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xchange 2 problems. Help, Please!

U

unluckylester

New member
I am having problems with the software. When I try to login to minelab.com the window goes pitch black. not being able to do anything. The same thing happens when i try to edit a mode. Is there anybody that could help me with this. I e-mailed minelab, but i have no reply as of yet. I would really appreciate any help. I tried reinstalling the software, but the same problem keeps happening. It seems like it goes to the screen but the screen is black. The cursor still is visible and makes different icons, but i unable to see what is happening.
thanks,
Les
 
Try checking the system requirements for the software and making sure that you have a compatable computer. If that doesn't work then I'm not sure.
 
I agree with Dr. Tones - make sure that you have Java installed and up to date too.
 
I have had a few instances of videos showing as a black screen and had to reload Flashplayer. I wouldn't think that would cause your problem though. Good luck resolving you issue.
 
It's a 2 month old computer. all plugins are updated, java is installed and up to date. windows 7 64b. I am not totally computer illiterate, so i have no idea. any other ideas?
Les
 
You might consider using a computer restore point which is before when your problem started.
 
You might want to run a virus scan too, I read you can get a virus down loading other detector peoples modes, they don't send them on purpose but if they got a virus from another source it could get attached to other files in their computer. Hope that's not the case.
 
I don't know what is wrong with it. When I double click the xchange 2 icon the normal window pops up. When I go to edit or login it turns pitch black. But I figured out if I right-clicked on the top of the pitch black page after I login and selected copy URL. Then pasted the URL in my web browser it worked. SO, I'm confused why it won't work in the pop up window that is for the software. At least I can edit my modes a lot easier now and name them. Any ideas how to solve this?
Les
 
Mine does the exact same thing I was about to tell you how to do the copy and paste thing but you figured it out buddy
 
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