Not a good experience with big K...

[warthog]

...got my new GTP1350 from K. yesterday...opened up the package..THERE WERE PARTS MISSING-THE VIDEO THEY SAID WOULD BE THERE;AND THE BOLT THAT HOLDS THE COIL TO THE STEM!!!So,I called K up-and was treated not-very-nice by someone in customer service...She Said"THIS IS NOT OUR FAULT!!THEY COME FROM THE FACTORY PRE-PACKAGED;AND IF THERES SOMETHING MISSING,ITS THEIR FAULT"..MAYBE SHE OUGHTA SWITCH TO DE-CAF....Anyway;I told her I was gonna call Garrett and talk to them...She said"NO!!I will take care of it"...So;I called Garrett anyway-they apologized all over the place...At big K-NOT ONE WORD OF APOLOGY!!!Garrett also said they were gonna have a little heart-to-heart with K. on this matter...I am seriously thinkin of switching my allegiance to some other dealer...

 

[LowRider]

Big K needs a lesson. Just because they are new from the factory don't mean squat. People need a new part and instead of buying it they will go to a store and steal a new part out of the box,

Mike

 

[steve in so la]

I bought a detector from them. Well, I ordered it - about 3 weeks later they said they were still trying to get it. After 2 more weeks I said send my money back. They did and I got it from an online dealer in about 5 days. I will never deal with them again, Steve in so az

 

[Mike from MI "Iron Brigade"]

I would switch also! Big K sells many re-packs! That is where someone had troubles with a new unit, they send it back to the manufacturer then K sells them as new. Maybe that is why you are missing parts? Besides I know a great Christian dealer right here in MI!

 

[warthog]

Never happened to me before,dealin with them...Next time,though-Pro Stock,Here I Come!!!

 

[Mike from MI "Iron Brigade"]

n/t