Problem with a brand new Garrett Pro Pinpointer

[TheDoctor]

I just purchased a Pro Pinpointer from a dealer near me on Saturday. I took it out for a test on Sunday and I noticed that the power kept going off and refused to turn back on, I would have to tap it or shake it to get it to work again.
I had to wedge a piece of cardboard between the battery and the battery cover to fix the problem. As much as these cost, I am very surprised that this is happening.
I emailed Garrett and asked them to send me a new adhesive pad for he inside of the battery cover. I am hoping that they will do that for me.
Has anyone else experienced this issue?

 

[cherringtonsm]

I've had one for a year and a half and have not had that issue. Mine did get erratic last year and I sent it in over the winter and recieved a new one. I'm sure they will replace it rather than just give you a new pad. I love mine and wouldn't want to go detecting without it.

 

[Roscue2]

I had this happen after about 4 years of owning mine. I used a $1 store furniture foot pad to fix it. HH

 

[fongu]

I've never had any trouble with mine and it sure speeds my recoveries up. Hope you get it working right or replaced.

 

[sjohn61]

I had minor issue also, but was sent new one to replace it...excellent customer service I should add!!

 

[TheDoctor]

Just got an email from Garrett, they are sending me a new spacer pad.

 

[asiandigger]

My Garrett Pin pointer has been through many battles, the tip is completely worn out, and still performing like a champs. (Besides using a piece of paper to push the battery to make contact)

 

[John-Edmonton]

Not all 9 volt batteries are the same length. I too have added a small folded piece of paper at times to help the points make better contacts.