Tesero Service Rocks!

[Beale]

Well I got my Golden in yesterday. It looked like it had never been used. I did notice that the bottom rod was metal with a piece of plactic sticking out about 6" below to the coil. I also noticed a metal screw holding the coil on. Now there is nothing in the world wrong with either of these issues. I just noticed it. I put that bad boy together and tried her out! Man I got me some learning to do! I did really like the unit and the tones. I felt that that plastic end was a tad wobbly.

I went inside and it is just a wee bit wobbly? Well it really did not bother me but I called Tesoro to ask about it? Guess what they are sending me a new plastic piece as well as a nylon bolt for the coil!!! The price? Nothing!! Man I was blown away by that, Beale.

 

[LittleJohn]

Sweet aint it?

 

[Lutherluke]

They are great, I don't know how they can do it. I wonder if they still fix any Tesoro macvhine for free, Even if you bought it from someone else. Thats what blew me away. Great Company and I love Tesoros.

 

[ohp800max]

Tesoro has the best Customer Service I have ever seen. Not just for detectors, I mean any industry! I sometimes wonder how they do it and how it effects the "Bottom Line". They fix/repair detectors that there is no way they should be repairing or even touching under warranty! They are really good folks!

ohp800max

 

[Dirt Poor]

Service is great there. I've been expecting an upper shaft for my Silver for a while, but haven't received it yet. They approved sending me a new one a month ago, but I guess they must be on backorder. Mine still is useable, but the upper plastic tightening nut broke. Needless to say, it's creaking and a little wobbly, but that machine has found me a ton of stuff.