I moved the T-2 post back to the T-2 forum :teknetics:

[Mr.Bill]

I had left the post up here with the hopes Fisher may have posted a little info on this for all to see. First Texas Fisher does not have a connection to First Texas Teknetics as far as sharing information back n forth.

Bobbie from Fisher customer service does not connect up with Bounty Hunter customer service. For the present time, the only option is to contact Bounty Hunter directly with your questions. This is not the answer we all want to hear, (as I'm waiting for a small coil also), but it's the way it is for the time being.

Did Bounty Hunter drop the ball with the Teknetics as far as a small coil, I think so, but they are aware of the concern some users have about not having a smaller coil.

 

[thompy]

yeah i can see how far there awareness has gotten the t-2 users, i didnt know teknetics custemer service is actually BH

 

[BarnacleBill]

Mr.Bill since you seem to have some form of communication with FT, and recently statements have been made that there is no communication between divisions, which I find incredulous! Specifically below I have posted a quote from the engineers that work for FT that was posted on another web site, and I believe on the F75 forum at one point. In the interview the Engineers clearly state that they have worked on all of the product lines. BH, Fisher, & Tek.

In any manufacturing organization that I have ever worked in, seen etc., the Customer Service group always communicates bi-directionally with Sales, Tech Support, & Engineering. They can't do their job without those lines of communication. Therefore each of the Customer Service Reps for the different product lines have to be communicating with Engineering. Therefore Engineering has to be getting this information no matter which product line path it takes. It would be totally asinine for any Customer Service Rep of a particular product line to not forward product requests to Engineering, since it's going to end up there anyway no matter what product line portal it enters through.

So if the Fisher Customer Service Rep receives a Tek e-mail request, what prevents them from forwarding it to Engineering & CCing the Tek Customer Service Rep. That would take all of 5 seconds! And if this is not happening, then who the hell is supervising these people? Or should I say NOT supervising them?

HH
BarnacleBill



"DS: Would you mind giving us a list of detectors you

 

[Mr.Bill]

Bill

My main thrust of the post was about moving the T-2 question back to the T-2 forum. I did this after discovering that no one from Fisher was going to answer it here. I spoke with Bobbie on the phone just yesterday about the T-2 thing, and was told it's not in her realm of customer service. Hers was for Fisher only. Who is for Tekenitcs customer service, your guess is as good as mine.

Perhaps what you say should be the correct way, but in reality it hasn't work that way. That's what is happing there. So anyone that doesn't want to accept what I just posted, OK by me. In either case, no one else has gotten any results either. So call it what you may, but that's what's happing.

All due respect to all, but the engineers are that. Their hired to design, and engineer products for the corporation. Company policy, and how it is run is taken care of by corporation officers.

Now if I find out anything different, I'll certainly post it.

 

[BarnacleBill]

n/t

 

[Fisher Customer Service]

And I would like to add that I have posted before that I cannot be on the forum as much as I would like. During work hours is almost nil. So I take my personal time on Sundays to go through the forums. I do apologize for any "disregard" you (BarnacleBill) may be suggesting, but it is as simple as Mr.Bill stated. The engineers have their own area where we don't make much contact. I only make contact with them on Fisher products. I have no relation to BH, Teknetics or Night Owl Optics, all which are under the same roof, but they all have their own Customer Service. If I would have seen the T2 post, then I would have forward the information, but within a weeks span, so much can happen, and I apologize that I was not in time to see that thread. My duty is for Fisher and Fisher alone. If anything, Veronica Castro is the Bounty Hunter lead in Customer Service, and excellent at what she does, I might add. She can be reached at 915-633-8354 Monday to Friday 8am to 4:30pm Mountain time. On another note, once I had got word in my personal work email that there were questions on the small coils and such for the T2, I automatically forward the information to the BH side.