After 3 years of heavy use I decided to send in my E-trac to Minelab's new Pennsylvania detector center for routine service. After calling first for authorization, I mailed the unit from Idaho on 11/28. Last Monday 12/4, Dan Diehl from the service department called, confirmed receipt of the unit, discussed what all needed doing (cleaning, replacing face plate), and quoted a total price of $118 which included return shipping. On Tuesday 12/5 Dan called and said the work was completed, the unit tested and that it would be mailed out that afternoon. It arrived this morning 12/9, along with a complimentary pair of Minelab gloves!
After reading some of the negative service experiences in this forum I expected to wait at least two or three weeks, or longer, to get back my E-trac. I'm blown away by the fast service and shipping, considering the holiday season and all, and Dan Diehl's professionalism in diagnosing and servicing my E-trac. Just wanted to share this experience with others whose machines might need servicing.
After reading some of the negative service experiences in this forum I expected to wait at least two or three weeks, or longer, to get back my E-trac. I'm blown away by the fast service and shipping, considering the holiday season and all, and Dan Diehl's professionalism in diagnosing and servicing my E-trac. Just wanted to share this experience with others whose machines might need servicing.