Australia

[parsec]

Are new Tesoro detectors available in Australia? The Australian distributor has gone bankrupt and has shut down, as far as I know there are no other ways of buying a new Tesoro here. Are Tesoro planning on sourcing a new distributor or are they cutting off Australian customers?

What happens with warranty queries in Australia now?

thanks.

 

[Snap On Man]

Did you try to call Tesoro direct to see how they are going to handle service in Australia. If you can't find out anything by doing that I have Rusty Henry phone number. I have been told he is the service manager for Tesoro.
I will try to help you if I can.

 

[parsec]

I have emailed them several times recently but no reply yet. Last time I phoned them was August when I pointed out what was going on down here. Unfortunately Tesoro's reputation in Australia is being torn apart due to supply, customer service (In Australia), the distributor along with many customers paying for detectors and not receiving anything. The non-existent distributor is still listed on the Tesoro website even while they are taking money from Australians and not providing the detectors. It is not a good look. Garrett, First Texas and others have long since dropped this company and are honoring orders themselves while the money has disappeared, Tesoro is silent.

Tesoro is my brand, I am extremely passionate about Tesoro detectors, but I am not sure they will survive in Australia if they continue to ignore the chaos and frustration going on here in their name.

 

[bigjon]

is it the dealer stealing your alls money or is it tesoro people either way it not good

 

[parsec]

Bigjon, this is the business: http://www.bendigoadvertiser.com.au/story/3586497/gold-shop-closes-owing-thousands/?cs=80 They have taken money for dozens of detectors without providing the goods. They are still trading online under other names and advertising Tesoro. Locally it is a huge issue with many people out $1000's. Many are going to continue to be ripped off until Tesoro makes it public that it has severed ties with this company. So far the list of folk and companies owed detectors or money is over $170,000. Tesoro have been aware of the issues in Australia for months which is very disappointing.

Tesoro have a policy that you need to buy through official supply chains and the Australian distributor doesn't exist so it is impossible to buy a new Tesoro here except through a bankrupt business known to take money and not supply goods, and who knows what will happen with warranty.

 

[NIBBLER]

They very seldom reply to emails.Need to call them ...

 

[parsec]

Just noticed that Tesoro have removed this company from the international distributors list. Thank you Tesoro, good luck with the next distributor. Great news

 

[Furious T]

Tesoro had a reliable and reputable distributor in Australia...Paul Knee...but they pulled the rug from under him and gave distributorship to the shonk. A very sad/bad business decision for Australians.

 

[parsec]

Yeah, Tesoro really needs to go over the top here to save their reputation. Lots of people now associate Tesoro with losing their money, and the bad taste over the way Paul was treated is still there. They were starting to become a trusted name brand here, but now are just looking unprofessional. The pricing is getting too high ($265 for a Compadre now- not that you can get one), they don't reply to email, no idea if warranty will be honored, kept Aussie Detecting and Prospecting as official distributor months after news broke of issues, new model is vapourware?, etc. I enjoy using my Tesoros but I do worry about the way Australia is being treated.

 

[Happy_Hour]

Are new Tesoro detectors available in Australia? The Australian distributor has gone bankrupt and has shut down, as far as I know there are no other ways of buying a new Tesoro here. Are Tesoro planning on sourcing a new distributor or are they cutting off Australian customers?

What happens with warranty queries in Australia now?

thanks.

Go here...............http://detectingprospecting.proboards.com/

 

[amberjack]

my 2 bits on this topic is Australia has a very small detecting market and more than 50% of that is filled by minelab although its hard to tell they were once an Australian company but that's a whole other story, my point is Tesoro, 1st Texas, Garrett , try to protect the dealers in Australia by not letting US based dealers sell to Australia.

there are NO service centres here for those brands and so getting a machine fixed under warranty can take months if at all under warranty.

Whites have no trade agreement and are probably the 2nd most used detectors in Australia other than minelab and the dealer here does ok and is still in business.

so these trade agreements are in fact hurting the dealers here in Australia and then even more so the brands of Tesoro, 1st Texas and Garrett.

Tesoro's are plug and play get them how you must but if you want one fixed after shipping both ways and service fee's its not worth the trouble unless its something rare and then they probably wont fix it they are not the same company they were 5 years ago, if you like buy if it brakes get some help to fix it yourself or scrap it for parts and get another one.

there is no need for Tesoro to have a dealer in Australia they are throw away products like a busted TV we just have to learn to live with that

plenty of ways to get a Tesoro out of the US if you really want one if not buy a minelab.

AJ

 

[jld66]

Yeah, Tesoro really needs to go over the top here to save their reputation. Lots of people now associate Tesoro with losing their money, and the bad taste over the way Paul was treated is still there. They were starting to become a trusted name brand here, but now are just looking unprofessional. The pricing is getting too high ($265 for a Compadre now- not that you can get one), they don't reply to email, no idea if warranty will be honored, kept Aussie Detecting and Prospecting as official distributor months after news broke of issues, new model is vapourware?, etc. I enjoy using my Tesoros but I do worry about the way Australia is being treated.

oh yeah, just another sign of a failing company. people just refuse to see it that way. they are all excited with the old/new black machines. tesoro is going downhill so fast. surely thats why the come out with the black ones. getting rid of as much product as they can. i really do think they should merge with another company. one that will put some fire under their butts. not one bit of news of the new machine. once the name vote thing was final, they dropped right out of social media. unless you want to consider the two posts by Nathan on here. the last one sounded like a drunkin rant meltdown. any other companies boss would have fired him for speaking to customers like that. things like this are just becoming the way tesoro does business now. another example of when a companies founder passes on and the children take over. most times it gets run into the ground and does not stay around long. sorry, it is just my realistic opinion.

 

[amberjack]

not just Tesoro screwing up in Australia, if they sent someone on a tour down here and talked with us they would find out trade sanctions don't work only thing they do is send people under ground to buy their products 3 month wait on machines, coils, repairs is the norm here from US company's with sanctions its a disgrace and turning people away from Tesoro, Garrett, Fisher, Teknetics.

the dealers they are protecting cant keep stock here as the market is small and holding everything from the dealers with sanctions would send them broke as we have seen with this last guy who had a go, so by the time someone wants it ( detector etc..) its old or out dated by the time people buy it, hence the long waits and angry detectorists and company's getting a bad name, really Whites is the only company with any balls and well done to them for having a free trade policy not this dysfunctional set up the rest think is working.

come here and try buy a simple thing like a Tesoro lower pole its just not going to happen or it costs about $70- and takes months to get it that's what these sanctions are causing!!

even Detech are doing it now drop shipping from a dealers website in Australia and wont sell straight to us detectorists without the Australian dealer getting his cut. and its coming straight from Detech in Bulgaria !!

so in short there is a lot of disgruntled detectorists here !!

I wont buy off any dealer in Australia on principle and I am sure I am not the only one !!

we are getting a short stick shoved up or butts and we have to pretend we are lolly pops

you may not understand being in the US with the choice of what ever you need only a few days away for 2016 these company's are still treating us like its the 1800's and maybe they don't care as there isn't much money here, but very very soon there will be zero money here for any of them and a bad name to go with it, and its their fault for not reading the writing on the wall and its in huge letters !!!

AJ

 

[Fishers Ghost]

I have only used a few Tesoro detectors and all have been good solid reliable units.
I started with a Wild Cat, Then a Compadre, LST and a Sand Shark. I still have the sand Shark and the LST and will not be parting with either of them any time soon.....When you are on a good thing stick to it.

The Compadre was fine and better than you would expect from such a simple looking machine.
I still have the LST for gold detecting and the occasional beach detect. The Sand Shark is great on the beach and achieves results comparable to my Infinium.

Tesoro lacks a serious salt beach VLF (multi frequency) Discriminator that can compete with the BHID and Ex calibre.
The Sand Shark needs to be upgraded with an EMI cancel and Pulse delay adjust plus maybe Auto ground track.
They also lack a good gold field machine that can handle some serious high iron mineralisation and still respond to (0.5g eg) small gold at around 6 to eight inches.

On the other hand Tesoro have always targeted the treasure hunter, Coin and relic market and have produced some very good detectors for that purpose that are today very comparablein performance to anything that the other top brand makers have produced plus they have done that without over complicating their detectors and have been able to keep prices down.

There are a lot of coin, Relic, Treasure and beach hunters in Australia that like Tesoro machines but Tesoro need to come up with a top beach Hunter that can handle salt conditions because that is where a lot of us Aussies detect.

 

[nenadgbeepin]

I have only used a few Tesoro detectors and all have been good solid reliable units.
I started with a Wild Cat, Then a Compadre, LST and a Sand Shark. I still have the sand Shark and the LST and will not be parting with either of them any time soon.....When you are on a good thing stick to it.

The Compadre was fine and better than you would expect from such a simple looking machine.
I still have the LST for gold detecting and the occasional beach detect. The Sand Shark is great on the beach and achieves results comparable to my Infinium.

Tesoro lacks a serious salt beach VLF (multi frequency) Discriminator that can compete with the BHID and Ex calibre.
The Sand Shark needs to be upgraded with an EMI cancel and Pulse delay adjust plus maybe Auto ground track.
They also lack a good gold field machine that can handle some serious high iron mineralisation and still respond to (0.5g eg) small gold at around 6 to eight inches.

On the other hand Tesoro have always targeted the treasure hunter, Coin and relic market and have produced some very good detectors for that purpose that are today very comparablein performance to anything that the other top brand makers have produced plus they have done that without over complicating their detectors and have been able to keep prices down.

There are a lot of coin, Relic, Treasure and beach hunters in Australia that like Tesoro machines but Tesoro need to come up with a top beach Hunter that can handle salt conditions because that is where a lot of us Aussies detect.

Top post, well said.

 

[parsec]

Are new Tesoro detectors available in Australia? The Australian distributor has gone bankrupt and has shut down, as far as I know there are no other ways of buying a new Tesoro here. Are Tesoro planning on sourcing a new distributor or are they cutting off Australian customers?

What happens with warranty queries in Australia now?

thanks.

Go here...............http://detectingprospecting.proboards.com/

That forum is run by the guy owing thousands to people who paid upfront for detectors. No thanks.

 

[amberjack]

but credit where credit is due we are a resourceful bunch and get what we need without using the dysfunctional system set up by US detector company's with so called dealers in Australia , pointless setting up trade sanctions we are Aussies convicts remember so doing things by the book is not in our culture

so bring on the next con man of a dealer here he will go broke too

anyway I don't need no detectors so I really don't care

but you have been informed and if the same stuff continues recon minelab will be up to the 90 percentile of sales in Australia .

AJ

 

[woodchuck1127]

I would give Rusty Henry a call, he most likely can get what you need .Also you got to remember dealers don't always represent Tesoro Company in its self in reputation ! they are a dealership selling a product of Tesoro.

 

[jld66]

but credit where credit is due we are a resourceful bunch and get what we need without using the dysfunctional system set up by US detector company's with so called dealers in Australia , pointless setting up trade sanctions we are Aussies convicts remember so doing things by the book is not in our culture

so bring on the next con man of a dealer here he will go broke too

anyway I don't need no detectors so I really don't care

but you have been informed and if the same stuff continues recon minelab will be up to the 90 percentile of sales in Australia .

AJ

Minelab has probably greased the palms of your elected officials and made campaign contributions to ours here in the US, to have some half baked trade sanctions on metal detector imports to Australia from the US. would not surprise me a bit. haha

 

[amberjack]

I agree with that.

but like I said try buy a Tesoro lower pole of coil hardware its total insanity to the enth degree like really its a piece of plastic $70 + and months of waiting why would anyone want a Tesoro ??

AJ

I would give Rusty Henry a call, he most likely can get what you need .Also you got to remember dealers don't always represent Tesoro Company in its self in reputation ! they are a dealership selling a product of Tesoro.