Hello,
I just want to report the extreme kindness and the top service I received from Whites UK.
Last November I sent my Whites Surfmaster DF to Whites UK (I live in Italy) for a checkup.
They checked the machine and sent it back to me via normal courier.
Unfortunately during transport the coil got damaged but not the package itself, at least not visibly.
I reported the damage to the courier but in the absence of visible pack damages there were non chances to obtain a refund.
I informed Whites UK of the problem and they decided to replace the coil for free and they did it even in just a bunch of days!
I wish to publicly thank Whites for their correctness that is rare nowadays.
Thank You Whites!
Luca R
I just want to report the extreme kindness and the top service I received from Whites UK.
Last November I sent my Whites Surfmaster DF to Whites UK (I live in Italy) for a checkup.
They checked the machine and sent it back to me via normal courier.
Unfortunately during transport the coil got damaged but not the package itself, at least not visibly.
I reported the damage to the courier but in the absence of visible pack damages there were non chances to obtain a refund.
I informed Whites UK of the problem and they decided to replace the coil for free and they did it even in just a bunch of days!
I wish to publicly thank Whites for their correctness that is rare nowadays.
Thank You Whites!
Luca R