imi_wakaranai
New member
This thread is to give thanks to the great folks that run Teknetics. I bought a used Omega last year, knowing that it would be unwarranted (stupid me). I never had to send a detector in for repair in the past, so I thought I would be okay. Well this past Dec my Omega no longer wanted to detect while in discrim mode. I sent it in for repair, regretting that I didn't buy new. A few days later, I receive a call from one of the techs, asking me why I didn't include the sales receipt. I told him that I didn't think it was necessary because I had purchased it used. He then told me that there would be some costs and that they would get back to me in a few days when they came up with an estimate bill of repair. A few days passed, then a few more, and then out of nowhere my Omega arrived in the mail. Not only was it fixed, but they also sent it back for free and did not include any bill. In my 38 years of life I have never experienced such excellent service in my life. Even if it was a simple fix, they still could have charged me for the return shipping, but they didn't. Teknetics is a great company that stands behind their products and their customers.