Whites superior customer service

[underwatermetalman]

I am writing to share a great experience from an even greater company. I purchased a used Surfmaster II with an amphibian II coil, the machine is well used and had a problem with the off/sens switch. I e-mailed Whites with my needs list, they responded quickly and are shipping my parts free of charge. I cannot believe Whites is that willing to go the extra mile on a used unit that is probably at ten years old. Keep this in mind when you look to purchase your new units!!!

 

[TerraDigger]

From personal experience...........all I can do is repeat the sentiment.........White's has the best service I have ever encountered..........Period!!!!!

 

[Dan-Pa.]

Yes sir indeed the best in the business with service after the sale and should be considered when buying a particuliar brand as unfortunately some rival companies do not go that extra mile..
In addendum gosh they have a lot of superior units whether a newbie or oldbie and have to dial in the above when making a detector choice..

 

[nw1886]

They've done that for me too. Like you said Dan....Who else is that steady?.....for soooo long too. (If anyone has an opportunity to visit Sweet Home....you'd see why it's like this.) They really have a good thing going.

 

[marbien]

Nobody can beat that service NOBODY !!! Especially knowing you are buying from the good ole USA.

 

[Jim Walker]

When I had a problem with one of my Whites metal detectors, they had a technician give me a call. I had e-mailed them, along with my phone number. I did not think they would call , but within 15 mins , I was talking to a repair technician. So anytime I need a new metal detector it has to be a Whites. So I can believe they would send out some free parts.
Like in this video , free parts.....
http://www.youtube.com/watch?v=9nkex6rdg5s

 

[Flintstone]

Hi JIM, what did you do with the red and black wires? You didn,t show where they went. Dean

 

[nw1886]

I think they were just being used as a temporary jumper for the off/on function....slight of hand devil!

 

[Barney II]

Whites goes that extra mile to get that smile-----------ooooooooooooooooooooooooooohhhhhhhhhhh lol

 

[pbfitz]

Here's another example of Whites superior customer service: I emailed them to inquire about getting a set of replacement ear pad covers for the Koss headphones that came with my DFX ,which was way past the 2 year warranty [bought in 2003]. The vinyl had begun to crack and peal off leaving a sticky residue, making them unusable. Anyway, they emailed me back the same day, and told me to send the headphones back to them for a replacement set. I received a set of new Whites/Koss E-series 9000 headphones, which retail for $99.95. Now that is a company with excellent product/customer service.
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