Thanks, JW!

[DaveNV]

I recently bought a detector from Kellyco, and felt their customer service was somewhat deficient. I spotted a thread on another forum and tagged on to it, just wanting to share my frustration. Anyway, JW, who apparently works for them took it on himself to try to make it right. Now, I didn't really expect anything to come of my post, but JW, in the spirit of great customer service, contacted me and sent something to assuage my feelings. I am impressed and grateful to JW and want Kellyco to know that as long as they have dedicated people like JW, they will do very well. I have purchased several detectors from them in the past and will definitely buy from them in the future. I really appreciate the fact that all the dealers I've done business with share this same integrity shown by JW and Kellyco. That's certainly one of the things that makes this hobby so great!

 

[TreasurdiggrNY]

[quote DaveNV]I recently bought a detector from Kellyco, and felt their customer service was somewhat deficient. I spotted a thread on another forum and tagged on to it, just wanting to share my frustration. Anyway, JW, who apparently works for them took it on himself to try to make it right. Now, I didn't really expect anything to come of my post, but JW, in the spirit of great customer service, contacted me and sent something to assuage my feelings. I am impressed and grateful to JW and want Kellyco to know that as long as they have dedicated people like JW, they will do very well. I have purchased several detectors from them in the past and will definitely buy from them in the future. I really appreciate the fact that all the dealers I've done business with share this same integrity shown by JW and Kellyco. That's certainly one of the things that makes this hobby so great![/quote]

See how nice they are to you when you beat the 120% price guarantee deal they have. Then talk to the dealer you got the lower price from and find out what the manufacturer (Garrett, Fisher etc.) said when they called him, the manufacturer WILL call the dealer who gave you the lower price because Kellyco will call the manufacturer and rat your dealer out.
The salesman will be totally rude and disrespectful to you as if the money you're saving by beating their deal is coming out of his or her pocket. You will complain to the customer service manager about the salespersons attitude and the mgr will ask you to put everything in writing, so you take the time to do that. Then the mgr will do nothing, no apology, no return correspondence etc.
Good Luck,
Glenn