Let's be fair, Kellyco has been around for a long time.
Kellyco would not be in business today if they were not doing something right.
They sell thousands and thousands of detectors each year with totally satisfied customers.
Your always going to get some unsatisfied customers doesn't matter what type of business your in
and that goes for small dealers too. The larger volume of sales the more potential unhappy customers
will pop up. There are a whole group of customers that you will never be able to satisfy, they are the problem
customers and you know who you are and the type I'm talking about if you in the retail business.
What escalates the matter are sales associates who don't have people skills, don't know the product and
suggest the wrong product......you don't sell Mr. Beginner Non Tech a top of the line computer menu based
metal detector. You sell him a Tesoro Compadre, guaranteed easy to use and will find stuff!!!! You have a happy
customer. As well as a repeat customer. I find Kellyco has a wide variety of equipment and supplies that covers those
will little money or bulging pockets of money. Low end quality as well as high end quality, you buy what you can afford
to get you into the hobby, just like any other sport............and some products are questionable in nature.....
Hopefully Kellyco can boost their reputation and customer service by hiring honest, passionate in the hobby, equipment educated,
employees to foster happy customers that will be returning customers.
I don't work for Kellyco living in Northern Canada but have been a customer in the past and never had a problem with them. When younger always
loved getting their giant catalog to see all the goodies to drool over............The only thing that turned me off from Kellyco was back in the 1970's ,
when they had treasure hunting trips to exotic places. Something I dreamed about finding pirate treasure and coins. Man would I have loved to go on one of those trips.
It was great for Kellyco advertising, pictures of treasure everyone was finding. My dreams were shattered when I found out that Stu A of Kellyco was planting the stuffs......
That's when I developed a sour taste in my mouth.........................
Now if Kellyco had the best price and the product I needed, there was no local dealer around or no dealer that had the item in stock. Yes I would order from Kellyco. I have to
order 70% of everything I buy hobby wise for any of my hobbies online anyways whether I live in Canada or while living in the US.
I wish the best for Tesoro, and hope this new partnership brings in the bucks to help develop the latest technology machine Tesoro needs to keep up with the Jones.