failed when I opened my pie hole as well , standing up for what a person thinks is right is draining , and this hobby doesnt seem as fun now , forgive me for causing strife among all of you. Your friend waterhound .
 
WaterHound said:
it's really none of your business , it was between me , tboykin and whites
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Naw....... if it was really between you, Tom and White's, you would have picked up the phone and called the factory, 1-541-367-6121. Instead you post on a forum read around the world and almost 2000 times already letting everyone know what a nasty attitude you have. I think you just like the attention you are getting.
 
I have several Whites machines and luv them and I have been wanting a MXSport since they were announced,however the initial flurry of problems made me hold off. There is NOTHING more aggravating to me than having to return something. I have a pair of LL Bean boots that I ordered 9 years ago,too narrow, and they are Still new in the box. I know,but that' just me. I will eventually get a Sport,but later. My question is the testers that Whites uses: did not ANY of these problems show up,were they ignored by Whites?? Somewhere the answer lies and has probably been discovered,but CYA is universal.
 
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