Hi all,just wanted to say minelabs customer service was a very good A+ with my second excalibur first time needed warranty work.looked at my unit could not find problem,but they .went above and beyond to make me happy . talked with techs several times they fixed my problem .class act company.second time out 10k band.Thank you minelab.Go ctX3030
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minelab,excalibur scores A+
- Thread starter howie
- Start date
Howie,Great!How about that non believers. HH Ron
Critterhunter
New member
Now that Kellyco is an authorized repair center I suspect the repair times will be very short for people and with better service.
Kimber said:
Unfortunately you are correct! It's a little known fact that KellyCo had failed to clearly communicate to their customers. Considering that they are located in central Florida you would think that they should be Excal central for warrenty and repair, but they chose not to service them at this time. When I called them to have my Excal servised I had to speak to several different pepole just to find out that they do not service the Excaliburs and that it had to go to Chicago. Where in the press release below does it state that the Excalibur is excluded from this program? I'm just pointing out the obvious on how this outfit operates, you can always call them to confirm!
Kellyco Metal Detectors is now a Minelab Authorized Service Center for North America with Minelab Certified Technicians.
February 21, 2012:
Minelab America announced the opening of Minelab's Authorized Service Center in Winter Springs (Orlando) Florida with three Certified Technicians using ONLY certified Minelab parts. Housed in the 30,000 sq. ft. Kellyco building, this large facility can deliver warranty repairs, spare parts, routine maintenance, plus rapid return delivery and excellent customer service to anyone owning a Minelab product under warranty or whose warranty has expired.
To inquire about repairs for your Minelab metal detector, please call Minelab Americas Customer Care line at 1-877-767-6522 or email service@minelabamericas.com