To fulfill a promise, and even if that didn't exist, I just wanted to take the opportunity to tell you folks about my experience with MineLab's customer service team. I recently purchased an Excalibur 1000 and am eager to get out and start detecting with it, however, when I received the unit there were some concerns about marks on the detector. I didn't want it to come up in the future, should I need to utilize the warranty, that they would come back to me and say that I had used tools on the detector voiding the warranty. I contacted MineLab about the concerns and have been in correspondence with Sandra Burton, MineLab's head of Customer Service, and Kevin Hoagland the North American sales rep. for MineLab. I am overwhelmed with the fact that Ms. Burton has gone well above the call and has arranged for me to get a replacement, "new detector", not just sending mine in and having it checked, serviced and the damaged parts replaced. And the shipping is all being absorbed by MineLab.
I have owned a White's XLT for 5 years now and haven't had to use the warranty or have it serviced. I would hope that they would respond in the same manner as MineLab. In these days of corporations skin-flinting on their customer services I am very pleased to tell you that MineLab still holds the customer as number one!! Along with MineLab's long-standing reputation as a manufacturer of high quality metal detectors for a multitude of applications I hafta say that their customer service puts the proverbial icing on the cake. It has confirmed in me the confidence I felt when I considered MineLab as the maker of my detector purchase. Trust me... MineLab is second to none in every aspect, in my humble opinion. I couldn't be happier and wanted to serve notice to you, the public, this... my testimonial!
I have owned a White's XLT for 5 years now and haven't had to use the warranty or have it serviced. I would hope that they would respond in the same manner as MineLab. In these days of corporations skin-flinting on their customer services I am very pleased to tell you that MineLab still holds the customer as number one!! Along with MineLab's long-standing reputation as a manufacturer of high quality metal detectors for a multitude of applications I hafta say that their customer service puts the proverbial icing on the cake. It has confirmed in me the confidence I felt when I considered MineLab as the maker of my detector purchase. Trust me... MineLab is second to none in every aspect, in my humble opinion. I couldn't be happier and wanted to serve notice to you, the public, this... my testimonial!