Shows they are trying to do the right thing keeping a customer happy which should be the ultimate goal for any company.
Any failures in current products which are new to any company will have some sort of issues. What they learn from them,
will more than likely not be an issue with future products. The current product will surely go thru some upgrades in production, material specs. etc.
to make sure the issues do not arise again.
Makro/Notka are doing pretty well overall with customer support being half way around the world. They are still small enough of a company to care about
their customers on a more personal basis it appears.
Sounds like you got a hold of Charlie on one of his off days.