Okay, so there's a long story behind this, but the basic question is this: Does Minelab warranty different parts of their detectors for different periods of time if the parts are main components of the detector? I know, as outlined on their site, that the CTX is covered for 3 years, but other things like the coils and batteries are less than that.
The long story:
I got my detector used a couple of years ago and when I checked, the warranty was up in December 2016. Since I got it I've had them replace a defective stock coil and WM10 module, both under warranty. Yesterday, I turned the detector on and got a relatively thick black streak down the screen around the CO13 area as well as two smaller streaks elsewhere. It goes away when I turn the backlight off, and even when it's there I can still see stuff through the streak so it appears to be a problem with the backlight, not the screen itself. At the recommendation of some people on a 3030 group on Facebook, I called Minelab this morning to see about getting it replaced. I played dumb a bit and asked if it was still under warranty. The lady told me it was under warranty until March of next year, which was a total surprise to me. I got my RMA number and am going to send it in this week.
An additional thought:
I like to water hunt when it's warm enough, but I have never submerged my detector past the screen because I'm afraid of frying it....I got new gaskets awhile ago and replaced it so it SHOULD be fine, but considering I have been under the impression that it was out of warranty I was always too chicken to submerge it. So when I hunt rivers, I only hunt waist-deep water which limits me, and when I find a target I mark it with my pinpointer, count off my steps as I walk my detector back to the shore, go back to find the target, and then go back to retrieve my detector. It's a pain in the butt. So now, if the WHOLE detector is still under warranty, I kind of want to go submerge my detector before I send it in (with the module off, obviously) just in case it does fry I can still get it replaced. The other half of my brain says "it'd be a shame to have it fry only to find out that only the screen was still under warranty and then I still had to pay to replace the rest of it for some reason."
Taking all that into consideration, what do you think?
The long story:
I got my detector used a couple of years ago and when I checked, the warranty was up in December 2016. Since I got it I've had them replace a defective stock coil and WM10 module, both under warranty. Yesterday, I turned the detector on and got a relatively thick black streak down the screen around the CO13 area as well as two smaller streaks elsewhere. It goes away when I turn the backlight off, and even when it's there I can still see stuff through the streak so it appears to be a problem with the backlight, not the screen itself. At the recommendation of some people on a 3030 group on Facebook, I called Minelab this morning to see about getting it replaced. I played dumb a bit and asked if it was still under warranty. The lady told me it was under warranty until March of next year, which was a total surprise to me. I got my RMA number and am going to send it in this week.
An additional thought:
I like to water hunt when it's warm enough, but I have never submerged my detector past the screen because I'm afraid of frying it....I got new gaskets awhile ago and replaced it so it SHOULD be fine, but considering I have been under the impression that it was out of warranty I was always too chicken to submerge it. So when I hunt rivers, I only hunt waist-deep water which limits me, and when I find a target I mark it with my pinpointer, count off my steps as I walk my detector back to the shore, go back to find the target, and then go back to retrieve my detector. It's a pain in the butt. So now, if the WHOLE detector is still under warranty, I kind of want to go submerge my detector before I send it in (with the module off, obviously) just in case it does fry I can still get it replaced. The other half of my brain says "it'd be a shame to have it fry only to find out that only the screen was still under warranty and then I still had to pay to replace the rest of it for some reason."
Taking all that into consideration, what do you think?
