Support is alive and well at Garrett

[foreverRich]

Just wanted everybody to know that the tech. support is alive and well at Garrett. I contacted them about a power supply problem I was having with my GTA1000. Got a reply from Melinda Harper, within a day. She said that the problem might be with the battery holders. She is sending me a new set FREE OF CHARGE. Considering I bought the detector in 1991 and certainly not under warranty of any kind, I thought that was great service. She said, if that turned out not to fix the problem, I can ship it to them and they will check it out for me. You certainly can't ask for more than that. Way to go Garrett!!
_______________

 

[GoldenRoyBoy]

This day and time, Support is everything.
And, with all the selling out of MD'ing companies, one can't help but wonder the long term effect on guarantees long standing.
Garrett was my first detector, back in the 80s but not my last. Maybe I should ponder the wherefores and wh-nots a tad bit.

Thank you for the info!
GRB

 

[John-Edmonton]

n/t

 

[Uncle Willy]

Garrett knows how to take care of their own. They do a lot of stuff for free.

Bill

 

[thecrawford2008]

The support by Garrett is great, I am fortunate enough to live 10 mins. from the factory.
I had the same issue - A 91 GTA 1000 and I took it over and Melinda went through the
machine for me. I got a new set of battery holders as the original ones were cracked.
One other item she pointed out was the LCD screens for the 1000's had and issue
that caused the screen to (much like the old computer CRT Screens) - Mine is burned
so much I can see all the options fairly clear. But Garrett can has replacements for that
also. But it does not affect the operation of the detector, so am in the season for hunts so
I will look at getting a new screen this next winter. Love the old '91 GTA.