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Is it just me ???

I've dealt with Customer support . If you want anything taken Care of , then the only two people that you should get a hold of is ( Maggie Lazo is the Senior Account Manager for First Texas Products LP )Maggie Lazo mlazo@frsttx.com . or Jesus Hernandez jesus@frsttx.com . If the rest of the company was maned with people like these two , they would have the number one Customer service in the business .When they tell you they will take care of it , you know it will be Taken Care Of .I had trouble with one of my T2's that I sent back . They had it for over a month . After I talked to Maggie ,I had a new one in a weeks time
HH
Dennis 2
 
[quote Tagamet]I too, really like the F75. Unfortunately, mine went absolutely GOOFY on me, so it had to be returned for "repair or replacement". They did require a Return Authorization and sent UPS to pick up the machine. Since I'm in Penna and the factory is in Tx, it's been over a week and it still hasn't arrived at the factory. It's CLOSE though (in New Mexico) and is scheduled for delivery to them today. I don't think that I'm alone in feeling like time away from a machine passes in "Dog Years" (lol). My hope is that they look at it and send me a new machine. My fear is that they'll return it with a note saying that they can find nothing wrong with it. The dealer from which I purchased the unit has been very supportive (name withheld to protect the innocent), but he is also new to dealing with First Texas.
So I guess the bottom line regarding customer support from First Texas for me personally is that the verdict will be rendered soon. I'm a firm believer that good customer support should be praised from the rooftops. On the other hand, if a company wants to "take the money and run", that needs to be reported too. I'll definitely be reporting back as soon as I hear.
Thanks,
Tagamet[/quote]

I had a great conversation with the president of Fisher today. He'd spoke to Brian at Southern Treasures yesterday and had Brian ask me to call him. We went over all the variables and adjustments I'd tried with my F75 prior to my returning the machine for service. He was genuinely interested in what might have been going on, because they had been unable to get the machine to behave poorly. Since he and I couldn't make a phone connection yesterday and he was aware of how anxious I was to get a functioning machine back in my hands, he'd gone ahead and shipped my F75 late yesterday BY 2ND DAY AIR. It'll get here tomorrow! Although they had tested my machine with the same coil I'd had, he did think that that might be one variable that may have been just quirky enough to make a difference across settings (as in geography - TX vs PA). He asked that I try it out, and if I'm still getting irratic behavior from the machine to call HIM and he'll trade out the coil to see if that's the problem.
The bottom line is that whoever posted on here that "Fisher wants to get it RIGHT" was 100% accurate. If it was a publically trade stock, I'd buy it (it's not, I checked).
These days, it's really neat to FIND a company that's sensitive to it's customer's needs and is willing to go the extra mile to meet those needs. It just makes sense to support those companies.
Thanks Fisher,
Tagamet
 
[quote Charlie P. (NY)]Great to hear. And hopefully the gremlins have been exercised.[/quote]

Thanks. Your lips to God's ears.
Tagamet
 
[quote BTaylor]Hi Tagamet,
What do mean the detector went absolutely goofy?
Thanks, Bill[/quote]

The numbers and the sounds were all over the map and sounded "scratchy" as opposed to tones. Also it wouldn't react to obvious targets like a 30.06 laying on the ground. Yes, I tried resetting everything back to defaults, hi sens, low sens, hi discrim, lo discrim, ALL the frequencies, 3 different sets of head phones, changing the site to rule out electrical interference, Fast grab GBing, manual GBing +5, You name it, I systematically and exhaustively, tried to eliminate it. I even took the coil cover off and washed the coil. No luck. I'm hoping that it was just some quirky thing that they (and hopefully I) can't replicate. It's possible that it's the coil, and they'll replace it, if it continues to act goofy, but they couldn't get that coil to misbehave in Texas.
Actions speak louder than words, so if they had just rushed it out the door "because we knew you were anxious to get it back" that'd be one thing. But they rushed it back by 2nd day AIR, which says volumes (to me anyway). That they'll replace the coil if need be, is also a major indication. And that the President of the company was aware of my situation and bothered to call ME says something, too.
I'll know SOMETHING more tomorrow, because I'll be meeting the UPS truck with the Jeep idling in the driveway.
I'll post more soon.
Tagamet
 
LOL. Guess we'll have to resort to things like mentioning David Keith at IxieDay EtaldetectorsMay (a sponsor :devil:)
 
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