Coil warranty

[Picketwire]

I purchased a IM24 coil and after using it 3 or 4 times, the coil went dead when the Impact was shortened to minimum length for storage in a closet. When wiggling the cord near the coil, it would work and cut out depending on which way I was moving it. I emailed Nokta in Turkey and they gave me a form to fill out for service and told me to submit a video of the problem. I told them I do not know how to send videos but explained that there was an open circuit when the wires are bent.

I got an email in a couple of days that said they had received my form and that they would contact me after 24 to 48 hour. After 3 days I got a message that if I did not send a video, they would not do anything. They didn't say to send it in and they would check it, just send a video or you are out of luck. So here is my warning: If you do not know how to send video to the service center you are out of luck if you have problems. I am 70 years old and not really computer literate. I am very disappointed with this waste of $100+ for a coil that only worked 4 times. As such, my plans to purchase a Legend are completely gone. I did actually believe it when everyone said how good they were on warranty problems but for me, not so much. I never had such problems with Fisher, Tesoro, Garrett and Whites. They told me to send it in and then they fixed what was wrong when I did. While I think the Impact is a very good detector, I can't see myself holding on to it or my Makro Racer2 either when they won't fix their products and you cannot even send it in without a video. I guess next month when I go visit my son 220 miles away, he can help me send a video and then I will have another coil when I sell the Impact. Until then I am SOL.

Here is the email:
Ronald,

Can you please send a video from the website wetransfer.com to andy@wedigmetaldetectors.net showing the issue? Also include a copy of the original coil purchase invoice. And any pictures you have of the exposed wires. I know you said you don’t know how, but Nokta will require that in order to process any service entry or technical issue.



Thank You!

Andrew O'Neal
Owner
We Dig Metal Detectors
120 Black Ave.
Chaffee, MO.
63740

Note: I never mentioned "exposed wires" in any way. This coil looks like new, was purchased new and the cover is unmarked. The only problem is an open circuit in the cord near the coil which I explained to them.

What do you people think? Am I being unreasonable?

 

[RLOH]

I would be in the same position as you. I will say that this would never have happened with the old companies we have dealt with for years. Great products from these international companies, but at their mercy when something breaks. Hopefully the dealer will step up and offer some help. Good luck. You have opened my eyes!

 

[Draco]

just a question. Who is Andrew O'neal?

 

[Tahts-a-dats-ago]

You may want to contact the dealer that you purchased the coil from. See if that dealer will help you obtain a replacement coil (or repair your coil).

You might also want to call Andrew - that way you can easier explain the issue and see if you can just send him the faulty coil. I don't know if that is possible, but it seems like it would be worth asking about.
Andrew O'Neal [Owner]
Nokta Makro SERVICE CENTER
Address: 120 Black Ave. Chaffee, MO 63740
Tel: 573-270-0447
Email: Noktarepairs@wedigmetaldetectors.net

 

[Picketwire]

I feel bad. I didn't purchase it new. I got it mixed up with the 11 inch one and the 7 inch concentric I got new. This one was used 2 times according to the seller and it looks like it. Coil cover is unmarked. I bought it June 20, 2020.

It still aggravates me that you have to send pictures and videos by computer to get things fixed. I worry about all the other coils I have for the Impact now.

You may want to contact the dealer that you purchased the coil from. See if that dealer will help you obtain a replacement coil (or repair your coil).

You might also want to call Andrew - that way you can easier explain the issue and see if you can just send him the faulty coil. I don't know if that is possible, but it seems like it would be worth asking about.
Andrew O'Neal [Owner]
Nokta Makro SERVICE CENTER
Address: 120 Black Ave. Chaffee, MO 63740
Tel: 573-270-0447
Email: Noktarepairs@wedigmetaldetectors.net

Thank you Tahts, Andrew is the one who is trying to work with me. I was trying to print out a picture of my computer screen to send in the mail as the receipt and that it was when I saw that it was used. Still it is not that old.

I apologize for the ruckus but I'm not sure I want to hold on to something that I have to jump through hoops to get fixed.

 

[Tahts-a-dats-ago]

I certainly understand your frustration and agree that requiring a video is shortsighted to say the least. Especially since you're willing to send the faulty coil in to the service center.

I can say that my own experience with a claim went very smoothly. My neighbor's son purchased a Simplex - it arrived with a broken lever lock (shaft lock). I took a couple of pictures and emailed them to the service center. Within a few days a new shaft arrived.

If you're trying to print out a copy of your invoice and you're using a Windows computer (with Microsoft Edge browser) the process is simple.

1. Open receipt in Microsoft Edge.
2. On the upper-right edge of the browser there are 3 dots - left click that.
3. Scroll down to the print option. Click the print option.
4. In the printer box, choose Microsoft print to pdf.
5. click print.
6. A new window opens; allowing you to save the pdf where you'd like (and give it a name of your choosing).
7. Once the location and name are chosen, click save.

Once your receipt is saved (as a pdf) you can insert that file into an email and send it to the service center.

 

[Draco]

I suppose that by requiring an explanatory video, it will be so that you have to send us the coil. They will probably send you a new one.

 

[We_Dig_Metal_Detectors]

Hey all, I am Andrew, the Service center here in the USA for Nokta Makro, I had tried and attempted multiple solutions to help Ron, took screenshots told him how to screenshot on his mac, I am doing all this on a Sunday when I am not getting paid to do this on my day off. I nderstand his frustation but he did not mention the numerous emails after my initial email I tried every facet I could to help and I am still very willing to help. I alsosubmitted the issue with Nokta and asked that we have him send it in and I video the issue. that being said chances that the coil is still under warranty is unlikely as it was used and and the he purchased it in october of 2020. we dont know how long the original user had it. I offerd to save him money on a purchase of a new coil as we dontr repair coils we just replace them. I feel as if I am being thrown under the bus for doing what is required of me by Nokta. Below are my responses to Ron...

"Ron I apologize for the issue and would love to help straighten out the issue. What is the issue that you don’t know how to send a video? I can help you with that. You can take the video on your smartphone and send it to me via text message if that helps. Was the coil used when you purchased it on ebay? If it was new you should be able to check your purchases on Ebay to get the coil purchase receipt. Nokta has me get videos for their year end stuff as well to help with diagnosing the issue before sending the unit in, or not having to send the unit in. They may say send him a new coil. But the purchase invoice or receipt is important for warranty issues, whether its covered under warranty or not. I do apologize for the inconvenience. And I understand your frustration. I am contracted by Nokta, I don’t make the rules, I just abide by them."

"Well I already forwarded the issue to Nokta and am waiting their response you may need to send the coil to me tomorrow and I can test it. The reason we do video is to save people money on shipping when we can, as well as quality control. If you want to send the coil to the address below you can and I will handle the video of the issue. As long as you can confirm your other coils work fine. That is the only thing I can think of. Without the invoice it is hard cause I have no way to check if the coil is within warranty period, that is my dilemma. In ebay you can go to the My Ebay Tab on the top of the page and click purchase history. You should be able to get it from there. And save on your computer by a screen shot. See picture below for reference. The highlighted areas are where to click. You can take a screenshot by pressing the windows button and the printscreen button at the same time when you get to the purchase on ebay."

Ron Response:
I have a Mac computer, there is no Windows button. What is a screen shot and how do I do it? How do I transfer it to my email? Can’t you get when it was manufactured to know if it is in warranty? If it is not, can’t you tell me how much it will cost to fix them and do it?

Look, I like the way the coil works but if you can’t fix it anyway for a reasonable price, let me know before I ship to save the cost of shipping. then I will just throw it away, the first of the over 40 coils I presently own from Tesoro, Teknetics, Fisher, Makro, Nel, Mars, Cors, Detech, Nokta, Garrett and XP.

My Response back:
See pic attached on how to screenshot on mac.

Once you have the screenshot drag and drop it in an email to me.

Rons Reponse:
Andrew, when I found the item on ebay, it was listed as used 2x and that was in June of 2020. Thus I am not the original buyer I thought I was. I bought the 11 inch coil and the 7 inch concentric new about that time and and forgot the one I have was used. I can guarantee you the wiring is broken. If you can’t fix it for a reasonable price I will junk it. Thank you for trying to help. You have been most helpful. Now I am just disappointed. The wiring makes a pretty bad bend there when it is contracted that much but it doesn’t fit in my Ranger unless is is as short as possible. I know they changed the hole in the lower rod to the side instead of the bottom but I don’t know if that was enough. I have the original football coil, the original one, the 7 inch concentric and the 11 inch coil for the Impact and am worried they will suffer the same fate.

And Finally My response:
Well if it is the coil I don’t fix them I replace them. It is not cost effective to fix them. Considering it is a used coil and the coil is almost two years old when you bought it I can only assume the coil is not under warranty anymore. I can sell the Im24 coil to you for $xxx. I apologize for any inconvenience and I wish I could do more to help. Let me know if that is something you want to do. I don’t charge shipping or tax btw.

The point of this response on the forum is, I have tried my best as the service center to help. I alsohave forwarded all of this to Nokta. we Try our best to help every customer. We cant always make everyone happy but I do try my absolute best to. And if we can resolve the issue we WILL. I also do it as fast as I can. it is hard cause are on a large time difference between Turkey and Missouri, but we do the best we can. I understand their policies can be a little annoying, trust me.. I hate that I have to ask for videos or pictures of every issue. but It has saved a lot of people money on warranty coverage by shipping cost alone. I am awaiting A response from Nokta. and We can go from there. I felt it nessecary to offer an explanation to anyone wondering or thinking I am or was being unreasonable.

Thanks for your Time! I hoope to resolve this issue ASAP!
Andrew O'Neal

 

[casull454]

Sounds like Andrew is a straight up guy.

 

[Tahts-a-dats-ago]

From my standpoint Andrew has gone well out of his way to help resolve an issue with a coil that is likely to be out of warranty.

 

[Picketwire]

Andrew did a good job and was very helpful. I did say he was working with me to help me and I do appreciate it. I appreciate the help fellow members gave too.

From my standpoint Andrew has gone well out of his way to help resolve an issue with a coil that is likely to be out of warranty.

I agree. The endpoint is that I bought a coil that is still in pristine condition, that the original owner bought to test and then sold to me which I used 3 or 4 times over the 2 years I had it. I know there is an open circuit in the wires near the strain relief. I've been an automotive electrician long enough to diagnose that. It had to be made since 2017. Now it no longer works and Nokta cannot fix it. I guess I can at least try to splice the wires together but coil wires are tiny. If that doesn't work, it is worthless.

I started detecting about when the Fisher F2 came out. I have since acquired 13 detectors, the oldest a Tesoro Stingray and the newest, the Impact. I have at least 3 coils for every detector except the Stingray. The Stingray is the only other detector I had to replace the coil on. Its wires were okay, it had a crack in the housing. Most of my coils have many more hours on them and are much older with no problems at all. One on my Tejon looks like it has been beat to death but it still works. I expected better.

 

[Picketwire]

Andrew, I'm sorry you feel I am throwing you under the bus. I'm sorry you had to work on Sunday. Nokta's timeline to me was Thursday or Friday (24 to 48 hours). You were very professional in your responses and kept trying to help me get the material together. Again, I appreciate it. I feel you are honorable and fair. I don't want anyone to think that you did not do your best to help me. I just expected better from Nokta. Shorten the Impact to minimum length and look at the bend in the cable. It is in this bend that the wires failed.

 

[buckeeeee]

I purchased a IM24 coil and after using it 3 or 4 times, the coil went dead when the Impact was shortened to minimum length for storage in a closet. When wiggling the cord near the coil, it would work and cut out depending on which way I was moving it. I emailed Nokta in Turkey and they gave me a form to fill out for service and told me to submit a video of the problem. I told them I do not know how to send videos but explained that there was an open circuit when the wires are bent.

I got an email in a couple of days that said they had received my form and that they would contact me after 24 to 48 hour. After 3 days I got a message that if I did not send a video, they would not do anything. They didn't say to send it in and they would check it, just send a video or you are out of luck. So here is my warning: If you do not know how to send video to the service center you are out of luck if you have problems. I am 70 years old and not really computer literate. I am very disappointed with this waste of $100+ for a coil that only worked 4 times. As such, my plans to purchase a Legend are completely gone. I did actually believe it when everyone said how good they were on warranty problems but for me, not so much. I never had such problems with Fisher, Tesoro, Garrett and Whites. They told me to send it in and then they fixed what was wrong when I did. While I think the Impact is a very good detector, I can't see myself holding on to it or my Makro Racer2 either when they won't fix their products and you cannot even send it in without a video. I guess next month when I go visit my son 220 miles away, he can help me send a video and then I will have another coil when I sell the Impact. Until then I am SOL.

Here is the email:
Ronald,

Can you please send a video from the website wetransfer.com to andy@wedigmetaldetectors.net showing the issue? Also include a copy of the original coil purchase invoice. And any pictures you have of the exposed wires. I know you said you don’t know how, but Nokta will require that in order to process any service entry or technical issue.



Thank You!

Andrew O'Neal
Owner
We Dig Metal Detectors
120 Black Ave.
Chaffee, MO.
63740

Note: I never mentioned "exposed wires" in any way. This coil looks like new, was purchased new and the cover is unmarked. The only problem is an open circuit in the cord near the coil which I explained to them.

What do you people think? Am I being unreasonable?

Picketwire I think you threw him a curve when you said "The only problem is an open circuit in the cord near the coil" I had a problem with my Simplex and Andy fixed it and sent it back quickly. I sent him a video and by looking at the video and a brief explanation had me send just my control box. Once he received it called me and asked additional questions, that evening he called me back and said the control box was not the problem, by connecting a good coil to my control box it worked flawlessly. He said I will send you back the box and a new coil the next morning.

Hey all, I am Andrew, the Service center here in the USA for Nokta Makro, I had tried and attempted multiple solutions to help Ron, took screenshots told him how to screenshot on his mac, I am doing all this on a Sunday when I am not getting paid to do this on my day off. I nderstand his frustation but he did not mention the numerous emails after my initial email I tried every facet I could to help and I am still very willing to help. I alsosubmitted the issue with Nokta and asked that we have him send it in and I video the issue. that being said chances that the coil is still under warranty is unlikely as it was used and and the he purchased it in october of 2020. we dont know how long the original user had it. I offerd to save him money on a purchase of a new coil as we dontr repair coils we just replace them. I feel as if I am being thrown under the bus for doing what is required of me by Nokta. Below are my responses to Ron...

"Ron I apologize for the issue and would love to help straighten out the issue. What is the issue that you don’t know how to send a video? I can help you with that. You can take the video on your smartphone and send it to me via text message if that helps. Was the coil used when you purchased it on ebay? If it was new you should be able to check your purchases on Ebay to get the coil purchase receipt. Nokta has me get videos for their year end stuff as well to help with diagnosing the issue before sending the unit in, or not having to send the unit in. They may say send him a new coil. But the purchase invoice or receipt is important for warranty issues, whether its covered under warranty or not. I do apologize for the inconvenience. And I understand your frustration. I am contracted by Nokta, I don’t make the rules, I just abide by them."

"Well I already forwarded the issue to Nokta and am waiting their response you may need to send the coil to me tomorrow and I can test it. The reason we do video is to save people money on shipping when we can, as well as quality control. If you want to send the coil to the address below you can and I will handle the video of the issue. As long as you can confirm your other coils work fine. That is the only thing I can think of. Without the invoice it is hard cause I have no way to check if the coil is within warranty period, that is my dilemma. In ebay you can go to the My Ebay Tab on the top of the page and click purchase history. You should be able to get it from there. And save on your computer by a screen shot. See picture below for reference. The highlighted areas are where to click. You can take a screenshot by pressing the windows button and the printscreen button at the same time when you get to the purchase on ebay."

Ron Response:
I have a Mac computer, there is no Windows button. What is a screen shot and how do I do it? How do I transfer it to my email? Can’t you get when it was manufactured to know if it is in warranty? If it is not, can’t you tell me how much it will cost to fix them and do it?

Look, I like the way the coil works but if you can’t fix it anyway for a reasonable price, let me know before I ship to save the cost of shipping. then I will just throw it away, the first of the over 40 coils I presently own from Tesoro, Teknetics, Fisher, Makro, Nel, Mars, Cors, Detech, Nokta, Garrett and XP.

My Response back:
See pic attached on how to screenshot on mac.

Once you have the screenshot drag and drop it in an email to me.

Rons Reponse:
Andrew, when I found the item on ebay, it was listed as used 2x and that was in June of 2020. Thus I am not the original buyer I thought I was. I bought the 11 inch coil and the 7 inch concentric new about that time and and forgot the one I have was used. I can guarantee you the wiring is broken. If you can’t fix it for a reasonable price I will junk it. Thank you for trying to help. You have been most helpful. Now I am just disappointed. The wiring makes a pretty bad bend there when it is contracted that much but it doesn’t fit in my Ranger unless is is as short as possible. I know they changed the hole in the lower rod to the side instead of the bottom but I don’t know if that was enough. I have the original football coil, the original one, the 7 inch concentric and the 11 inch coil for the Impact and am worried they will suffer the same fate.

And Finally My response:
Well if it is the coil I don’t fix them I replace them. It is not cost effective to fix them. Considering it is a used coil and the coil is almost two years old when you bought it I can only assume the coil is not under warranty anymore. I can sell the Im24 coil to you for $xxx. I apologize for any inconvenience and I wish I could do more to help. Let me know if that is something you want to do. I don’t charge shipping or tax btw.

The point of this response on the forum is, I have tried my best as the service center to help. I alsohave forwarded all of this to Nokta. we Try our best to help every customer. We cant always make everyone happy but I do try my absolute best to. And if we can resolve the issue we WILL. I also do it as fast as I can. it is hard cause are on a large time difference between Turkey and Missouri, but we do the best we can. I understand their policies can be a little annoying, trust me.. I hate that I have to ask for videos or pictures of every issue. but It has saved a lot of people money on warranty coverage by shipping cost alone. I am awaiting A response from Nokta. and We can go from there. I felt it nessecary to offer an explanation to anyone wondering or thinking I am or was being unreasonable.

Thanks for your Time! I hoope to resolve this issue ASAP!
Andrew O'Neal

I can assure you Andy is the best, I had my Simplex issues resolved by Andy. He had me send in the control box, when he received it, he called me and asked additional questions to better solve my problem. The next day called and updated me on what he did. He informed me the control box was good by connecting a good coil and determined my coil was bad. He sent me my control box back along with a brand new coil that same day. My total time down 7 days, he is totally professional and represents the service center well.

 

[Picketwire]

Picketwire I think you threw him a curve when you said "The only problem is an open circuit in the cord near the coil"

I have 4 other Impact coils that when attached to the Impact all work. If I take an Ohm meter (Fluke) and hook it up to the pins on the coil, I lose continuity when the wire is bent near there. When I wiggle the wires near there it cuts in and out. Maybe you can tell me another explanation to help me with the problem?

 

[wltdwiz]

Andrew is a straight up guy & has fixed problems for me hes first class
& nokta took good care of me

 

[Dan(NM)]

If the problem is a few inches from the coil, then it can be fixed. I've replaced coil cables, yes, the wires are small, but, if you can solder and can use shrink tubing, it's definitely worth a try. Good luck.

 

[Picketwire]

After thinking about it, I think finding the exact spot where it broke and repairing it without shortening or lengthening the coil wire would be a challenge. It doesn't wrap around the rod like most, it snakes up the middle of the rod.

 

[Wild Willy]

Glad to hear about Andrew. Sounds like a guy that I would want as a next door neighbor. The only problem I ever had was with a Makro. They ( I think Dilek) sent me a complete new control box to solve an audio problem. Found out later I was about half deaf. I returned the box with an embarrassing note. To me, I could not have received better service. But if I ever have to send a video or even a pic I'll be up the creek. Good thing I've got a teenage grandson to help. Some advice: never trust an electron. They are out to get you.

 

[Picketwire]

Ron, I regret to inform you the coil is out of warranty. Below is the response from Nokta. What would you like to do with the coil? And would you like to purchase a new coil?



The search coil is out of warranty.

Because The IM24 coil was sent as a sample on 19.06.2017.





Thank You!



Andrew O'Neal

Owner

We Dig Metal Detectors

120 Black Ave.

Chaffee, MO.

63740

Here is the final resolution from Nokta. Needless to say I do not want to purchase another coil or anything else from this company.

 

[Picketwire]

I sent the coil in at my own expense to warranty service so that they could see the condition of the coil which appears like new. The coil is worthless now so I told them again, If they can not fix it to just throw it away. The only thing good about the coil was that it taught me a lesson: Beware the hype!