Posted by: pghpete22
Date: December 21, 2016 09:13AM
Now that I have your attention, I want to sing the praises of Dennis at MetalDetectors.com. Dennis was in on the thread asking about favorite NEL coils, as he offered his advice to anyone interested in hearing from him. Not being one to ignore free advice, I called Dennis and we spoke at length about the various coils (both NEL and Garrett) which will work on my AT Pro. To make a long story short, I opted for the Garrett 5X8 coil. Now, here's where Dennis' customer service acumen kicked in. About an hour after I ordered the 5X8 coil, I remembered that I needed a coil cover as well. I quickly called Dennis and it turned out the original order was in process and adding a coil cover to that order wasn't going to work out. Rather than placing a new order (and having to pay shipping costs since the coil cover was only $11), Dennis said he'd just send me the coil cover for free, including free shipping!
Now that's what I call customer service! Dennis knows the biz and he's very knowledgeable about the AT Pro and the available accessories for it. Add in his level of customer service and MetalDetectors.com now has a customer for life.
Date: December 21, 2016 09:13AM
Now that I have your attention, I want to sing the praises of Dennis at MetalDetectors.com. Dennis was in on the thread asking about favorite NEL coils, as he offered his advice to anyone interested in hearing from him. Not being one to ignore free advice, I called Dennis and we spoke at length about the various coils (both NEL and Garrett) which will work on my AT Pro. To make a long story short, I opted for the Garrett 5X8 coil. Now, here's where Dennis' customer service acumen kicked in. About an hour after I ordered the 5X8 coil, I remembered that I needed a coil cover as well. I quickly called Dennis and it turned out the original order was in process and adding a coil cover to that order wasn't going to work out. Rather than placing a new order (and having to pay shipping costs since the coil cover was only $11), Dennis said he'd just send me the coil cover for free, including free shipping!
Now that's what I call customer service! Dennis knows the biz and he's very knowledgeable about the AT Pro and the available accessories for it. Add in his level of customer service and MetalDetectors.com now has a customer for life.