Received my new Simplex around 2 weeks ago. Very pleased with its performance....until today. I noticed later in the day yesterday I started getting some kind of static. I figured it was due to the batteries needing a charge. Came home, put it on the charger. My wife noticed the screen blinking on and off. I figured it was fully charged and I unplugged it. Went to use it today, and it wont turn on. I discovered that if I unplug my search head it will turn on, but only if the charger is plugged in. I have sent an email to support. So much for my plans to hunt an old site on Wednesday. If any of you have had this problem, please let me know of a fix, thank you.
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Simplex problem
- Thread starter Richd
- Start date
Sven
Well-known member
pine3874 said:
Not sure what was causing the problem. Probably just an isolated issue, considering thousands of Simplex units have been sold and have been used over the past few months,
with no others reporting the issue. I visit lots of Nokta/Makro forums, groups etc., it this issue has not cropped up.
Fantastic to see all the wonderful treasure Simplex owners are finding! Especially overseas in the UK and Europe, someplace I would like to take a hunting trip to......
Thinking to devote much of next year hunting with the Simplex, especially when the smaller coils make their debut.
I sent my unit, and FedEx tracking put it in their hands on Thursday. Have emailed and texted them. No reponse.not to complain, but when I buy something that expensive that dies in 2 weeks, I expect prompter service or a replacement. I'm not a happy camper, and I am already having detector withdrawals. Lol
I sent my unit, and FedEx tracking put it in their hands on Thursday. Have emailed and texted them. No reponse.not to complain, but when I buy something that expensive that dies in 2 weeks, I expect prompter service or a replacement. I'm not a happy camper, and I am already having detector withdrawals. Lol
Sven
Well-known member
Holiday week, try calling. So they maybe catching up on orders etc. and yours is in que. The amount of emails and texts that a company gets can be staggering, just to get thru them all.
They will have to inspect the item, determine if it can be repaired or a replacement sent out. Maybe they opened the parcel Friday. Give them a chance...............
Always best thing to do is Call on the phone for an instant update.
Remember Tesoro with the super warranty and customer service?
It did not happen with a text or email, which was never answered. But, call them directly and your treated like the boss.
They will have to inspect the item, determine if it can be repaired or a replacement sent out. Maybe they opened the parcel Friday. Give them a chance...............
Always best thing to do is Call on the phone for an instant update.
Remember Tesoro with the super warranty and customer service?
It did not happen with a text or email, which was never answered. But, call them directly and your treated like the boss.
Sven
Well-known member
No problem. Everyone these days seem to be in a hurry.........now, if you found a spot giving up loads of silver and gold and you just covered 1/10 of the place when the Simplex crashed.......and if anyone else found the spot in the meantime...........something like this can make a persons head spin.........been in that situation many, many, many years ago, when I was younger. Now I always own two detectors.
Happy Hunting when the Simplex is returned.
Happy Hunting when the Simplex is returned.
Nokta Detectors
Active member
Richd said:
Hello Rich.
This is Dilek - Director of Sales & Marketing.
Just came across your post.
Have you heard from the service center yet?
Please let me know so we can follow up on it.