Picked up a Classic II SL last month sent it in for a simple repair and a check up while they have it.They got it Aug 27Th.Got a letter in mail other week saying they got it.Todays Sept 12th gave em a call to check on it.Yup still awaiting in line for its turn to be worked on, the tech said give it another week .I'm not worried whites has been A OK to me in past when I needed something,often times asorbing the cost. and no charge... This will be my first Whites that I have owned in a while,the price was right....so I can wait.....and plus I have another detector that I can play with another oldie but goodie just like the classic II sl will be when I get her .In my learning book the oldies find the goods better than the newer gizmo detectors.