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New Customer Service Mgr for Minelab:clapping:

B

BigDan

New member
His Name is Ewout Kozel

His E-Mail Address is Ewout.Kozel@minelabusa.com

I believe he is located in Chicago

He seems both reasonable and responsive
 
I spoke to this man on the phone the other day about my Excalibur and even though it was out of warranty they agreed to fix it under warranty due to the nature of it's malfunction. That made me happy and restored my faith on minelab customer service. Now I just need to get it back and see how it works to complete my experience.
 
I hope things are turning around, I have to send my 2 month old Excalibur in for repair, the seam on the coil is seperating and it is falsing uncontrollably. Figures this would happen right when a good storm is churning up the beaches.
 
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