Right now I feel like going POSTAL :ranting:

[cyberdan (SoCA)]

I bought an $80 softbound college book for my wife for a class she is taking. The bookstore put it in a priority mail envelope and mailed it that way. My mailman rolled it up like a newspaper to cram it in my mailbox and not two feet away is a lockbox made just for packages.

My wife took it to the post office and asked for the postmaster and all she said was "did you have it insured?" Because it wasn't, they ended the conversation. Turns out she wasn't even the postmaster. Just some supervisor.

I called and the postmaster was "in a meeting" and the operator gave me a number to "consumer affairs" this persons first words were "did you have it insured?" After I said no she wanted to end the conversation. She would not transfer me to her boss because he would only tell me the same thing.

Now I know why so many people go postal working for that government institution.

Not once did I even get any kind of apology. Because I did not get it insured everything was my fault. It seems it is OK for postal workers to damage items while in their possession.

Anybody out there have any ideas or know somebody "higher up" the ladder?

 

[Ed SW Fla]

n/t

 

[JSinkAZ]

n/t

 

[therick]

n/t

 

[General Ray]

n/t

 

[Butch in Colorado]

I have run into this problem during my current schooling. I received a replacement book and sent the damaged book back to the book supplier.

 

[Bobbie]

It is the shipper's responsiblity to make sure an item is insured. Since the book was damaged in shipping the bookstore should replace it. Even though you paid for the shipping, the bookstore should have given you the option for insurance, if they did not then they are responsible for getting it to you in one piece. The post office cannot or will not pay for something that is not insured no matter how much you complain.

 

[Elson(La)]

n/t

 

[cyberdan (SoCA)]

the book store. No answer yet, but its too early. It is an Amazon affiliate. I plan on being a polite customer, pointing out that you do not put a big paperback in a priority mail envelope that could just barely hold it. I did not tell them how it got damaged, I just said it was destroyed in transit.

I also emailed my local ABC TV station. They have a news segment where they go after big companies that have wronged their customers. I bet the USPS is even too big for ABC. I do not plan on hearing from them. (ABC is owned by Disney who is one of those "big companies" and I have first hand knowledge on how they push around their vendors, I do printing for them)

 

[brandon]

n/t