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Whats going on with Kelly Co ?????
- Thread starter Jeff63
- Start date
DukeOBass
Active member
That would be the biggest mistake MineLab could make next to the CTX (Ooopps. Did I really say that?) The E-trac package evolution right on up from the Explorers is a great design and, I believe it was a mistake to totally move away from it into the CTX. They already had a proven underwater battery in the Excal and should have mated it with the E-trac in some fashion. I think they need to come out with a E-trac II and quietly forget the total redesign with all of it's flaws.
surfchunker
New member
Kellyco has always sucked and still do
Surfinsafari
New member
I think all the noobs have all bought their detectors after watching Diggers and the word has gotten out that MDing is not the fast track to riches. There is an old saying from my photography days that would apply to detecting: if you want to make a small fortune in metal detecting, start out with a large one. With everyone trying to protect themselves from lawsuits and more and more places get shut down to detecting, I would bet we see some of the big companies go down. Kellyco has ridden the wave and the wave is cresting. Bet they don't last.
Minelab. Kelly Co is going nowhere. They may be waiting for the prices to go up. I did not think the Explorer would go away but as good a machine as it IS sales dictates everything. The Sovereign GT is another great machine that is slowly going by the wayside. A combination GT, SE Pro and E-Trac and waterproof now in my opinion would be a good machine for me. The CTX is close except for those damn 12-43 pennies. Maybe you should put an ad in the accessories forum hailing the sponsers for an upper shaft and coil. Some should come to your rescue. Run by the house and I will loan you one. HH 
G
gene@kellyco
Guest
Hey Jeff63, shoot me an email with your contact info and I will do what I can to help you out!
That goes the same with everyone else, if you ever have any questions, concerns, issues, etc. concerning Kellyco please feel free to contact me directly. Email is always the quickest way to reach me, thanks!
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com
That goes the same with everyone else, if you ever have any questions, concerns, issues, etc. concerning Kellyco please feel free to contact me directly. Email is always the quickest way to reach me, thanks!
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com
Yeah, almost any email I have ever sent to Kellyco has went unanswered.----It's about as bad on "supposed to be" call backs (by Kellyco)---many have never happened.----They were to call back after I contacted Kellyco regarding a potential purchase & the Kellyco sales person was too "busy" to take the call so had to leave a msg. & they would get back to me----yeah, right!-------Granted, that doesn't ALWAYS happen but SOP surely needs to be changed/improved in that regard.
Hmm, I'm new to this but my one and only interaction with Kelly Co customer service was great. Contacted their CS department (through the "Contact Us" form on their website, no less) one night last week regarding an issue I was having with a pinpointer that is under warranty. Received an RMA number and a FedEx shipping label the next morning. Shipped them the pinpointer, and I received a tracking number for a replacement pinpointer the same day they received my old one.
Can't get much quicker or more trouble-free. They'll get no complaints from me if I get service like that.
Can't get much quicker or more trouble-free. They'll get no complaints from me if I get service like that.
G
gene@kellyco
Guest
D&P-OR said:
I appreciate you letting me know about the issues you have had with us, anything concerning Kellyco sales and customer service is MY responsibility. I'm working daily on improving our customers overall experience with us so I need to know these things so that I can fix them. I have posted my info all over the forums and ask forum members constantly to let me know when there are issues. I also ask members to give out my info when they see other members who may have an issue and I ask that of you all in this thread as well. We are human and do make mistakes but we also do our best to fix the problem as soon as possible. The last thing we want are upset customers so please feel free to contact me directly or give out my info anytime.
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com
I appreciate you letting me know about the issues you have had with us, anything concerning Kellyco sales and customer service is MY responsibility. I'm working daily on improving our customers overall experience with us so I need to know these things so that I can fix them. I have posted my info all over the forums and ask forum members constantly to let me know when there are issues. I also ask members to give out my info when they see other members who may have an issue and I ask that of you all in this thread as well. We are human and do make mistakes but we also do our best to fix the problem as soon as possible. The last thing we want are upset customers so please feel free to contact me directly or give out my info anytime.
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com[/quote]
[size=x-large]Mr. Knight responded to issues. He expressed all known issues are being worked on too. That is stand up in my opinion, and want to say "Thank you Mr. Knight", for addressing things here. And letting us know of your availability, intent, and willingness to resolve all issues[/size].
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com[/quote]
[size=x-large]Mr. Knight responded to issues. He expressed all known issues are being worked on too. That is stand up in my opinion, and want to say "Thank you Mr. Knight", for addressing things here. And letting us know of your availability, intent, and willingness to resolve all issues[/size].
I've purchased a number ot things from Kellyco over the years. The only problem I ever had was that their website alllowed items to be purchased even when they were not in inventory or available. I don't normally mind waiting for something that's on backorder, but I like to know that upfront. I'm not sure if their site has been updated know with a ral time inventory as I have not bought anything new in a while. Other than that their customer service has always been helpful and the SEF coils are great!
G
gene@kellyco
Guest
Elton said:
[size=x-large]Mr. Knight responded to issues. He expressed all known issues are being worked on too. That is stand up in my opinion, and want to say "Thank you Mr. Knight", for addressing things here. And letting us know of your availability, intent, and willingness to resolve all issues[/size].[/quote]
Thank you Sir!
Gene Knight
Director of International
and Domestic Sales
Kellyco Metal Detectors
GKnight@kellycodetectors.com