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Garrett customer service

S

Swingbeepdig

New member
A1+ service at best.
Sent my Atpro last friday and they replaced it with new one.

It will be here saturday eight days to and fro, Fast, professional,kind, understanding,caring, reliable and they stand behind their customers and products.

I am a proud owner of the atpro and I am privildged to have wonderful customer service.
 
Ditto to that. The area I service is in Garland so its easy to stop in. main reason I bought Garrets .
 
Garrett customer service is the best in the buisness ... hands down ! :clap:
 
They never fail to answer my emails and I look forward to the same great service when I send my detector in for a check up. Since I bought my detector in December-2007, I have never had anything but great customer service and no attitude, that means a lot to me because I came up in the days when customer service was practiced in every store, large or small.
In contrast, I drove my nearly 82 year old Mama to the doctor the other day and the receptionist took the sign in sheet and then started a conversation with a co-worker about updating her facebook page and Mama was standing there waiting on her and about to fall out and I said let's go set down. Mama said does she have all my information and another lady spoke to her and she said yes, I'm finished. She had absolutely no regard or compassion for a very sick elderly woman and old Satan whispered in my aggravated mind that I ought to update her face, but I rebuked Satan and went and sat down. I almost suggested she get a job at McDonald's where her customer service attitude would me more appreciated, but didn't want to upset little Mama. Help me, Jesus......
 
I must disagree with you all in regards to above Subject, I e-mailed Garrett on the 7th of January 2013, in regards to a pro-pointer I have yet to hear back from them.:shrug:
 
Agreed! I sent mine in just before Christmas and they fixed me up. It took a few days extra because of the holidays, but I expected it to...:thumbup:
 
For me Garrett customer service is top notch friendly knowledgeable. I purchased a machine new in 99 only a few weeks old and i was out and about on Thanksgiving day detecting and took a nasty fall on a vine dam little thing was like a trip wire not only did i get a nice bruise to my knee but the brand new gta 500 was broken off the rod in pieces i was so mad!! The bruise i could deal with but broken brand new detector.
The following day i called Garrett and explained how i fell and the machine was damaged. The customer service told me to wrap it up and send it in to see what can be done. I dont recall the turn around time because i received my detector back good as new no charge, happy is an understatement i called them to express my gr attitude.
Another time i had a coil repaired for one of my machines where water leaked into it again free of charge and professionally, the last repair was to a machine that's been discounted and parts are scarce but the did have the battery and for a fee the could install it or give me instructions on how to replace. The customer service is so kind and pleasant informing me about a policy Garrett has about outdated machines and purchases toward a new machine discount. I still own this detector and works just as it should, but i know if it dies i will be purchasing a new underwater detector from Garrett. In my 14 years of metal detecting i have owned 4 Garrett machines and i love to get my hands on a couple that were sold off (the grand master cx iii) and the gta 500 made a lot of good finds.
 
I took the detector out in the freezing cold, my batteries needed changing so changed them....in the process cracked the battery holder for my at gold....is this common....I guess the batteries due to cold failed quickly and when I threw my fresh ones in the plastic ears on the battery holder snapped when pulling the batteries out.
 
Garrett customer service has been great every time I've had an issue.

Sue and Myra are both a pleasure to deal with.
 
I have owned a lot of Garrett detectors through the years and now own the ATP. To this date I have never had any problem with any of the Garrett detectors or coils. Even back years ago I had peace of mind knowing if anything went wrong with my detector that Garrett would stand behind their product and help out anyway than can. Garrett was and still is a great company.:thumbup:
 
namron13 said:
I must disagree with you all in regards to above Subject, I e-mailed Garrett on the 7th of January 2013, in regards to a pro-pointer I have yet to hear back from them.:shrug:
Click to expand...

I am of the opinion that If it's not serious enough to call about then it must not be that serious. Email is ok for general stuff but if you have a real problem or question you should speak with someone.
 
I am receiving helpful emails from Garrett regarding my posts with advice and suggestions, etc. Very impressed that they care. Most companies sell you their product and forget about you.
 
What timing... in the recent past my headphones took a dump, called Sue and it was almost as if she dropped them on my porch personally, fantastic support. Mailed my Pro in a week and a half ago, have not heard anything. When I spoke with Sue, she said they would fix the pin point issue and do any upgrades since I bought it, VERY nice to work with. Mailed my CTX in and Minelab called me just a few minutes ago stating they had it. Does Garrett usually call?
 
When I had my ACE 350 repaired I emailed them and asked how long it would take. Was told ten days and in ten days I had it. They didn't call but did have it back on time.

Maybe they are so helpful because they know how addictive MDing is. You don't want to tick off an addict.

The new ATP I bought has been a real learning experience and I have been struggling to understand pro mode. It's so busy compared to my 350. When someone at Garrett saw my posts I received emails from them trying to help me out, and they have.
 
Pretty common thing with battery holders. I've been thru a boat-load of them thru the years on all kinds of detectors. But yourself some spares. I get mine from MCM Electronics. Shipping is kinda high, but better than the 2 for $7 on Ebay.
 
BigCatDaddy said:
Pretty common thing with battery holders. I've been thru a boat-load of them thru the years on all kinds of detectors. But yourself some spares. I get mine from MCM Electronics. Shipping is kinda high, but better than the 2 for $7 on Ebay.
Click to expand...

Ok thanks, the low water area I was at is pretty much frozen up solid now...I will have a lot of time to order a few extras lol. I would be better off ordering extras anyways instead of asking garrett for one, I am sure its a normal wear and tear item anyways.
 
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