whites - koss 9000 e-series headphones

[padgett79]

I have to vent on Koss, awhile back before all the snow, I was detecting and 1 side of the koss e9000 headphones quit working, knowing koss has a lifetime warranty I pay my 6 something to ship with 6 dollars for return shipping after 2 weeks I get them back,guess what they no longer have the whites logo but the main thing they sent it back with out a volume control on the cord,I call Koss and after 3 more calls I finally get to talk to the supervisor,her response we sent you the same pair back,I tried to tell her there was no volume control and the logos are gone so NO they are not the same,well sir we no longer have that cord,so we used the next best thing.Wow I told her this was not a very good way to run a buisness,I am sorry is all she could say,hung up and I pondered on this matter awhile and thought I will just give sweet home a call and explain the situation,well after a great conversation explaining the whole deal they told me to ship them to whites, and they would replace them,. but the whole point of this topic is ,is it right for Whites to have to stand behind something that Koss gives a lifetime warranty on. NO so 2 big thumbs up to whites for standing behid the products , and 2 thumbs down to Koss for not having correct parts for headphones that are still offered for sale. oh by the way Koss told me I was the first person to ever have this problem..well I would like to know if anyone else has had a problem with Koss customer service. thanks for putting up with my vent but again Whites cooled me down..

 

[nw1886]

That is good to know. You can't tell me Koss can't get a replacement cord that meets the requirements......some shortsighted bean counter there is falling down. In all electronics, it seems like cables are a weak point and what would it really take to put a well engineered cable assembly on this stuff. (Take a look at Monster cables....many of us pay the little extra for their stuff because it's among the best out there.)

One thing though...with the success of the new wireless tech (Like in the V3i headphones.) our days may be numbered for having to deal with this issue.

 

[widebody]

[size=large]thanks for the heads up. i have koss e9000 also. really like em too. when they break i will send them in on warranty just because i can but i won't buy koss in the future. they do understand the loss of business if enough loss happens.

HH[/size]

 

[padgett79]

I also like the headphones but what I am saying is if you send the koss e9000 headphones to Koss-you wont get the right pair back,it took whites to make it right.

 

[TerraDigger]

But not after reading this. Especially the part where the Supervisor hung up on you.
Send my post to Koss if ya like.........

 

[Dustyroundup]

Howdy,

I dont own a pair , but I did try to research the same headphones,
I couldnt find anything anywhere on them.
So I called KOSS.
i was told by a KOSS customer service person, that , these headphones are not made by Koss
but are warrantied by Koss.
I asked "who " made them, and she did not know.

So I believe that is why they didnt have the parts to replace for you.

I had posted what I found out on the Whites forum, and it was deleted.
So, because of these things , I have chosen NOT to buy a pair of Whites/Koss 9000 headphones.

Just the facts from my research.

dusty

 

[padgett79]

I am kind of wondering if this is a joint venture between whites and Koss because both names are on the headphones,I guess Koss makes the frame and all and whites makes the cord????? dont get me wrong the headphones are awesome fit well and are comfortable,and great response to faint signals. just when sent to koss a different pair was sent back.