Find's Treasure Forums

Welcome to Find's Treasure Forums, Guests!

You are viewing this forums as a guest which limits you to read only status.

Only registered members may post stories, questions, classifieds, reply to other posts, contact other members using built in messaging and use many other features found on these forums.

Why not register and join us today? It's free! (We don't share your email addresses with anyone.) We keep email addresses of our users to protect them and others from bad people posting things they shouldn't.

Click here to register!



Need Support Help?

Cannot log in?, click here to have new password emailed to you

Robert 'allcav' Martensen. 'Thank You' for the reply farther down the list.

Monte

Well-known member
Last night I did do a search back to about when you were first on these forums and you did include you name and the Tesoro address link at the bottom, but that has been omitted more recently. I am sure many regular readers wanted to know, too. Now, and in future posts since you represent Tesoro.

I brought your now buried reply up from below:

allcav said:
Ok first of all, my name is Robert Martensen. That information is free to you and if you call here for tech support, you will get me. I wear many hats here at Tesoro. I am the Marketing Director, customer liaison, Dealer rep and tech support.
It is good to see someone bear their name and come out in support of the Tesoro line-up. That hasn't been the norm for a long time. Ever, really.

I wore those same hats when I worked for Compass Electronics back in '87, '88 and '89.


allcav said:
If you open your unit up 1 time and make adjustments to better fit your ground, chances are it will not void the warranty. However continuously opening up the unit to make adjustments can cause wires to brake.
The problem is that you can't tell, usually, how much a trimmer has been adjusted. Certainly not if only once or twice.

With some models, like the Tiger Shark, the user is instructed to trim up certain adjustments. With so many models employing a preset Ground Balance, you just have to know that quite often these detectors are not going to work properly when changing to a different area. This is especially true when, by design, the external manually GB'ed models are still way too 'touchy' in their setting. l;et's not forget, too, that detectors are bought and sold at a very high rate. The new owner of a used Tesoro doesn't have a clue of it has ever been tweaked a little, or even a lot.

I have acquired an assortment of used Tesoro's through the years, but I prefer a manual GB'ed model. Sometimes when I latched onto a factory preset design I note that the GB adjustment is way off and a trimmer requires slight adjustment. Also, the nature of their design can present a problem because I have often noticed a pronounced change in the Ground balance simply by changing search coils. If you plan to use 2 or 3 different coils with one model, it is best to make certain the GB trimmer adjustment is set to properly handle all of the coils over the worst ground in the area.


allcav said:
I am first and foremost here to help out the Tesoro users to the best of my ability, and it isn't my attention to upset anybody.
So if you have any more questions, call, email or even PM.
That's fair.


allcav said:
I didn't know that quoting the warranty would upset anybody and hope that Iclarified a little bit up. The subject of the warranty is a gray area when it comes to tinkering around on the inside of the units.
It shouldn't be a gray area. If the maker of a product does not want (allow) a consumer to mess with the design settings, then all they need to do it state it, very matter-of-factly, and then they can decide to void all warranty coverage. Not a maybe or a once or twice decision, but a bold, blanket statement that certain adjustments ARE a violation of the warranty and will immediately void and free service and support.

Monte
 
My problem is that I have to have TONE ID on my detectors. That is a must have feature for me. I spent a lot of money figuring that out buying and trying metal detectors. And the Golden MicroMax is the only Tesoro unit that has tone id. The only Tesoro unit with tone id is only offered with a preset ground balance. Which means if I am going to use it here in my soil conditions that vary from no minerals (woodchips) to extreme black sand minerals, along with everything in between, I have to change the ground balance point. The only way to change the gp point is the open the unit and adjust the gb trimer pot. Or modify it with an external pot.

I wrestle with the external pot mod (I've had several Golden's with gb mods) because over time the unit drifts and needs a tune up. Tesoro will not give a modified Golden a tune up unless they are allowed to remove the gb mod and put it back to a preset unit.

What I really want from Tesoro is the option to buy a Golden with an external ground balance adjustment.

New machine speculation is always bandied about on this forum. Here is my new unit request. The Golden MicroMax with manual ground balance.

Thanks,
HH
Mike
 
Who ever decided to put a preset GB on the higher end detectors should be slapped. Entry level, yea, that is OK for simplicity and the buyer can learn the art of detecting but from the Cibola on up should be at least a manual GB and with today's technology, maybe an auto function.

Yea, I hear you V users saying, well a V is a Cibola with GB......... True a Cibola with a potentiometer is $100 more and that is not right either. Tesoro might need someone new behind the steering wheel to guide the company in the right direction or I'm afraid it will wither away.

But, I might be wrong and Tesoro might be as big as they ever want to be..........:shrug:
 
If you feel that you might either hurt the machine, or void the warranty, you may send us your unit with a cupfull of your dirt, and we will tune it to your dirt. That has always been an option.
I would like to tell you guys that there has always been somebody watching the forums. Before me, I believe they were not allowed to respond unless somebody was saying false statements about Tesoro. When I came aboard, I took it as it is my job to help the customers and if I can answer some question and help eliminate phone calls or make customers happy, then I am going to do so. I enjoy helping you guys out and I am a customer service oriented guy. It is my job to make sure I satisfy our customers. Sometimes we can not do that because some people believe that if they run the detector over with their car, it should be covered by our warranty. ( thats an exaggeration but the point is if somebody neglected or abused their detector). I am here to help only.
 
Robert you are doing a great job and so are all the people at Tesoro. :thumbup:

Tesoro customer service is second to none.

tabman
 
Yep, if the Golden had adjustable GB I would have bought one too. But, without it hunting in Alabama is about useless.
 
Thanks for all the support and helpful information you have giving! HHH Merrry Christmas Allcav.
 
Merry Xmas to you guys as well.
Just to let you guys know, Tesoro will be closed all of next week and half a day this friday.
I will be attending the LMDA and GPAA in the Stanford AZ outing on the 29th. So if any of you guys are there, I'll be seeing you!
 
There is a Tesoro with tone ID and manual ground balance - the EuroSabre II.
 
Almost but no cigar. The EuroSabre II just has ferrous/non-ferrous tone id. Ok for a dig it all guy but NO good in aluminum trash.

HH
Mike
 
Actually, there are three tones. Low for ferrous, middle for foil and high for high conductors although It is different from the Golden for sure. But you are right, I am a dig it all (but ferrous) guy:)
 
Top