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CTX repair time

I tried to send my resume to the service email address but it kept bouncing. Not sure if I managed to get it through.
Anyone have a better contact? Perhaps they could send me faulty boards with schematics and suggested test fixture and I could go through them. (Do the repair centers do component level repair or only board swaps?)
It must be tough for one guy to work on a CTX one day and an Excal the next etc. unless he already has seen a few hundred of each and can shotgun it with a high success rate.
Probably some guys send units that are waterlogged (corroded traces/battery contacts), cracked cases, etc. They may have to do some kind of underwater/pressure test too(?)
It is probably hard to find good techs nowadays as the pay is crap typically and may be better to be an Uber driver - and just not many people doing that kind of work in the states anymore. Some of the tech jobs here in OC are really engineer level but lousy pay.
I would think they would need at least a few guys - go through the incoming and weed out the easy ones vs tough ones and have a guy that just does easy ones to minimize the incoming pile and lessen customer complaints.
If it is first in first out it could get out of control.
 
tomcat49 said:
RichW,

That's some good points but in my case I saved all my receipts and confirmed that the detector was at the service center several weeks ago. I've inquired on what progress has been made a couple of times also. I agree with you that the problem isn't with the folks at the repair center. I was told by one of the repair people they had roughly 150 detectors waiting for repair. One forum poster said they only have three people working in repairs. One actually doing the repair, one confirming that the detector is functioning properly after the repair and one doing billing and shipping. In my opinion this is a Minelab customer service problem and it doesn't appear they are making any effort to correct. Personally, I will never own another Minelab product. I have purchased another quality brand detector and, when it finally does come back, I will sell my CTX and put this whole frustrating experience behind me.
Click to expand...


Any update to report on the status of your unit?
 
bklein said:
I tried to send my resume to the service email address but it kept bouncing. Not sure if I managed to get it through.
Anyone have a better contact? Perhaps they could send me faulty boards with schematics and suggested test fixture and I could go through them. (Do the repair centers do component level repair or only board swaps?)
It must be tough for one guy to work on a CTX one day and an Excal the next etc. unless he already has seen a few hundred of each and can shotgun it with a high success rate.
Probably some guys send units that are waterlogged (corroded traces/battery contacts), cracked cases, etc. They may have to do some kind of underwater/pressure test too(?)
It is probably hard to find good techs nowadays as the pay is crap typically and may be better to be an Uber driver - and just not many people doing that kind of work in the states anymore. Some of the tech jobs here in OC are really engineer level but lousy pay.
I would think they would need at least a few guys - go through the incoming and weed out the easy ones vs tough ones and have a guy that just does easy ones to minimize the incoming pile and lessen customer complaints.
If it is first in first out it could get out of control.
Click to expand...

Minelab does not release schematics to anyone outside of Minelab Australia at all. They will not even give them to the repair centers. Repair center does trace repairs, component level repairs and board swaps depending on the issues. Dave who both built and runs the repair center and does the repairs is a retired naval aviation maintenance officer, has been doing custom mods on excals for over 15 years and has worked on hundreds of detectors of many models of Minelabs as well as other brands.


If you were in the Orlando area you could apply, but OC to Orlando would be a hard commute every day..LOL.....
 
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