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mx5 tone issue
- Thread starter Albert
- Start date
basstrackerman
Well-known member
Yes i read that also glad to hear. I knew it wouldnt take too long. Even with glitch mine kicks butt.
Right decision for what? and why is it hard to believe only three of the units tested had the issue? They figured out what was causing the tone/pitch change and fixed it, because it's what they do. They also stated that if any customer experienced the tone/pitch change they could have their unit fixed or replaced.
First off, it was only three of all the units that were tested at the factory - IF a customer is experiencing the issue they can go back to the Dealer or send the unit in and White's will update or replace the unit, which is White's standard SOP for taking care of their customers.
Distributors have been informed and if they find the issue in any of their inventory or their Dealer's inventory White's, as always will update or replace these units.
On a side note - the tone/pitch change was just that, an anomaly that caused a rise in the tone/pitch when going from pinpoint mode back into search mode, which by the way does not affect the performance of the unit or it's ability to detect a target. For most this won't be an issue but for some they may think the units performance is diminished and to have some peace of mind they can have the unit updated/replaced.
Distributors have been informed and if they find the issue in any of their inventory or their Dealer's inventory White's, as always will update or replace these units.
On a side note - the tone/pitch change was just that, an anomaly that caused a rise in the tone/pitch when going from pinpoint mode back into search mode, which by the way does not affect the performance of the unit or it's ability to detect a target. For most this won't be an issue but for some they may think the units performance is diminished and to have some peace of mind they can have the unit updated/replaced.
Phillip_in_NM
Member
x99 said:It was the right decision
But... "3 out of 1,428"... This part is hard to believe.
Where did the "3 out of 1,428" come from. I have seen three on this forum with the issue, NOT INCLUDING mine, which definitely has the issue.
basstrackerman
Well-known member
I think they meant 3 was found in their stock that had issues thats why they also said they will of course repair or replace any detectors customers already have that do have an issue. Thats how i read it.