mountainplayer
New member
I've read and heard firsthand some pretty negative things about Minelab's customer service. Some folks are hopping mad and I don't blame them a bit. Some of the stuff that others have had to put up with would have my blood boiling.
I thought I'd share something that recently happened to me.
On Saturday, I finally had a chance to get out for a hunt. It had been way too long and I was getting in a short 2 hour hunt because I just HAD to. Started hunting and something was clearly wrong with my detector. After troubleshooting, I realized that my stock 1050 DD on my (used) Explorer II had failed on me. I was obviously disappointed, but even more so because I had been trying to find an 11" pro coil for this thing for the last few weeks, and was having no luck due to a factory backorder. I wasn't too thrilled at the prospect of having to buy a different coil other than the Pro just so I could keep hunting this summer.
I wrote an email to Minelab USA on Saturday at around noon and explained the situation, and just asked for some word about when the Pro coils would be available.
As luck would have it, by Saturday afternoon I'd located a dealer (Ron at Windy City Detector Sales) who had just had a customer cancel an order, and my Pro coil is on its way to me (with a coil cover thrown in for free).
At about noon today I got an email from a Lisa at Minelab USA. She is in inside sales. She told me that she located a pro coil for me, and that I should forward her the name of the dealer that I would like to use. I can't find any fault at all with that level of service. Perhaps the problems are being addressed and solutions found. I certainly hope so, because I love my Minelab.
Hope this information is useful to someone.
MP
I thought I'd share something that recently happened to me.
On Saturday, I finally had a chance to get out for a hunt. It had been way too long and I was getting in a short 2 hour hunt because I just HAD to. Started hunting and something was clearly wrong with my detector. After troubleshooting, I realized that my stock 1050 DD on my (used) Explorer II had failed on me. I was obviously disappointed, but even more so because I had been trying to find an 11" pro coil for this thing for the last few weeks, and was having no luck due to a factory backorder. I wasn't too thrilled at the prospect of having to buy a different coil other than the Pro just so I could keep hunting this summer.
I wrote an email to Minelab USA on Saturday at around noon and explained the situation, and just asked for some word about when the Pro coils would be available.
As luck would have it, by Saturday afternoon I'd located a dealer (Ron at Windy City Detector Sales) who had just had a customer cancel an order, and my Pro coil is on its way to me (with a coil cover thrown in for free).
At about noon today I got an email from a Lisa at Minelab USA. She is in inside sales. She told me that she located a pro coil for me, and that I should forward her the name of the dealer that I would like to use. I can't find any fault at all with that level of service. Perhaps the problems are being addressed and solutions found. I certainly hope so, because I love my Minelab.
Hope this information is useful to someone.
MP