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White's service ?

J

Jim West Pa

New member
Has anyone here sent there machine to White's for service recently? I have heard that the quality of service that you get from them depends on which one of their factories you send your machine to.
I am havin some issues with my DFX. It's jist not actin right, not gettin near the depth it used to, it seems to discriminate even good targets at will and refuses to play well with my SunRay probe. I am figgerin on sendin it in for a check-up.
Anyone hav any input or experience they wish to share ?
Thanx ,Jim
 
All I know is the folks at Sweet Home treated me right when I recently sent in a coil to be repaired that I had bought used and helped me with obtaining my transferable warranty when I recently purchased a used White's Detector . Very nice people to talk to also . Thank's again White's :thumbup::thumbup:

H H ,
George
 
I had battery problems on my TDI. Whites took less than a week and no drama. Great company. Top notch customer service.
Dave
 
I email White's (Sweat Home) on the 21st of May about a problem, haven't heard a word from them.
 
ron_c said:
I email White's (Sweat Home) on the 21st of May about a problem, haven't heard a word from them.
Click to expand...

Hi Ron ,

Much better to call and talk to a live person and be sure they hear your problem than to take a chance on E-mailing .

H H ,
George
 
Hello,

Dirt Doctor has excellent council for us all in his short but to the point message. So many things can go wrong in the wireless and Internet world that I try not to put 100 percent faith in it. Although many use email as their "modus operandi" in communicating to many things can go wrong with it. All email servers go down, even the largest ones. Then there are spam filters and different levels of protection via fire walls and the like. It is a good thing to address the person or representative of company directly so you can make sure the problem is being conveyed in the right way. Often times the problem or perceived problem can be resolved at the time you make direct contact. Much less heart ache and misunderstanding if things were done this way. And it gives much less chance for those on the side of some other competitor to add another log to the fire just out of spite to confuse the issue, even though they may not even have first hand experience with a company or person. It is the Ford versus Chevy mentality! That mentality gets in the way of progress when there are problems. So a kindly call about the problem will go a long ways in resolving it. I am not affiliated with any company on this site, although as a newbie (used a Whites in 1979-81) to the new MD technology here I took Monte's advice and now own 3 Whites detectors for my family, I am a happy man! I am looking for a GMT now. I am also thinking about getting an Excalibur. And if you are having problems now why sulk and be angry or put off about it? Communicate, communicate, and/or communicate! When it is resolved you will feel a whole lot better and you can go digging.

None of the above was directed to any specific person in this thread, so smile!

Thanks for the wisdom Dirt Doctor!

Best Regards,
Steve Gill
 
Thanks for the kind words Steve and the great examples of the kinds of things that can go wrong .Sounds like you too have gone thru those " what can go wrong , will go wrong " experiences .They can get pretty frustrating.
Congrats on being a detecting family , you will share some great and unforgetable experiences together .
Yes ! Monte is "The Man" he is very generous with his time and knowledge and an incredible amount of knowledge it is !
Hope you get your GMT and Excaliber soon !:detecting:

H H ,
George
 
Email is not a very reliable way to communicate especially the first time to someone. There are spam filters all along the "trail" to help sort out the spam. For every one Email I get, over 100 gets rejected. With White's, use the phone and most questions are answered within minutes.
 
It's been my experience that calling a company, the first thing they do is put you on hold. I realize you have to wait your turn as they may be busy with someone else. but when you get someone on the line and tell them what you need, they then transfer you to someone else and again your on hold waiting your turn with that person and this may go on with several transfers. That was the reason for the email. I did not know that White's doesn't answer emails. I have never had any dealing with calling White's and they may indeed be different. I'll give them a call tomorrow. Thanks.
 
I didn't say they don't answer Email, they do, I Email them several times a week and get answers right back 99% of the time. I just said they might not have received your Email .....:shrug: or who knows what happened.
 
Have you called your local dealer or regional distributor (800-547-6911) as they may have the answers you are looking for? Or you can post the problem/question you are having here, maybe we can help. At any rate have no worries, White's will take care of you and here is a toll free number directly to the factory 888-666-6121.
HH - Andrea H.
 
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