hey kellycoChick . thank you for responding. i appreciate the fact that your willing to try to make things right but I'm pretty discouraged. i have recommended your company to numerous people in the past. i know out of these people four have purchased detectors from ya ll to be honest even on this site i have recommended you guys to people looking for good deals and fast service. i dont want you to think I'm slamming kellyco. but it all went south with my sales person (cant remember his name) while looking at purchasing my second metal detector from ya ll, the e-trac. he was very pushy and rude. i didn't want to purchase from him so i waited a couple of day and spoke with a wonderful and very patient person i believe her name was Doris but dont quote me on that it has been over a year. she was the very reason i purchased this metal detector, then i was informed that she didn't get credit it for the sale because i had already spoke with another sales rep prior to her. so the one who didn't deserve the credit got it. i bought this during a bogo sale and never received my probe. i sent an email and never got a reply so i sent a second email some time later and once again i never received a response. so i went and had to purchased a good quality hand held probe. i never got the bogo deal instead i got the shaft. (a little pun intended) i would of much rather of kept all my business with y'all instead of buying from another dealer but honestly what would you of done. i know I'm only one person and I'm not gonna effect the outcome of your company but when one person recommends you to twelve and four out of those twelve buy from ya ll then those four tell twelve more and so on, it can have a positive effect for you. i am looking to purchase an in line sun-ray probe for my e-trac and an upgrade for a back up. the ace 250 (which i purchased from Raul) is nice but when you go from that to a mine lab explorer then to an e-trac its painful to use. in fact the day i purchased the ace i talked a friend of mine into buying one too. so in one phone call Raul sold two detectors. i sold the explorer along with the sun-ray and now regret it but you live and you learn. in conclusion i thank you for your ear and your time.
desertdawg Carlsbad NM