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Minelab Service
- Thread starter bad boy
- Start date
Top notch service. I have been dealing with them since 2000 and have yet to be disappointed. Whether its a problem that must be sent in or even just needing a small part I have always been taken care of.
Here is the Service Locations with contact info.
http://www.minelab.com/usa/corporate/contact-us-2
Here is the Service Locations with contact info.
http://www.minelab.com/usa/corporate/contact-us-2
I had a coil failure on my CTX 3030 about 2 weeks ago. I called Minelab service in Illinois and they gave me an RMA number over the phone and emailed detailed instructions, shipping address etc.
Took me a couple days to get my old coil sent off. I recieved a brand new coil by Fedex today. So less than 2 weeks with ground shipping both ways. I also recieved tracking info from them.
So I have to say they are trying hard to take care issues and you shouldn't be too concerned, especially if you register your warrenty with them.
Took me a couple days to get my old coil sent off. I recieved a brand new coil by Fedex today. So less than 2 weeks with ground shipping both ways. I also recieved tracking info from them.
So I have to say they are trying hard to take care issues and you shouldn't be too concerned, especially if you register your warrenty with them.
dewcon4414
Well-known member
Depends on the machine and if you have a warranty. You rarely have any issues with the Exp/ET. Other machines that require you to repeately send them back like water machines with short warranties things get a little heated sometimes. I had my Explorer for over 6 years and NEVER had an issue. I think time lag is the biggest complaint on repairs. Personally, i think whites does it better because they will send you things you need without having to have them do the work.
Dew
Dew