Find's Treasure Forums
Welcome to Find's Treasure Forums, Guests!
You are viewing this forums as a guest which limits you to read only status.
Only registered members may post stories, questions, classifieds, reply to other posts, contact other members using built in messaging and use many other features found on these forums.
Why not register and join us today? It's free! (We don't share your email addresses with anyone.) We keep email addresses of our users to protect them and others from bad people posting things they shouldn't.
Click here to register!
Need Support Help?
Cannot log in?, click here to have new password emailed to you
Changed email? Forgot to update your account with new email address? Need assistance with something else?, click here to go to Find's Support Form and fill out the form.
whats the best way to contact minelab?
- Thread starter ironraven
- Start date
Larry (IL)
Well-known member
I sent an EMail to service last Wednesday concerning a battery that did not peak on the charger. I got an answer on Thursday and Friday I had a new battery via UPS. It doesn't get much better than that 
Thanks Darin @ Minelab
Thanks Darin @ Minelab
Larry,
Did you put the new battery in? Did it fix your problem? The reason I ask is that I had one doing the same thing and the problem is with the WM10 voltage sensing circuitry.......the battery that was in it tested fine and worked well in my new unit. In fact, the old unit works okay, it just never shows a solid green LED light indicating a full charge........it continued to flash. The same battery does not do that in my new unit.
There seems to be a number of people having similar problems. Please respond with info about whether or not the new battery resolved your issue, as it would not have on mine.
Did you put the new battery in? Did it fix your problem? The reason I ask is that I had one doing the same thing and the problem is with the WM10 voltage sensing circuitry.......the battery that was in it tested fine and worked well in my new unit. In fact, the old unit works okay, it just never shows a solid green LED light indicating a full charge........it continued to flash. The same battery does not do that in my new unit.
There seems to be a number of people having similar problems. Please respond with info about whether or not the new battery resolved your issue, as it would not have on mine.
Larry (IL)
Well-known member
Mine was the CTX battery pack Roland and yes, the new battery takes a full charge. The old battery pack can still be used as a backup but it will only charge to about 80%.
Darin was a big help to me also, but I called. Whatever you do, I wouldn't recommend using the email that pops up when you click the "contact us" option! I used that option twice because its the option that appeared when I was trying to register my warranty online, and I wrote a specific detailed email about my issue, both times all I got was a new catalog a week later! Obviously that one doesn't get read but just triggers a catalog request.
Yes it's very easy to open the WM10, and take the remaining part of the broken cover off of its metal tab then slide the new one on and seal it up again, see Roland's post about that he has some good pictures (Thanks Roland!).
Don
Yes it's very easy to open the WM10, and take the remaining part of the broken cover off of its metal tab then slide the new one on and seal it up again, see Roland's post about that he has some good pictures (Thanks Roland!).
Don
Larry (IL) said:I sent an EMail to service last Wednesday concerning a battery that did not peak on the charger. I got an answer on Thursday and Friday I had a new battery via UPS. It doesn't get much better than that
Thanks Darin @ Minelab
INSAYIN, stand by to receive a couple of catalogs in the mail! LOL that's what happened to me. Heard nothing then get a letter with a catalog in it. Have you tried this email? This is one that was provided by minelab after I registered my machine. Its not the one I used while online on their website : service@minelabamericas.com
McClod said:
Yup, that is the same e-mail address I used (twice) and I did get it off of the Contact Us section of their website.
I will most likely just give them a call Wednesday morning when I'm done with work for the week, and just sit there on the phone till my call goes through.
INSAYN said, "I will most likely just give them a call Wednesday morning when I'm done with work for the week, and just sit there on the phone till my call goes through."
At least, you will know when you have a real person on the line! I only had to wait about 30 minutes......just put it on speaker phone and grab a cup of coffee!
At least, you will know when you have a real person on the line! I only had to wait about 30 minutes......just put it on speaker phone and grab a cup of coffee!
Big Boys Hobbies
Well-known member
Call and leave a message. They will call you back.
Big Boys Hobbies said:
Don't hold your breath waiting for the call back. You still may be better off waiting for upwards of an hour waiting for someone to actually pick up. I've owned many brands of detectors in the past 40 years, and Minelabs response/support continues to disappoint much too often. I keep buying them, so I'm part of the problem
Bell-Two said:
Bell, maybe I can get you to shoot them an email and tell them INSAYN sent ya. Let them know there are two emails somewhere in their InBox from me.
My email has INSAYN in it, so they can't miss it if they hit the "Search" function and input "INSAYN".
Thanks, you're my best bud now.
Just kidding. I will try calling them in the morning after work and just put the phone on speaker and surf the interweb while I wait for a live one to answer the phone.
Hopefully by the time they get back to me I will still remember why I contacted them in the first place.
Bell-Two
Active member
INSAYN said:Bell-Two said:
Bell, maybe I can get you to shoot them an email and tell them INSAYN sent ya. Let them know there are two emails somewhere in their InBox from me.
My email has INSAYN in it, so they can't miss it if they hit the "Search" function and input "INSAYN".
Thanks, you're my best bud now.
Just kidding. I will try calling them in the morning after work and just put the phone on speaker and surf the interweb while I wait for a live one to answer the phone.
Hopefully by the time they get back to me I will still remember why I contacted them in the first place.
I forgot to mention when contacting them via the web you must take precautions before they can sense what you want.
