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WHITES SERIAL NUMBER
- Thread starter mascard1
- Start date
That is not public information. Give us a call as srf2112 suggested and we can give you the manufacture date, how many times the warranty was transferred. Some of the newer models have service/repair entries in our database. Which is something that I think we've been needing so we can tell the customer that may want to purchase a used detector whether or not that unit is stolen or if it has been in for servicing. Although, I did notice that it does not show what service or repairs were done to the unit.
I hope this helps - Andrea
I hope this helps - Andrea
[size=large]i just got off the phone to whites in sweethome. very business like lady answered. just of the info was that the serial # code is top secret. talking to her was like talking to a wall. no logic or answer as to why the manufacture date was a security problem. i did try to explain that all anyone was wanting is the ability to read the code and know how to get the date from it. not any other info. her responce was that it's not whites responcibility to give out any info and the info i was given was a gift. if people need info they must call whites for it. i still think it's B.S. i gave the example of buying a used one off ebay or at a sale. a person would ask or see the number and be able to read it themselves with-out calling whites. just the date for cryin out loud. what am i missing here?? 
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Larry (IL)
Well-known member
I don't know who you talked to, but the next time you call, ask for the service department. I have never known the date code being top secret before.
[size=large]well it was not friendly at all. her responces were like if i give you the secret to telling the date, it opens all our files with all our data to you.
i have to believe she must be right. the question is still out there. nobody has said this is how you read it. the only statements i read have words like, " i think', or "ibelieve this is how". no definitive answers. just quesses. based on what she did say based on my ser. # it is the first four digits. on the xlt anyway. the date she said my machine was made corresponds with the first digit being the year and the next three being the day of the year. just like someone already figured. ohhhhhhhhh darn. the secret is out. run!! run fast. we are all doomed!!! our personal info will fall into evil hands!!
if there is a next time i'll try to remember your words larry.
HH[/size]
i have to believe she must be right. the question is still out there. nobody has said this is how you read it. the only statements i read have words like, " i think', or "ibelieve this is how". no definitive answers. just quesses. based on what she did say based on my ser. # it is the first four digits. on the xlt anyway. the date she said my machine was made corresponds with the first digit being the year and the next three being the day of the year. just like someone already figured. ohhhhhhhhh darn. the secret is out. run!! run fast. we are all doomed!!! our personal info will fall into evil hands!!
if there is a next time i'll try to remember your words larry.
HH[/size]
You asked what you are missing. It would appear tact is the correct answer.
At least hundreds of people a day call White's wanting one thing or another. I have never known the ladies that answer the phone to be anything but polite and helpful.
Dial a number, give them the serial number, they tell you the date of manufacture. Is that really so hard? Why is it so important to know the DOM anyway? White's can answer any warranty question you might have. In fact, I purchased a used DFX and they very kindly gave me a full two year warranty when I called to ask the date of manufacture, myself.
I can see you are a guy with a really sweet disposition that is completely reasonable. I have no idea why anybody would take umbrage from anything you say.
If any manufacturer chooses to retain any information relating to the manufacture of their product, that's their perogative. Just because you don't like it doesn't give you license to be argumentative with someone that is simply doing their job. White's customer service is second to none.
Interesting how different people can have such different experiences...
At least hundreds of people a day call White's wanting one thing or another. I have never known the ladies that answer the phone to be anything but polite and helpful.
Dial a number, give them the serial number, they tell you the date of manufacture. Is that really so hard? Why is it so important to know the DOM anyway? White's can answer any warranty question you might have. In fact, I purchased a used DFX and they very kindly gave me a full two year warranty when I called to ask the date of manufacture, myself.
I can see you are a guy with a really sweet disposition that is completely reasonable. I have no idea why anybody would take umbrage from anything you say.
If any manufacturer chooses to retain any information relating to the manufacture of their product, that's their perogative. Just because you don't like it doesn't give you license to be argumentative with someone that is simply doing their job. White's customer service is second to none.
Interesting how different people can have such different experiences...
[size=large]i have to believe you and the woman i spoke with are related. the whole point is a matter of PR. the knowledge of how to read the mfr.. date of your machine or one you are interested in is something people want to know. and they want to be able to use that knowledge when, say, they are looking to purchase a used machine. giving out that info doesn't hurt the company in any way. it actually gives the company some good publicity it's info that can add a positive note to owning a whites product. there is no private info released. it's trivia info.
in the future unless you were on that phone or part of the conversation, please keep your opinions about people to yourself. you don't know how tactful i was or wasn't. all you can do is guess based on my post here on this forum.
whites service is not questioned. the PR of some of it's people are. in business the customer is always right. there are tactful ways to tell folks whites policy is not to give out info. unless the customer in cussing or getting rude the one representing the company , i would think, must tolerate the customer. always leave the customer with a positive feeling about the company. the phrase, "we don't give that information out", doesn't sound as good as ,"whites policy is i can't give that info out." then maybe politely direct that customer to someone else if needed for a better answer for the customer. that customer is their bread and butter. they will tell others positive or negative. if you don't agree then that's your choice. it doesn't make you stupid or smart. it's just your choice. [/size]
in the future unless you were on that phone or part of the conversation, please keep your opinions about people to yourself. you don't know how tactful i was or wasn't. all you can do is guess based on my post here on this forum.
whites service is not questioned. the PR of some of it's people are. in business the customer is always right. there are tactful ways to tell folks whites policy is not to give out info. unless the customer in cussing or getting rude the one representing the company , i would think, must tolerate the customer. always leave the customer with a positive feeling about the company. the phrase, "we don't give that information out", doesn't sound as good as ,"whites policy is i can't give that info out." then maybe politely direct that customer to someone else if needed for a better answer for the customer. that customer is their bread and butter. they will tell others positive or negative. if you don't agree then that's your choice. it doesn't make you stupid or smart. it's just your choice. [/size]
widebody said:
In point of fact, all people on this planet are related, to some degree. That much is obvious to anybody with any sense.
Whether giving information of any kind out will hurt the company or not is not for you to say, since you don't own it. Your opinion is just that, nothing more. In fact, your whole post is nothing more than opinion based on the perception that a particular company doesn't do things the way you want. Going a step further, since my opinion doesn't match yours, and I'm not reinforcing your "poor little me" attitude, you insist I keep my opinion to myself. The only opinions welcome here are ones that agree with yours. tsk tsk.
The hackneyed phrase - the customer is always right - is dead wrong. The customer isn't always right.
BTW, my opinion was concerning your potential behavior, not your character, parentage, or intelligence, as you imply. You asked what you were missing. I told you what I thought you were missing based on the information you conveyed. Take it or leave it, but don't ask a question on an open forum and bridle up if you don't like some of the answers you get back.
[size=large]this has got to be humorous to someone.
1 ) i didn't say i argued with the lady. you did.
2 ) it was you who said this whole thing has been based on what i POTENTIALLY MIGHT HAVE DONE.
3 ) you admit to being related to the lady i talked to.
4 ) I've had thirty years of public service and numerous classes on customer service. i'll take the instructor's advice on that point.
5 ) i have my opinion and you have yours. once again it is you who infers that nobody's opinion is welcomed unless it agrees with mine. i would never say that. but you did. it has been you who has made up the thoughts i potentially could have. haven't had them but you seem to think i have.
6 ) have you been drinking?
7 ) i do think that someone as hellbent on defending whites policy must work for them. do you work for or are you a whites dealer?
8 ) notice how nobody from whites has jumped into this. i'm pretty sure whites monitors this site. but that would be their choice. [/size]
1 ) i didn't say i argued with the lady. you did.
2 ) it was you who said this whole thing has been based on what i POTENTIALLY MIGHT HAVE DONE.
3 ) you admit to being related to the lady i talked to.
4 ) I've had thirty years of public service and numerous classes on customer service. i'll take the instructor's advice on that point.
5 ) i have my opinion and you have yours. once again it is you who infers that nobody's opinion is welcomed unless it agrees with mine. i would never say that. but you did. it has been you who has made up the thoughts i potentially could have. haven't had them but you seem to think i have.
6 ) have you been drinking?
7 ) i do think that someone as hellbent on defending whites policy must work for them. do you work for or are you a whites dealer?
8 ) notice how nobody from whites has jumped into this. i'm pretty sure whites monitors this site. but that would be their choice. [/size]
Steve Howard
New member
Sorry this situation wasn't handled more to your satisfaction. Front line employees have to hold the line when it comes to company policies, are not expected to debate those polices, and may or may not fully understand all the reasons behind them.
An encyclopedia size book could be written about why manufactures do not want their serial number nomenclature made widely public. When it does become widely public, it will typically be changed.
In a nut shell, serial number nomenclature is only useful (only used) when things go wrong. Typically not something manufactures want to debate in public and of little use to end owners, buyers.
The nomenclature in the serial numbers allows the manufacture to match any and all issues up with changes or issues in processes, materials, vendors, employees, equipment, facilities, etc. not to mention issues within the Distribution chain. Unless you are actually getting paid to sort such issues out... it shouldn't be interesting.
Sincerely
Howard
An encyclopedia size book could be written about why manufactures do not want their serial number nomenclature made widely public. When it does become widely public, it will typically be changed.
In a nut shell, serial number nomenclature is only useful (only used) when things go wrong. Typically not something manufactures want to debate in public and of little use to end owners, buyers.
The nomenclature in the serial numbers allows the manufacture to match any and all issues up with changes or issues in processes, materials, vendors, employees, equipment, facilities, etc. not to mention issues within the Distribution chain. Unless you are actually getting paid to sort such issues out... it shouldn't be interesting.
Sincerely
Howard
Larry (IL)
Well-known member
Everyone has had their say............ This thread is closed.