Minelab Replaced Bill's Excal II :clapping:

[Richard@BackwoodsDetectors]

[size=large]Crisp Critter (Bill) bought a new Excal II from me a couple of weeks back and after a few hours the discriminate/all metal button went from a click to a clunk.... Bill was willing to have it fixed but after an email to Minelab, they said to replace it..... He will have it by Tuesday... Thanks Minelab for Your Help... Richard Backwoods Detectors[/size]

 

[goodmore]

Minelab sure took the heat the last 6 months. It is good to see some positive posts. They make awesome detectors. But customer service is a piece of the pie.

 

[Crispy Critter]

[size=large]Crisp Critter (Bill) bought a new Excal II from me a couple of weeks back and after a few hours the discriminate/all metal button went from a click to a clunk.... Bill was willing to have it fixed but after an email to Minelab, they said to replace it..... He will have it by Tuesday... Thanks Minelab for Your Help... Richard Backwoods Detectors[/size]

Richard (Best dealer anyone could ever hope for), Thanks for your great service. I really appreciate it. Thanks also for this post. I wanted to say something here on the forum but couldn't decide how or where to say it.

A big thanks too to Kevin and Ewout at Minelab. They wasted no time, making things right. Really makes one wish that it weren't so easy to complain on these forums.

My last five machines have been Minelabs and I really can't foresee myself ever having anything but a Minelab as a main detector. They really are great machines.

HH. Crispy

 

[GraveDiggerMax-VaBch-Va]

i had a friend who just bought a new one this week..............worked fine in the dry and damp............once the coil got wet.................no go joe............falsed constantly

they are replacing it as well

 

[Richard@BackwoodsDetectors]

[size=large]The past few months has been very hectic for Minelab... a lot of new people..... training new technicans.....moving, etc.... My conversations with the VP have been very encouraging and they want to do what is necessary to satisfy their customers.What the customer can do is work directly with the Dealer that they buy their detector from. He is in a position to help more because he knows your situation. If I had had another Excal II in stock when Bill's starting giving him problems, I would have traded it out and sent the other one back to Minelab for repairs... Since they are limited in number, Minelab had to sent out another... In fact, when I first informed ML, they didn't have any Excals but said to send the one in anyway and they would replace it.. Some came in a couple of days ago and a new one went out before they even go Bill's back.
Another suggestion, if you do not have a Dealer to work with, call the Minelab Service Center and [size=x-large]talk[/size] to someone, emails sometimes prove ineffective.I will even try to help you if you run into problems, without "any strings attached." Thanks to All, Richard[/size]

 

[Richard@BackwoodsDetectors]

I have not had any problems with the exception of that one Excal.... Hopefully, they will get this problem fixed....BTW, good to hear from you... Richard

 

[Joe of South Jersey]

Hope this helps understand Minelab's understanding of the customers needs going forward..........

7 day, no questions asked product replacement

Out of box failures

Returned to our Partner within 7-days

No questions from Minelab we will replace the machine


30 day product replacement review

Out of box failures up to 30 days after initial purchase

Customer should be told to contact Minelab directly

After a few questions from Minelab to discern any issue



90 day guarantee on out of warranty repair work

Repair for same problem at no additional charge

Free shipping back to Minelab to remedy problem (3-day select, both ways)

Currently excludes Excaliburs (to be included Jan 1, 2011)

For in-warranty work, we will extend a Customers warranty for the amount of time we have the machine

 

[dbsmokey]

So, if you buy through an online dealer, you are in trouble? There are no convenient minelab dealers near me, so I used and online large company. Uh oh....

 

[Crispy Critter]

So, if you buy through an online dealer, you are in trouble? There are no convenient minelab dealers near me, so I used and online large company. Uh oh....

I live in Florida and buy from Richard in Tennessee. I did however live in Indiana when I first started buying and trading with him. Not saying that the online store is a bad way to go. I just like my dealings to be more personable. With Richard (Backwoods), I get that.

HH, Crispy

 

[Joe of South Jersey]

Regardless of whom you purchase from the policy is still in place. It may take a little more doing.

But, all things can be handled on the phone. Thankfully my customers have not recently had any issues.

The last time we had an issue.........Minelab replaced the detector. This was 4 months ago.

 

[NamVetLesTreasureSeeker]

N/T.

 

[Richard@BackwoodsDetectors]

[size=large]the dealer is or where he is..... 99% will support you in your efforts to get a problem corrected.... Richard[/size]

 

[Buried Crap NJ]

While everybody wants to pat each other on the back and praise Minelab for standing behind there product. It took 6 months of posting complaints before Minelab stepped up! I my self spoke with Gary Schafer VP of Minelab, and I can see some of there new policies came from our direct conversations. Sit back and think if your detector broke 4 months ago, you would have been in the same boat we were in and should have jumped on the bandwagon. Look back at all the post not one of them shows a dealer jumping in the fray.While Bill got a new detector and others now are receiving such great service. It was this forum and others like it , the complaining by the end users is what change the out come of what others will benefit from today. And don't let someone try and tell you anything different!
Steve


Really makes one wish that it weren't so easy to complain on these forums. ????

 

[Crispy Critter]

Really makes one wish that it weren't so easy to complain on these forums. ????

When I wrote the quoted sentence, I was referring to some unjustified complaints that "I" had made.

I complained here on the forum when I personally, really had nothing to complain about. Guess I was just feeling others pain. I am in no way condoning what has happened to others here. Maybe all the justified complaining did help but I don't have the answer to that one. If in fact it did, I thank all of those involved.

Does that answer your ???? BC?
Crispy

 

[scando]

NOT NECESSARILY. I BOUGHT OUT OF FLORIDA AND THE DEALER THERE CALLED MINELAB AND THEY REPLACED IT. SO I THINK IT DEPENDS ON THE INDIVIDUAL DEALERS.

 

[Buried Crap NJ]

There was no question. I still may be confused. The quote line was taken, that it's too easy to post complaints here. People should wait and talk with the company before posting. Our problems were we were speaking with them they weren't listening.
I did take your line out of context. thought you were referring to all complaints being too quick to post. Not your complaints.
Either way we the detector community have prospered from these forums.
steve

Really makes one wish that it weren't so easy to complain on these forums. ????

When I wrote the quoted sentence (I can do that if I choose to and I did), I was referring to some unjustified complaints that "I" had made.

I complained here on the forum when I personally, really had nothing to complain about. Guess I was just feeling others pain.

Does that answer your ???? BC?
Crispy

 

[Crispy Critter]

There was no question. I still may be confused. The quote line was taken, that it's too easy to post complaints here. People should wait and talk with the company before posting. Our problems were we were speaking with them they weren't listening.
I did take your line out of context. thought you were referring to all complaints being too quick to post. Not your complaints.
Either way we the detector community have prospered from these forums.
steve

Really makes one wish that it weren't so easy to complain on these forums. ????

When I wrote the quoted sentence (I can do that if I choose to and I did), I was referring to some unjustified complaints that "I" had made.

I complained here on the forum when I personally, really had nothing to complain about. Guess I was just feeling others pain.

Does that answer your ???? BC?
Crispy

I should have been more explanatory (I think that's a word) when I wrote the comment.

Honestly, I was scared to death when I found out my new Excal. had a problem. Luckily for me, it didn't turn out so bad.

 

[kered]

For me both sides need to be mentioned to keep things in perspective, a problem and how it was solved.

If no one mentions thier problems then no solution is found, if everyone only posts complaints it looks bad for the maker, especially if they forget to mention that it was made good
Full marks for Richard posting both problem and fast solution, keeps things even