Thanks for nothing Minelab....

[martygene]

4 emails with pictures of broken stand and serial numbers. 2 phone conversations and 6 weeks later no replacement yet. Thanks for nothing MINELAB!!!

 

[D&P-OR]

That's real customer service! -----What's happened to them?---I thought they were doing better lately in that regard.

 

[Ted S]

Didn't some gal that excelled at customer leave Minelab? I think her name was Jamie?

 

[martygene]

I spoke with Steve twice and sent about 5 emails with pictures and that started in early April and now it's June 3rd. and still nothing

 

[GateKeeper]

Sorry to hear @martygene Yes Minelab has gone down hill since the winter after the CTX was released. Guv, Digger and I used to conference call the folks in Australia before they got pink slips. Now unfortunately all that is left is corporate robots that only believe in their bottom line and not about good people such as @martygene

 

[TinCanBeach]

Maybe with other companies getting into multi-frequency detectors, we won’t have to purchase products from Minelab.
Great Customer Service is the other half of the equation.

 

[woodbutcher]

Haven't heard a good thing about minelabs customer service, ever. .When the equinox was released people where getting broken coil ears, electronics freezing up, water in the control, etc. Normal bugs I'd say from any new release. . minelab took care of them and people raved over the customer service. I think they took care of those people cause of the problems so early in release that r&d wanted to see the problems and rectify them on future production. Now it's the same ole minelab customer service they've always been known for. Heck, they don't even wanna splurge a few dollars for advertising here on the forum, so minelabs the bottom and I think the administrator is being nice by allowing that .

 

[martygene]

I called Steve again at Minelab customer support and this time he ordered a new stand for me. I even have a tracking number and might be here by next Monday. Yay. The squeaky wheel for the oil at last.

 

[IDXMonster]

I know it’s hard to swallow excuses and reasons when you’re the guy holding the short end of the stick...just remember that right now, the entire planet is going straight to hell in a hand basket, and it might be affecting some people/business more than others. Attention has definitely shifted away from “what do we WANT” and shifted decidedly toward “what do I/we need to do to keep myself/family/business afloat and safe”. There might be someone out there that cared about the broken part a couple months ago...now not so much. It’s good to hear it seems to be straightened out now...

 

[Mark kus]

When Jamie was there things were handled quickly! I sent my controller back took almost 3 weeks for a replacement! Just order a metal one mine had a crack in it so I upgraded!
Mark

 

[Mark kus]

Didn't some gal that excelled at customer leave Minelab? I think her name was Jamie?

Yes but I believe she is no longer working there I dealt with Her she was excellent!

 

[martygene]

solved!!! had to do a factory reset and now I can get to the iron bias on Park 1 ... thanks y'all