In January I got a detector back I had sent in to Tesoro for repair. Tesoro did the repair correctly and didn't charge me, they never do. As always, great customer service from Tesoro.
Along with the detector, the usual repair tag and a Tesoro catalog, I got some extra stuff from the legendary Rusty Henry.
First of all, he sent me a copy of an article about himself from an old Tesoro MDI magazine. Attached to that was his authorized Tesoro dealer business card on which he had written on the back that if he could ever help me again as the factory service manager or as a Tesoro dealer (which he noted was totally separate) to let him know.
He also sent a very nice note attached to the repair tag about growing up and the good memories he had about going to a relative's house near my area as a youngster.
I appreciated Mr. Henry taking the time to write and send the nice notes, I know everything I've read about him professionally or personally has been positive.
But I started thinking about it and I've sent detectors (and the Treasure Mate pinpointer) in for repair multiple times in the past and never got anything more than the repaired item and tag that Rusty Henry always signs off on. Once or twice I think I might have gotten the Tesoro catalog also. But never any personal notes or a business card.
By the way, the Rusty Henry article was from 1995 and it totalled the number of hours he had spent listening to metal detectors which was said to be more than anyone else.
By golly, I kinda got the feeling that Rusty might like to be my Tesoro dealer. But why now I'm wondering?
And since 2010 is Tesoro's 30th anniversary, what better time for a new detector? I'd say Tesoro is overdue, I think it's been about 6 years since they've come out with anything new.
Along with the detector, the usual repair tag and a Tesoro catalog, I got some extra stuff from the legendary Rusty Henry.
First of all, he sent me a copy of an article about himself from an old Tesoro MDI magazine. Attached to that was his authorized Tesoro dealer business card on which he had written on the back that if he could ever help me again as the factory service manager or as a Tesoro dealer (which he noted was totally separate) to let him know.
He also sent a very nice note attached to the repair tag about growing up and the good memories he had about going to a relative's house near my area as a youngster.
I appreciated Mr. Henry taking the time to write and send the nice notes, I know everything I've read about him professionally or personally has been positive.
But I started thinking about it and I've sent detectors (and the Treasure Mate pinpointer) in for repair multiple times in the past and never got anything more than the repaired item and tag that Rusty Henry always signs off on. Once or twice I think I might have gotten the Tesoro catalog also. But never any personal notes or a business card.
By the way, the Rusty Henry article was from 1995 and it totalled the number of hours he had spent listening to metal detectors which was said to be more than anyone else.
By golly, I kinda got the feeling that Rusty might like to be my Tesoro dealer. But why now I'm wondering?
And since 2010 is Tesoro's 30th anniversary, what better time for a new detector? I'd say Tesoro is overdue, I think it's been about 6 years since they've come out with anything new.